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I want to remove old payoneer account and add a new one on my only fiverr account


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I have not made any withdrawal from my Fiverr account yet. Previously I attached my friend’s Payoneer account but now it’s the time to withdraw my first payment, here on Fiverr. So I made a new Payoneer account and want to attach this to my Fiverr and remove the old one. Fiverr support asked me to go to Payoneer CS.
I have sent a message to Payoneer CS. They replied with an email but it has been 4 days, and the issue is still not resolved. HOW LONG IT CAN TAKE MY REQUEST TO BE IN THE PENDING/UPDATING MODE?

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