ryanwhite471 Posted September 19, 2019 Share Posted September 19, 2019 Fiverr temporarily disabled my account because I open a dispute with PayPal for a refund because I paid twice but their refund page is not working so how the hell am I supposed to get a refund than? No phone number no support email WTH? Link to comment Share on other sites More sharing options...
ahmwritingco Posted September 19, 2019 Share Posted September 19, 2019 To reach Fiverr support, submit a ticket. To do this, click the link below then scroll down until you see a button saying “Contact Us”. Explain the situation to CS, and hopefully they’ll resolve the issue.https://buyers.fiverr.com/en/You can also reach Fiverr at support@fiverr.com, but it’s believed tickets are responded to quicker than emails. 2 Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 To reach Fiverr support, submit a ticket. To do this, click the link below then scroll down until you see a button saying “Contact Us”. Explain the situation to CS, and hopefully they’ll resolve the issue.https://buyers.fiverr.com/en/You can also reach Fiverr at support@fiverr.com, but it’s believed tickets are responded to quicker than emails.Okay when I get to the area that says what can we help you with and I select payments then what? I select that and nothing happens. Link to comment Share on other sites More sharing options...
ahmwritingco Posted September 19, 2019 Share Posted September 19, 2019 Another box should appear underneath, saying, “What kind of payment issue are you experiencing?” Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 No other boxes appear after I select the issue I’m having problems with the payment option Link to comment Share on other sites More sharing options...
ahmwritingco Posted September 19, 2019 Share Posted September 19, 2019 Oh, ok. You could try a different browser, or you could just email support. Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 I guess Fiverr sees it more fit they temporarily banned a new customers account and give them a strike rather than help them with the issue Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 I’ve already tried multiple PC browsers and the app Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 I reply to the email they sent about my account being disabled Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 It’s like they know what the problem is but they don’t want to resolve it Link to comment Share on other sites More sharing options...
ahmwritingco Posted September 19, 2019 Share Posted September 19, 2019 I’ve never received that email, so I don’t know if it can be replied to.If the restriction email can’t be replied to, contact CS on the address I posted above. You should receive a response within 48 hours. I often receive responses within 24 hours. 1 Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 Thanks for your help ahmwritingco.I’ve contacted them again. I probably won’t ever be using this site again. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted September 19, 2019 Share Posted September 19, 2019 I think that Paypal is the one who issues the refund, not fiverr.Fiverr has a policy of not communicating with anyone who gets a Paypal refund, in other words, opens a dispute with a Paypal charge.You should check on your Paypal account and see if the refund appears there. You can also call Paypal by searching on google for the phone number. They are very good about answering the phone. 2 Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 Yes, misscrystal I’ve already opened a PayPal dispute. That’s when Fiverr had a fit and temporarily disabled my account. Link to comment Share on other sites More sharing options...
misscrystal Posted September 19, 2019 Share Posted September 19, 2019 Yes, misscrystal I’ve already opened a PayPal dispute. That’s when Fiverr had a fit and temporarily disabled my account.Then you probably got a refund from Paypal. I’m just guessing.And unfortunately I don’t think the account disable is temporary. Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 I wish it were so. Unfortunately still no refund. Link to comment Share on other sites More sharing options...
misscrystal Posted September 19, 2019 Share Posted September 19, 2019 I wish it were so. Unfortunately still no refund.It’s Paypal who is in charge of the refund, not fiverr so you can call them to figure out what happened. It might take them a while to do it. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted September 19, 2019 Share Posted September 19, 2019 Yes, misscrystal I’ve already opened a PayPal dispute. That’s when Fiverr had a fit and temporarily disabled my account.already opened a PayPal dispute.And that’s your reason why your account is blocked. It’s clearly written that fiverr doesn’t tolerate any chargebacks and you’ll do it your account will be banned right away.You wouldn’t see refund because as any chargeback PayPal first opens a dispute and holding money giving time for fiverr to respond. So you might want to read not only fiverr TOS but also PayPal TOS.Anyway, send them a new email to the address that @ahmwritingco suggested only that way you will receive an answer. (not the “account banned “email ) 2 Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 19, 2019 Author Share Posted September 19, 2019 already opened a PayPal dispute.And that’s your reason why your account is blocked. It’s clearly written that fiverr doesn’t tolerate any chargebacks and you’ll do it your account will be banned right away.You wouldn’t see refund because as any chargeback PayPal first opens a dispute and holding money giving time for fiverr to respond. So you might want to read not only fiverr TOS but also PayPal TOS.Anyway, send them a new email to the address that @ahmwritingco suggested only that way you will receive an answer. (not the “account banned “email )My account was not banded, just temporarily disabled until I confirmed and read through all there TOS. After I confirm that I had access again.The point I’m making here is I did attempt to request a refund through fiverr before I open the PayPal dispute.The contact and ticket summit links were not working, and no number to call, not to mention I couldn’t even upload a photo to the seller of my logo. At least the contact link is working now.With this site having so many terrible issues I don’t see how the sellers make any money. Link to comment Share on other sites More sharing options...
