ayoubbarghizi Posted October 29, 2019 Share Posted October 29, 2019 HiThat’s my worst day with FiverrA month ago I had completed an order for a customerI completed all the reviews until the buyer was satisfiedToday I am surprised that Fiverr returned the money to him and I get a warningAlthough the sample work is still in demandIs there no law to protect the sellerWhat to do now???I no longer trust this??? 😏 5 Link to comment Share on other sites More sharing options...
showravkhandaka Posted October 29, 2019 Share Posted October 29, 2019 Nothing do to.The buyer’s preference is high here.:roll_eyes: 3 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 29, 2019 Author Share Posted October 29, 2019 Nothing do to.The buyer’s preference is high here.:roll_eyes:This is a great injustice Link to comment Share on other sites More sharing options...
showravkhandaka Posted October 29, 2019 Share Posted October 29, 2019 This is a great injusticeYes, It’s an injustice.But it’s Fiverr Business policy. You have to forget this happened 😧 2 Link to comment Share on other sites More sharing options...
jonbaas Posted October 30, 2019 Share Posted October 30, 2019 HiThat’s my worst day with FiverrA month ago I had completed an order for a customerI completed all the reviews until the buyer was satisfiedToday I am surprised that Fiverr returned the money to him and I get a warningAlthough the sample work is still in demandIs there no law to protect the sellerWhat to do now???I no longer trust this??? 😏Today I am surprised that Fiverr returned the money to him and I get a warningFiverr sends a reason with every warning. What was the reason for your warning? 8 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Today I am surprised that Fiverr returned the money to him and I get a warningFiverr sends a reason with every warning. What was the reason for your warning?Fiverr sends a reason with every warning. What was the reason for your warning?They told me I didn’t complete the orderAlthough I completed it and a month agoAnd everything is still in orderWith all this, they refunded him money and I received a warning Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 30, 2019 Share Posted October 30, 2019 Fiverr sends a reason with every warning. What was the reason for your warning?They told me I didn’t complete the orderAlthough I completed it and a month agoAnd everything is still in orderWith all this, they refunded him money and I received a warningThen you should reach out to CS with all screenshots and proofs that you delivered everything as promised. 6 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Then you should reach out to CS with all screenshots and proofs that you delivered everything as promised.Yes I sent them a message with proofAnd I am waiting for a replyI think they will do nothing Link to comment Share on other sites More sharing options...
misscrystal Posted October 30, 2019 Share Posted October 30, 2019 Yes I sent them a message with proofAnd I am waiting for a replyI think they will do nothingDoes your gig say “unlimited revisions”? 2 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Does your gig say “unlimited revisions”?misscrystal Yess Please why? Link to comment Share on other sites More sharing options...
misscrystal Posted October 30, 2019 Share Posted October 30, 2019 misscrystal Yess Please why?Did he ask for a revision after the gig was delivered? and completed? 1 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Did he ask for a revision after the gig was delivered? and completed?This request was made last SeptemberHe asked for a review before the order was completed and I checked until the order was completedNow, after a month, they are deducted from my account and sent money for buyer Plus I took a warningIt’s very frustrating when you feel wronged 😑 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 30, 2019 Share Posted October 30, 2019 This request was made last SeptemberHe asked for a review before the order was completed and I checked until the order was completedNow, after a month, they are deducted from my account and sent money for buyer Plus I took a warningIt’s very frustrating when you feel wronged 😑Wait a second, your buyer asked you to deliver incomplete work so he could mark it as delivered and leave a review? But you kept working with him after the order was completed?Please try to Tell your story as clear as possible, we are really trying to understand and help but it’s impossible without knowing all details. 3 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Wait a second, your buyer asked you to deliver incomplete work so he could mark it as delivered and leave a review? But you kept working with him after the order was completed?Please try to Tell your story as clear as possible, we are really trying to understand and help but it’s impossible without knowing all details.Thank you for your interestI will explain the whole thingLast month, a buyer asked me for a search for 200 productsIt took a whole week at work and research sent him productsRequest a review that 48 products did not likeI told him it’s okay I’ll search for herProducts sent to him did not respond to the order was automatically acceptedAfter about a month I was surprised today to refund the money to him and I took a warningAll Proof is in orderThere are 3 google sheets links, There are productsDo you understand what I want to mean Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 30, 2019 Share Posted October 30, 2019 Thank you for your interestI will explain the whole thingLast month, a buyer asked me for a search for 200 productsIt took a whole week at work and research sent him productsRequest a review that 48 products did not likeI told him it’s okay I’ll search for herProducts sent to him did not respond to the order was automatically acceptedAfter about a month I was surprised today to refund the money to him and I took a warningAll Proof is in orderThere are 3 google sheets links, There are productsDo you understand what I want to meanThen it looks like you should be right here. Keep us posted as to what what fiverr CS will reply to you. Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Then it looks like you should be right here. Keep us posted as to what what fiverr CS will reply to you.Yes I sent them a message about 8 hours ago waiting for a replyAnd sent them all the proof Link to comment Share on other sites More sharing options...
