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Urgent help ... Client provide me wrong information


ahmeddev125
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Ask them for the correct information.

I’m wordpress developer and first he told me to just import/export pages and place the order and then he provide me wrong login information where to export files. When i told him this login not work he said i don’t have choice create pages like this or i cancel the order.

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I’m wordpress developer and first he told me to just import/export pages and place the order and then he provide me wrong login information where to export files. When i told him this login not work he said i don’t have choice create pages like this or i cancel the order.

I cancel orders when buyers are this difficult.

When buyers expect you to do extra work just so they don’t have to send you things, that’s a surefire sign they’re a nightmare to work with, plus you don’t want to work with someone who expects you to do extra work for free.

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I cancel orders when buyers are this difficult.

When buyers expect you to do extra work just so they don’t have to send you things, that’s a surefire sign they’re a nightmare to work with, plus you don’t want to work with someone who expects you to do extra work for free.

Yes, he asked me to create 3 pages in 5$. If i cancel the order my profile goes down. I’m starter on fiverr and doing very struggle 🙁

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Probably not, no. This is just the nature of the beast, I’m afraid. Focus on enhancing your business so that the odd dud order won’t hurt you.

Focus on enhancing your business so that the odd dud order won’t hurt you.

I’ll definitely try to achieve this position where they can’t effect on me. Thank you

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Yes, he asked me to create 3 pages in 5$. If i cancel the order my profile goes down. I’m starter on fiverr and doing very struggle 🙁

Yes, he asked me to create 3 pages in 5$. If i cancel the order my profile goes down. I’m starter on fiverr and doing very struggle 🙁

Your buyer is trying to cheat you. If you let him he will tell his friends and you will have more of this type of buyer to deal with. 😩

Yes, if you cancel your stats could go down. :roll_eyes:

Do not set yourself up to be seen as a victim on Fiverr. Because as a new seller you will be a target 🎯 buyers.

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Focus on enhancing your business so that the odd dud order won’t hurt you.

I’ll definitely try to achieve this position where they can’t effect on me. Thank you

I think you should no cancel order. Just follow buyers requirement and try to do, If buyer ask another thing which is nor matching with order tell him this out of our order and make small change in order and submit.

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I think you should no cancel order. Just follow buyers requirement and try to do, If buyer ask another thing which is nor matching with order tell him this out of our order and make small change in order and submit.

I’m not agree with you bro. as @humanissocial and @vickiespencer said cancel order is best option so next time they know we are not afraid if they cancel order.

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Yes, he asked me to create 3 pages in 5$. If i cancel the order my profile goes down. I’m starter on fiverr and doing very struggle 🙁

Your buyer is trying to cheat you. If you let him he will tell his friends and you will have more of this type of buyer to deal with. 😩

Yes, if you cancel your stats could go down. :roll_eyes:

Do not set yourself up to be seen as a victim on Fiverr. Because as a new seller you will be a target 🎯 buyers.

Yes! When you comply with exploitation, you encourage more of it – for yourself and your peers.

Yesterday I blocked a buyer who wanted a custom order for 20 times less than my package price. These people are vultures. Fortunately I only get few of them.

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If there’s still time until the deadline, I’d send a time extension request right away with the reason “Buyer provided wrong login information, I can’t start with the order until they do” or such.
You’ll also get a field to leave a message to the buyer, in that you can ask them again to please provide the correct login information as required to do the ordered/agreed job.

Then, if they don’t react to provide the needed information, you could contact support and ask them to cancel for you without an effect on your order completion rate, as obviously, you can’t do the work if the customer provides the wrong login information.

At least, there’s a chance then that the buyer either accepts the time extension request and gives you the correct login and you can finish the job, or that support might cancel for you without an effect on your order completion rating. (Of course, under the given circumstances, you might not want to work with that buyer anymore, so in that case, you can only hope they won’t provide the correct login after all 😉 )

Whatever your buyer says, he can’t simply cancel the order in a one-way street action.
He either needs you to accept his cancellation request - and you don’t have to accept it, you can as well ask support to cancel for you because the buyer doesn’t provide the required information - or he needs to go to support to ask them to cancel for him, and in that case, you might be better off going to support yourself because the buyer might lie about the cancellation reason, like saying “seller can’t do what they said they’d do”, they probably won’t say “seller can’t do the job I ordered because I didn’t give them the right login and refuse to do so” …

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If there’s still time until the deadline, I’d send a time extension request right away with the reason “Buyer provided wrong login information, I can’t start with the order until they do” or such.

You’ll also get a field to leave a message to the buyer, in that you can ask them again to please provide the correct login information as required to do the ordered/agreed job.

Then, if they don’t react to provide the needed information, you could contact support and ask them to cancel for you without an effect on your order completion rate, as obviously, you can’t do the work if the customer provides the wrong login information.

At least, there’s a chance then that the buyer either accepts the time extension request and gives you the correct login and you can finish the job, or that support might cancel for you without an effect on your order completion rating. (Of course, under the given circumstances, you might not want to work with that buyer anymore, so in that case, you can only hope they won’t provide the correct login after all 😉 )

Whatever your buyer says, he can’t simply cancel the order in a one-way street action.

He either needs you to accept his cancellation request - and you don’t have to accept it, you can as well ask support to cancel for you because the buyer doesn’t provide the required information - or he needs to go to support to ask them to cancel for him, and in that case, you might be better off going to support yourself because the buyer might lie about the cancellation reason, like saying “seller can’t do what they said they’d do”, they probably won’t say “seller can’t do the job I ordered because I didn’t give them the right login and refuse to do so” …

Thank you @miiila, i’ll remember your advice for now i already ask buyer to cancel the order.

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Yes, he asked me to create 3 pages in 5$. If i cancel the order my profile goes down. I’m starter on fiverr and doing very struggle 🙁

you should always take screenshot when you are taking orders which means client requirements and show him if he wants more later.This way you are safe.Also contact fiverr support with the documents.And if possible try to cancel order mitually. In this way your account won’t be affected.

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Is it possible now? As I already open dispute to cancel order

As I already open dispute to cancel order

I think I remember dismissing a request to cancel an order. :thinking:

Try it and then do as @miiila suggested. I have also put off a customer that booked my proofreading gig to do homework for them. I simply thanked them for the order. Then I contacted customer service and asked them to cancel the order. They canceled the order, and it did not affect my stats. 😈

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As I already open dispute to cancel order

I think I remember dismissing a request to cancel an order. :thinking:

Try it and then do as @miiila suggested. I have also put off a customer that booked my proofreading gig to do homework for them. I simply thanked them for the order. Then I contacted customer service and asked them to cancel the order. They canceled the order, and it did not affect my stats. 😈 Nice work.

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