shakila315 Posted November 2, 2019 Share Posted November 2, 2019 Hello,Hope someone could help me with this. :thinking: This is my first time and here is the story.In a previous discussion before placing the order buyer requested to complete five files, After that, he placed an order but provided only 2 files.I have requested several times for the other three files, but he gave various reasons and delayed it. Therefore I completed those two files and delivered at the end of the order period. Then he has opened a dispute and asked for more time, and I accepted it. But still, he fails to provide the other files and tomorrow is the last day of the order. Hence I ask for his opinion, and now he is requesting mutual cancellation.Please give me your opinion and advice. What is the best thing to do? What are the consequences when I accept or reject mutual cancellation?Thanks for your consideration. đShakila315 Link to comment Share on other sites More sharing options...
shakila315 Posted November 3, 2019 Author Share Posted November 3, 2019 Any advice would be greatly appreciated Link to comment Share on other sites More sharing options...
humanissocial Posted November 3, 2019 Share Posted November 3, 2019 In this situation, I cancel. This person is obviously going to be a nightmare to work with â even more so than now â and you donât have what you need to make the order and itâs obvious this person wonât give it to you. So what else could you do? Do incomplete work? Certainly not. This isnât worth your time. Also, you donât want the order to become late and then after two days let them cancel without your mutual agreement because that means an automatic one-star review.This is why I never start the order until I have everything I need.It will lower your completion rating, but you will recover from that. Sometimes you get dud gigs. Itâs the nature of the beast. Link to comment Share on other sites More sharing options...
shakila315 Posted November 3, 2019 Author Share Posted November 3, 2019 In this situation, I cancel. This person is obviously going to be a nightmare to work with â even more so than now â and you donât have what you need to make the order and itâs obvious this person wonât give it to you. So what else could you do? Do incomplete work? Certainly not. This isnât worth your time. Also, you donât want the order to become late and then after two days let them cancel without your mutual agreement because that means an automatic one-star review.This is why I never start the order until I have everything I need.It will lower your completion rating, but you will recover from that. Sometimes you get dud gigs. Itâs the nature of the beast.Hi humaninssocial,Thanks for the comment, If I decline the cancellation what will happen? I already completed his given files in the order requirement area. Link to comment Share on other sites More sharing options...
luucmeldgaard Posted November 3, 2019 Share Posted November 3, 2019 Hi humaninssocial,Thanks for the comment, If I decline the cancellation what will happen? I already completed his given files in the order requirement area.Unfortunately, you canât risk a bad review. This personâs actions and intentions seem bad right of the box. This is where Fiverr is just plain out awful for not doing anything about such situations - all while taking a 20% cut from your work. The only âright thing to doâ, is to cancel the order under âResolution centerâ and click on âAsk the buyer to cancel this orderâ --> âI didnât receive enough information from the buyerâ. This way, the buyer will eventually have to agree on this. Itâs a unfortunate situation to be in - but all of us have been there or will end up in the same situation at one point. Just be professional about it. Donât curse or use unnecessary caps lock or something like that.Another time (yes, âanother timeâ advice is hard to hear, when youâve already stepped in the mud), always ask for all the necessary information and/or documents you need before you do your work. Also, if the buyer sends you a very complicated document that seems to be full of unnecessarily complicated requirements - then say no thank you to that job. Itâs a red flag. They will just say that you have made a small mistake according to their document, and that youâll need to revision it. Just cancel the order or say no thank you and move on.Itâs an awful situation to be in, but hold your head up high and donât look down. Down is where thereâs more of these buyers and you donât want to sink to their level. Hope youâll keep on doing your work and be able to see this as just a rock on the road. Good luck to you Link to comment Share on other sites More sharing options...
shakila315 Posted November 3, 2019 Author Share Posted November 3, 2019 Unfortunately, you canât risk a bad review. This personâs actions and intentions seem bad right of the box. This is where Fiverr is just plain out awful for not doing anything about such situations - all while taking a 20% cut from your work. The only âright thing to doâ, is to cancel the order under âResolution centerâ and click on âAsk the buyer to cancel this orderâ --> âI didnât receive enough information from the buyerâ. This way, the buyer will eventually have to agree on this. Itâs a unfortunate situation to be in - but all of us have been there or will end up in the same situation at one point. Just be professional about it. Donât curse or use unnecessary caps lock or something like that.Another time (yes, âanother timeâ advice is hard to hear, when youâve already stepped in the mud), always ask for all the necessary information and/or documents you need before you do your work. Also, if the buyer sends you a very complicated document that seems to be full of unnecessarily complicated requirements - then say no thank you to that job. Itâs a red flag. They will just say that you have made a small mistake according to their document, and that youâll need to revision it. Just cancel the order or say no thank you and move on.Itâs an awful situation to be in, but hold your head up high and donât look down. Down is where thereâs more of these buyers and you donât want to sink to their level. Hope youâll keep on doing your work and be able to see this as just a rock on the road. Good luck to youHey Luucmeldgaard,Thank You very much for your advice and It means a lot. Iâm going to cancel the oder right away and move forward. đ Link to comment Share on other sites More sharing options...
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