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My customer is not accepting their delivered order


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Buyers have 3 days to check and accept the delivery, so you should be getting the notification any time now if it’s been a few days alrady (perhaps it felt like longer than it actually was ;))
If they don’t check, accept and complete the order actively, it will auto-complete.
Remember that you won’t get paid right away but the revenue will be in your clearance list and you’ll be able to withdraw 14 days after order completion (level 0-2) or 7 days after order completion (TRS, Pro).

You can find that and a lot of other useful info in the Seller Help Center: https://sellers.fiverr.com/en/article/order-status


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