goxhaj2018 Posted August 31, 2019 Share Posted August 31, 2019 Hello Everyone,Is there a way to not accept a new order when I don’t have all requirements and details of the Order. Because in my past experience the order started countdown even i have no informations at all!Thank you,goxhaj2018 2 Link to comment Share on other sites More sharing options...
shaaz7 Posted August 31, 2019 Share Posted August 31, 2019 There is no way. Contact custumer support 1 Link to comment Share on other sites More sharing options...
coerdelion Posted August 31, 2019 Share Posted August 31, 2019 Set up gig requirements. Requirements have to be provided before the gig countdown starts.Of course, if your buyer just puts “provided” in everything - had one like that recently! - without actually giving you the information, you’re kinda stuck and would need to reason - politely! - with the buyer.Most, however, give you what you need when presented with the form. 1 Link to comment Share on other sites More sharing options...
deeboss99 Posted August 31, 2019 Share Posted August 31, 2019 If you have the requirements in the gigs and selected the option buyer must reply or something like that option then if the buyer doesn’t give any requirement then countdown will not start. Link to comment Share on other sites More sharing options...
goxhaj2018 Posted August 31, 2019 Author Share Posted August 31, 2019 If you have the requirements in the gigs and selected the option buyer must reply or something like that option then if the buyer doesn’t give any requirement then countdown will not start.The Buyer didn’t give me requirements (just some comments but no details) and the countdown started! Link to comment Share on other sites More sharing options...
deeboss99 Posted August 31, 2019 Share Posted August 31, 2019 The Buyer didn’t give me requirements (just some comments but no details) and the countdown started!If the buyer doesn’t respond then you might have to take help of CS . 1 Link to comment Share on other sites More sharing options...
goxhaj2018 Posted August 31, 2019 Author Share Posted August 31, 2019 If the buyer doesn’t respond then you might have to take help of CS .I wrote to CS, then the Buyer replied to me. I was late more than 24 hours for delivering order, because of missing requirements and then the Buyer postponed the delivery date! Link to comment Share on other sites More sharing options...
humanissocial Posted August 31, 2019 Share Posted August 31, 2019 There is no way. Contact custumer supportShe could seek mutual cancellation or an extension in the Resolution Centre. Link to comment Share on other sites More sharing options...
shaaz7 Posted August 31, 2019 Share Posted August 31, 2019 She could seek mutual cancellation or an extension in the Resolution Centre.Mutual cancelation will affect stats. Yes time extension is always best solution. Otherwise contact support Link to comment Share on other sites More sharing options...
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