Is it ok to offer a Voice Call as part of the Gig Service?

[jasoneaken]

I’m a new seller here, so please forgive my ignorance.

I understand that BEFORE someone purchases a gig, all communication should be via Fiverr’s messaging. Makes total sense. They don’t want discussions going outside the system and then services being purchased outside Fiverr. Got it.

BUT.

What about gigs such as mine - writing / consulting - that often benefit from / need voice calls for best communication?

Is it ok to offer to use ■■■■■ or other similar service AFTER they have purchased a Gig?

I see a bunch of conversations from several years ago so I don’t know if the info in them is accurate. I figured I would create a new topic to sort all this out.

Is it ok to do? Is it forbidden? Help me understand better.

[Anna]

The best thing for you to do would be to reach out to customer support to ask.

Some gigs do have extras such as S.kype calls but these are usually preapproved by Fiverr.

Hope that helps.