abedrahim Posted August 27, 2019 Share Posted August 27, 2019 Hi everyone,Today, a client messaged me asking for a service, uploading video content to his website, exactly 400 videos, 1 hour or more each. For 75$ in one day only.The thing is I didn’t quite understand it first, I thought he was meaning 1 hour or video content for the whole order.I sent him a custom offer describing so, and he accepted it. Now he just put emphasis on the 400 one hour videos, and I told him there was a misunderstanding, he said that he was clear about it.I’m waiting for his response about what should we do.Should I head for the resolution center and ask for cancelling the order!I need your help! 1 Link to comment Share on other sites More sharing options...
pacquo Posted August 28, 2019 Share Posted August 28, 2019 Hi everyone,Today, a client messaged me asking for a service, uploading video content to his website, exactly 400 videos, 1 hour or more each. For 75$ in one day only.The thing is I didn’t quite understand it first, I thought he was meaning 1 hour or video content for the whole order.I sent him a custom offer describing so, and he accepted it. Now he just put emphasis on the 400 one hour videos, and I told him there was a misunderstanding, he said that he was clear about it.I’m waiting for his response about what should we do.Should I head for the resolution center and ask for cancelling the order!I need your help!400 videos, 1 hour or more each.“Each” means actually “each video”, otherwise he would have said “overall” or “in total”. I would cancel. 4 Link to comment Share on other sites More sharing options...
humanissocial Posted August 28, 2019 Share Posted August 28, 2019 Cancel. Don’t exploit yourself. 2 Link to comment Share on other sites More sharing options...
abedrahim Posted August 28, 2019 Author Share Posted August 28, 2019 400 videos, 1 hour or more each.“Each” means actually “each video”, otherwise he would have said “overall” or “in total”. I would cancel.Yeah that’s what I thought @pacquoI already submitted a cancellation request, the client didn’t agree yet.The clock is still ticking, I think my completion rate and on time delivery both gonna be effected.My bad, should’ve been more careful ::frowning_face: 3 Link to comment Share on other sites More sharing options...
abedrahim Posted August 28, 2019 Author Share Posted August 28, 2019 Cancel. Don’t exploit yourself.That’s exactly what I’ve done @humanissocial.the thing is, I’m a little bit worried about my ranking. 2 Link to comment Share on other sites More sharing options...
ammarshrf Posted August 28, 2019 Share Posted August 28, 2019 Yeah that’s what I thought @pacquoI already submitted a cancellation request, the client didn’t agree yet.The clock is still ticking, I think my completion rate and on time delivery both gonna be effected.My bad, should’ve been more careful ::frowning_face:My bad, should’ve been more carefulNot entirely your bad. You can blame your buyer as well, it is simple math. If he/she wanted it within 1 day, you both should’ve known that ONE single day is just 24 hours. Not 400 or more.Unless you upload 17+ video contents simultaneously at the same time. 2 Link to comment Share on other sites More sharing options...
brenna_n Posted August 28, 2019 Share Posted August 28, 2019 well, I think he was clear about it. You can cancel if you want however 3 Link to comment Share on other sites More sharing options...
abedrahim Posted August 28, 2019 Author Share Posted August 28, 2019 My bad, should’ve been more carefulNot entirely your bad. You can blame your buyer as well, it is simple math. If he/she wanted it within 1 day, you both should’ve known that ONE single day is just 24 hours. Not 400 or more.Unless you upload 17+ video contents simultaneously at the same time.Exactly @ammarshrf, it’s mission impossible.Without mentioning the cost of course. 1 Link to comment Share on other sites More sharing options...
abedrahim Posted August 28, 2019 Author Share Posted August 28, 2019 well, I think he was clear about it. You can cancel if you want howeverThat’s what botherd me the most @brenna_n.How come I didn’t pay attention to that.Besides, 75$, is he serious?! Link to comment Share on other sites More sharing options...
misscrystal Posted August 28, 2019 Share Posted August 28, 2019 You need to tell customer support that your buyer wants you to do something that is impossible for anyone to do. Maybe they will cancel it for you. I’m not sure why anyone would expect 400 videos to be uploaded in one day.Where are they going to be uploaded from? How would you access them? 2 Link to comment Share on other sites More sharing options...
abedrahim Posted August 28, 2019 Author Share Posted August 28, 2019 You need to tell customer support that your buyer wants you to do something that is impossible for anyone to do. Maybe they will cancel it for you. I’m not sure why anyone would expect 400 videos to be uploaded in one day.Where are they going to be uploaded from? How would you access them?I requested an order cancellation @misscrystal,The buyer should accept it in under 2 days, otherwise it will be cancelled automatically. Link to comment Share on other sites More sharing options...
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