Buyer Placed order but not submitted requirements

[maimoonakhanum2]

Hi Everyone!
I have question that, the buyer has placed an order for the basic gig but he has not provided me with anything (requirements ) for starting the project. I asked him many times to send to script for it ., but he is not responding to me and order count down is also started. I want to ask that, if the order count down is finished will it affect my profile. But this is not my fault, he is not providing script to start work. Please give me suggestions what should I do now

[ankurgabani]

@maimoonakhanum2 visit the resolution center for “not respond buyer”

[maimoonakhanum2]

@maimoonakhanum2 visit the resolution center for “not respond buyer”

order count down is started . His status is showing online and he is not responding me . If i visit the resolution center will it affect my profile ?

[ankurgabani]

order count down is started . His status is showing online and he is not responding me . If i visit the resolution center will it affect my profile ?

Select a reason and then the number of days you would like to add to your delivery time, and click send. The buyer will have 48 hours to accept or decline your offer to extend the delivery time of the order. If the buyer does not respond during this time, the extension will be withdrawn and you can contact customer support.

[ankurgabani]

order count down is started . His status is showing online and he is not responding me . If i visit the resolution center will it affect my profile ?

Your profile impact only when if cancel the order or late delivery.

[omkarghurye]

Hello everyone, 

I have got into a similar situation, the client has directly placed the order but not submitted the order requirements yet. Also client is not responding to my messages. The good thing is the order countdown has not started yet. 

What should i do in such a situation? Let me know your thoughts. 

Thanks in advance

[olyasr]

You can easily cancel it by contacting Customer Support team

[mrwebbazz]

Nothing to worry. Just contact customer support and explain the order situation. I think they will help you. good luck

[inzent]

Hi, 

I face the same situation, but my order didn't start without buyer requirements.

There is option that seller can start the order selecting "I have all the information I need", If not fiverr will send reminders until that order countdown isn't start. 

In that time you can contact customer support and effect to your profile will be minimal. 

If you choose to start the order without requirements it will effect to your profile. 

[sajibgupta02]

same problem face

[re_skiptrace]

Few days ago I have faced same problem and beg to help on fiverr support team. At least I have cancelled the order by fiverr also fiverr confirm me, my profile will not any effect for that. So please conduct with fiverr suport team with your provement. Thanks.

[mizan709]

Contact with fiverr support team. they will cancel this order without loosing any cancelation rate 

[anisocialmarket]

Contact CS always for matter like this

[masudrana82]

I faced the same issue.