Client wants to cancel so they can reorder using a promo code

[anatomyoflogos]

Hi guy’s

Looking for advice.

A client forgot to add a promo code when ordering. Now the order is live and has been a 24 hours. They want to cancel the order then reorder and use the promo code.

Is there a way of doing this without cancellation and getting negative stats?

Thanks

[miiila]

Hi there. You can try asking support to cancel for you so the client can reorder, or whether they can credit them the amount they would have saved with the promo code instead.
If you cancel yourself, your order completion rate most probably will suffer, if you ask support, there’s a good chance they’ll cancel without it affecting your OCR if your case fits their criteria.

[anatomyoflogos]

Hi there. You can try asking support to cancel for you so the client can reorder, or whether they can credit them the amount they would have saved with the promo code instead.

If you cancel yourself, your order completion rate most probably will suffer, if you ask support, there’s a good chance they’ll cancel without it affecting your OCR if your case fits their criteria.

Thanks!

I’ve offered an extra for free. No need to cancel now and the client has a code for his next order.