jamirulwdg Posted October 30, 2019 Share Posted October 30, 2019 It’s really sad and injustice for a new seller. 1 Link to comment Share on other sites More sharing options...
ongindo56 Posted October 30, 2019 Share Posted October 30, 2019 Sorry bro, what is yours will always be yours… Lets wait and see Link to comment Share on other sites More sharing options...
rd_sajib Posted October 30, 2019 Share Posted October 30, 2019 I understand your emotion but nothing to do.Fiver give higher preference to there buyer. Fiver give no value to there buyer. I share you a my experience in two days ago i complete a order and i message my buyer to check my work … after sometime hi remove me all of account access and say he saw his issue i am not solve any things. I asked him more time to give me a screenshot to his issue which he saw right now.But he did not provide me any screenshot and send me a dispute invitation. then i contact to fiver support they ensure that they can not do anything as fiver can not force to buyer to accept any order. they suggest me to try continue to work again on there project.then i again tell my buyer to give me your account access again so that i can see which type of issue you can see. but he do not provide me…next day fiver support team cancel the order and give me a warning… I am very shock to see that warning i do not know my fault…I suggest you all of seller to please do not fully depend on fiver as there main earning source because they kick out anytime to your account or gig… 5 Link to comment Share on other sites More sharing options...
f_saidul Posted October 30, 2019 Share Posted October 30, 2019 It’s really sad and injustice for a new seller. 😦 4 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 It’s really sad and injustice for a new seller.Yes, as if the buyer is always right 1 Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 I understand your emotion but nothing to do.Fiver give higher preference to there buyer. Fiver give no value to there buyer. I share you a my experience in two days ago i complete a order and i message my buyer to check my work … after sometime hi remove me all of account access and say he saw his issue i am not solve any things. I asked him more time to give me a screenshot to his issue which he saw right now.But he did not provide me any screenshot and send me a dispute invitation. then i contact to fiver support they ensure that they can not do anything as fiver can not force to buyer to accept any order. they suggest me to try continue to work again on there project.then i again tell my buyer to give me your account access again so that i can see which type of issue you can see. but he do not provide me…next day fiver support team cancel the order and give me a warning… I am very shock to see that warning i do not know my fault…I suggest you all of seller to please do not fully depend on fiver as there main earning source because they kick out anytime to your account or gig…That’s what I was thinking, too Link to comment Share on other sites More sharing options...
ayoubbarghizi Posted October 30, 2019 Author Share Posted October 30, 2019 Then it looks like you should be right here. Keep us posted as to what what fiverr CS will reply to you.Here’s the CS responseReally that’s weird they told me the bad workWhy was the person satisfied before and now a month later he became dissatisfiedI concluded from this there is nothing to protect the seller" Hi there Ayoub, 👋I understand seeing an order canceled can be frustrating. 😕Let me assist you and explain.We care for both buyers and sellers and we want every order on Fiverr to be successful. We always encourage buyers and sellers to try to resolve things mutually by using the Resolution Center and of course we are always here to offer support and guidance. Unfortunately, sometimes both parties cannot reach an agreement despite the time and hard work spent on an order.When this happens, and the issue is reviewed by our relevant Team, they review the order thoroughly and require buyers to provide a satisfactory explanation and proof before proceeding to cancel an order.In this case, after a review by our relevant team, the order in question has been canceled for the poor quality of the work delivered and third party Terms of Service violation.As in any marketplace, sellers are to be held responsible for the quality of their work. We may cancel an order if the services were not delivered, or were not in line with the Gig description or in line with our Terms of Service.Hope this information helps, Ayoub." Link to comment Share on other sites More sharing options...
misscrystal Posted October 30, 2019 Share Posted October 30, 2019 Here’s the CS responseReally that’s weird they told me the bad workWhy was the person satisfied before and now a month later he became dissatisfiedI concluded from this there is nothing to protect the seller" Hi there Ayoub, 👋I understand seeing an order canceled can be frustrating. 😕Let me assist you and explain.We care for both buyers and sellers and we want every order on Fiverr to be successful. We always encourage buyers and sellers to try to resolve things mutually by using the Resolution Center and of course we are always here to offer support and guidance. Unfortunately, sometimes both parties cannot reach an agreement despite the time and hard work spent on an order.When this happens, and the issue is reviewed by our relevant Team, they review the order thoroughly and require buyers to provide a satisfactory explanation and proof before proceeding to cancel an order.In this case, after a review by our relevant team, the order in question has been canceled for the poor quality of the work delivered and third party Terms of Service violation.As in any marketplace, sellers are to be held responsible for the quality of their work. We may cancel an order if the services were not delivered, or were not in line with the Gig description or in line with our Terms of Service.Hope this information helps, Ayoub."So you got a response. They don’t cancel an order without taking a look at the entire process of the order.It’s not always a case of simply agreeing with the buyer in all cases.The warning was for third party terms of service violation. 1 Link to comment Share on other sites More sharing options...
web_devjion Posted October 30, 2019 Share Posted October 30, 2019 It’s really sad and injustice for a new seller. 😦It’s really surprising for me to see a buddy here:innocent: Link to comment Share on other sites More sharing options...
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