cyaxrex Posted September 19, 2019 Share Posted September 19, 2019 My account was not banded, just temporarily disabled until I confirmed and read through all there TOS. After I confirm that I had access again.The point I’m making here is I did attempt to request a refund through fiverr before I open the PayPal dispute.The contact and ticket summit links were not working, and no number to call, not to mention I couldn’t even upload a photo to the seller of my logo. At least the contact link is working now.With this site having so many terrible issues I don’t see how the sellers make any money.The point I’m making here is I did attempt to request a refund through fiverr before I open the PayPal dispute.If you refund an order via PayPal you get banned automatically. This is to stop PayPal users repeatedly doing this to get work free of charge.I couldn’t even upload a photo to the seller of my logo. At least the contact link is working now.Are you saying that a seller is still working on an order you have tried to have refunded? Link to comment Share on other sites More sharing options...
misscrystal Posted September 19, 2019 Share Posted September 19, 2019 My account was not banded, just temporarily disabled until I confirmed and read through all there TOS. After I confirm that I had access again.The point I’m making here is I did attempt to request a refund through fiverr before I open the PayPal dispute.The contact and ticket summit links were not working, and no number to call, not to mention I couldn’t even upload a photo to the seller of my logo. At least the contact link is working now.With this site having so many terrible issues I don’t see how the sellers make any money.My account was not banded, just temporarily disabled until I confirmed and read through all there TOS. After I confirm that I had access again.This is the first time I’ve heard of someone doing a chargeback and having their account not banned.If you paid twice then you should have two orders. You could have simply asked the seller to cancel one of the orders without even contacting customer support. Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 20, 2019 Author Share Posted September 20, 2019 Lol what kind of forum allows only a few posts per day?Lol people don’t read the OP and assume there own conclusion.I made a double payment by mistake and the seller quickly refunded one of the payments and I got a credit back to my Fiverr account $185. But I need the funds to go back to my bank account and not a credit!It’s obvious I wasn’t trying to scam anyone and the seller got paid just fine. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted September 20, 2019 Share Posted September 20, 2019 Lol what kind of forum allows only a few posts per day?Lol people don’t read the OP and assume there own conclusion.I made a double payment by mistake and the seller quickly refunded one of the payments and I got a credit back to my Fiverr account $185. But I need the funds to go back to my bank account and not a credit!It’s obvious I wasn’t trying to scam anyone and the seller got paid just fine.Lol people don’t read the OP and assume there own conclusion.No we understood that perfectly. And no one assumed that you tried to scam anyone, that happens quite often.We just trying to explain to you what you did wrong and you seem to be ignoring it.All you had to do is to reach out to fiverr CS and ask them to send you credit back to your bank account, that’s it.You initiating a chargeback is breaking fiverr TOSAnd as with any dispute you wouldn’t see money back to your bank account immediately as both sides need to provide details for this dispute before bank will release this money to you. Link to comment Share on other sites More sharing options...
ryanwhite471 Posted September 20, 2019 Author Share Posted September 20, 2019 I did try to contact customer service. However the contact us link was not working as well as the request ticket link. And there’s no customer service number to call.What a horrible business model this site has for customer service. Oh wait what customer service I have yet to see any proof of that. Link to comment Share on other sites More sharing options...
misscrystal Posted September 21, 2019 Share Posted September 21, 2019 Fiverr temporarily disabled my account because I open a dispute with PayPal for a refund because I paid twice but their refund page is not working so how the hell am I supposed to get a refund than? No phone number no support email WTH?I open a dispute with PayPal for a refundthe seller quickly refunded one of the paymentsSo you got a refund from the seller and then did a Paypal chargeback to get the money back from fiverr.You are lucky you were only temporarily banned. So at this point why are you still trying to contact fiverr support?You got the refund and you still have your fiverr account. Link to comment Share on other sites More sharing options...
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