techengine742 Posted August 29, 2019 Share Posted August 29, 2019 Hi there, my response rate has dropped to around 93% and I need it to remain above 90% otherwise I will not get promoted to level 1. But there are times when I am busying dealing with other buyers and forgot to reply to other buyers or maybe I missed the messages when i was offline. So I wanted to know if we are allowed to automate(using our software) our fiverr response?Thank you.UpdateI contacted CS and they suggested that we should not attempt to automate fiverr response. As we can see from the below image. Also strangely my response time has increased from 93% to 97%.🤨Thank you all for taking the time to provide your views and valuable suggestions. 3 Link to comment Share on other sites More sharing options...
arty182925 Posted August 29, 2019 Share Posted August 29, 2019 I don’t think it is allowed and you have anyway 24 hours to respond. 3 Link to comment Share on other sites More sharing options...
mahfuzar Posted August 29, 2019 Share Posted August 29, 2019 I checked your Average. Response Time 1 hour. according to this, you are very responsive. why do you want to automate this?Don’t do this. Fiverr will ban you if you try to do any automated process.my friend used an auto refresh browser plugin to be always online. he got banned after a month. so don’t try to automate anything. 5 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 I checked your Average. Response Time 1 hour. according to this, you are very responsive. why do you want to automate this?Don’t do this. Fiverr will ban you if you try to do any automated process.my friend used an auto refresh browser plugin to be always online. he got banned after a month. so don’t try to automate anything.If response gets below 90% then I will not be promoted to level 1 1 Link to comment Share on other sites More sharing options...
mahfuzar Posted August 29, 2019 Share Posted August 29, 2019 ice_screenshot_20190829-162810.png813×580 17.7 KBIf response gets below 90% then I will not be promoted to level 1you have 93%. don’t take the stress. just try to respond faster. I use Fiverr android app to reply when I’m out. 2 Link to comment Share on other sites More sharing options...
brenna_n Posted August 29, 2019 Share Posted August 29, 2019 I think that we are, but you may want to contact cs 2 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 I think that we are, but you may want to contact csI have contacted CS regarding this. Let see what response I get. 2 Link to comment Share on other sites More sharing options...
franklegacy Posted August 29, 2019 Share Posted August 29, 2019 Your automation software will have to log in to your fiverr account and will hence trigger the buyer to think you are online although you might actually be offline. Once upon a time support told me that if I use an in house automation software it should not affect other users account, place automatic orders, or/and try to circumvent how the system works. 2 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 Your automation software will have to log in to your fiverr account and will hence trigger the buyer to think you are online although you might actually be offline. Once upon a time support told me that if I use an in house automation software it should not affect other users account, place automatic orders, or/and try to circumvent how the system works.Yeah you are right. That’s why I was planning to also include a disclaimer. Something like “This message has been generated automatically and the seller will get back to you shortly.” 2 Link to comment Share on other sites More sharing options...
catwriter Posted August 29, 2019 Share Posted August 29, 2019 Yeah you are right. That’s why I was planning to also include a disclaimer. Something like “This message has been generated automatically and the seller will get back to you shortly.”Is it really that difficult to respond to all first messages from new people in 24 hours? 6 Link to comment Share on other sites More sharing options...
katherinebell1 Posted August 29, 2019 Share Posted August 29, 2019 As others have said, I don’t think you should automate your responses. Instead, I would suggest having a quick template you could use for very fast responses that thanks the potential customer for their order or message, and has a few base questions that you can personalize to each message to save you time from re-writing a welcome and thank you email to each new message.I hope that’s helpful! 😀 4 Link to comment Share on other sites More sharing options...
cebooker Posted August 29, 2019 Share Posted August 29, 2019 Work hard and don’t miss any messages. Check and reply to all in time within the allowed time frame. Don’t try to take shortcuts. Sooner later you will be in trouble. 2 Link to comment Share on other sites More sharing options...
arty182925 Posted August 29, 2019 Share Posted August 29, 2019 If you are so busy like you are saying, you can take some time to answer questions before working on any order. For example, when you come online in the morning (or whenever you are starting to work), you can answer all the messages. Or even when you are taking a break from work…Also, remember, that once in a while, you will get a message “Confirm that you are not a robot”. That messages are because people wants to use software.Like other said, it isn’t hard to answer message in 24 hours. 7 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 Is it really that difficult to respond to all first messages from new people in 24 hours?No, It’s just that sometimes I forget. Link to comment Share on other sites More sharing options...
brenna_n Posted August 29, 2019 Share Posted August 29, 2019 I have contacted CS regarding this. Let see what response I get.good luck to you!!! 1 Link to comment Share on other sites More sharing options...
brenna_n Posted August 29, 2019 Share Posted August 29, 2019 As others have said, I don’t think you should automate your responses. Instead, I would suggest having a quick template you could use for very fast responses that thanks the potential customer for their order or message, and has a few base questions that you can personalize to each message to save you time from re-writing a welcome and thank you email to each new message.I hope that’s helpful! 😀yeah. its always better to mention the clients name and give a personal message Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 As others have said, I don’t think you should automate your responses. Instead, I would suggest having a quick template you could use for very fast responses that thanks the potential customer for their order or message, and has a few base questions that you can personalize to each message to save you time from re-writing a welcome and thank you email to each new message.I hope that’s helpful! 😀 Link to comment Share on other sites More sharing options...
brenna_n Posted August 29, 2019 Share Posted August 29, 2019 No, It’s just that sometimes I forget.if its attatched to your email you will get notifs 1 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 good luck to you!!!Thank you. I will soon update here whatever response I get from CS. @brenna_n 1 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 If you are so busy like you are saying, you can take some time to answer questions before working on any order. For example, when you come online in the morning (or whenever you are starting to work), you can answer all the messages. Or even when you are taking a break from work…Also, remember, that once in a while, you will get a message “Confirm that you are not a robot”. That messages are because people wants to use software.Like other said, it isn’t hard to answer message in 24 hours.Thank you. Yeah I can try that.👍 Link to comment Share on other sites More sharing options...
katherinebell1 Posted August 29, 2019 Share Posted August 29, 2019 yeah. its always better to mention the clients name and give a personal messageI totally agree, brenna_n! I think you should always alter the quick templates to say each potential client’s name and general project scope! Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 Work hard and don’t miss any messages. Check and reply to all in time within the allowed time frame. Don’t try to take shortcuts. Sooner later you will be in trouble.yeah right that why I though of contacting CS before taking any step 👍 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 This is the reply I got from CS and it’s as you guys said. Thank you for all your help. 1 Link to comment Share on other sites More sharing options...
joyh97 Posted August 29, 2019 Share Posted August 29, 2019 By automated responses, do you mean software that will automatically reply when you’re busy, or do you mean using a copy and pasted message to quickly respond rather than typing it out manually? If it’s the latter, I can hardly see how that would pose a problem to be honest 2 Link to comment Share on other sites More sharing options...
techengine742 Posted August 29, 2019 Author Share Posted August 29, 2019 By automated responses, do you mean software that will automatically reply when you’re busy, or do you mean using a copy and pasted message to quickly respond rather than typing it out manually? If it’s the latter, I can hardly see how that would pose a problem to be honestYeah, by automated response I mean software that will automatically reply when you’re busy or offline. Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now