How Do I verify my identity if I am less than 18 & have no national ID card, Passport or Driver License!

[shakirseo]

Hi guys,

So I’ve never asked a question here because my situation has never been so critical!

Basically, I am less than 18 and Fiverr is asking for ID verification!

I don’t know about other countries but in Pakistan, you can’t get national ID card unless you are 18 years old and I am 17 years old however, i am not violating their TOS in anyway, they said anyone with 13 years old could use Fiverr!

Same issue with driver’s lisence, and I’ve never traveled outside my residential country so I don’t have passport too!

After telling them all these things, I got this reply:

"In order to continue to grow and protect our diverse community, Fiverr now requires that randomly selected sellers upload a valid ID document (this can be a Passport, Drivers license or official government ID, it will depend on your location). Sellers will not be allowed to continue selling on Fiverr without going through this process. In the future, this will be a requirement for all sellers. There’s nothing here to “fix” as this is a required procedure now. "

Please tell me what should I do! Know that, when I was asked for security question answer verification, I gave them answer, when asked about payment id and all, I gave them that too but now this is too much !!!

Why they’re making this so difficult for someone like us?

Please tell me what should I do, I am only 13 days left!

EDIT: I am a level two seller in SEO niche who’s delivered over 150 orders with 4.9 stars! If anyone is in the same field, you’ll know how difficult it is even to complete just one order, I’ve got some recurring clients, I’ve had some clients that saw that quality work for the first time, and thus I cant see my account getting banned without any reason! 😦

[cyaxrex]

I’m afraid that there is no solution. Really, Fiverr needs to update its TOS to say that people under the age of 18 can not use the platform. Even if you could provide a valid ID document, it is against the TOS of PayPal and Payoneer (which facilitate withdrawal of earnings from Fiverr) for people under the age of 18 to use their services.

If I was you, I would simply plan on taking a hiatus from Fiverr until you are 18 and can provide all necessary documentation, etc.

[rajumpc20]

Do not possible if your personal account. If you create name of your father or mother then possible. If you donot verify your account then your account will be visible any time…

[shakirseo]

Do not possible if your personal account. If you create name of your father or mother then possible. If you donot verify your account then your account will be visible any time…

Why should I create account on my parent’s name if it’s in their TOS to have atleast 13 years old to get an account?!

[shakirseo]

I’m afraid that there is no solution. Really, Fiverr needs to update its TOS to say that people under the age of 18 can not use the platform. Even if you could provide a valid ID document, it is against the TOS of PayPal and Payoneer (which facilitate withdrawal of earnings from Fiverr) for people under the age of 18 to use their services.

If I was you, I would simply plan on taking a hiatus from Fiverr until you are 18 and can provide all necessary documentation, etc.

hiatus

Its clearly written in their TOS that 13 years old can use their site and they should have a common sense to understand that in those years, national ID card is not given!

Although, I have a student card!

[cyaxrex]

hiatus

Its clearly written in their TOS that 13 years old can use their site and they should have a common sense to understand that in those years, national ID card is not given!

Although, I have a student card!

Its clearly written in their TOS that 13 years old can use their site and they should have a common sense to understand that in those years, national ID card is not given!

Well, I don’t see why you are shouting at me. I know this is the case, and I clearly stated in my earlier reply that Fiverr TOS needs to be revised accordingly.

Sadly, there is really no way to argue with Fiverr. However, it is possible to be issued a passport, even if you are legally considered a minor. Depending on where you are located, crtain driving licenses can also be applied for from age 16-upwards. In this case, you many want to look at how to get an ID which can satisfy Fiverr’s ID verification requirements.

If you find a way to get an ID, you could then ask Fiverr it it is possible to keep your account on hold until your ID is issued.

[shakirseo]

Its clearly written in their TOS that 13 years old can use their site and they should have a common sense to understand that in those years, national ID card is not given!

Well, I don’t see why you are shouting at me. I know this is the case, and I clearly stated in my earlier reply that Fiverr TOS needs to be revised accordingly.

Sadly, there is really no way to argue with Fiverr. However, it is possible to be issued a passport, even if you are legally considered a minor. Depending on where you are located, crtain driving licenses can also be applied for from age 16-upwards. In this case, you many want to look at how to get an ID which can satisfy Fiverr’s ID verification requirements.

If you find a way to get an ID, you could then ask Fiverr it it is possible to keep your account on hold until your ID is issued.

I didn’t shout at you, I dont understand why you felt that way! But here’s the thing, a lot of people is not even a driver and hence doesn’t have driving lisence for that so it doesn’t make sense!

I have student card and thats what I am gonna use for my verification, hopefully they accept it because the purpose of these verifications is to show a certain company that the seller is the real, legit guy behind the computer!

[swayam89]

On 8/2/2019 at 9:47 AM, shakirseo said:

a lot of people is not even a driver and hence doesn’t have driving lisence for that so it doesn’t make sense! I have student card and thats what I am gonna use for my verification, hopefully they accept it because the purpose of these verifications is to show a certain company that the seller is the real, legit guy behind the computer!

Don’t know about Pakistan but in India there is “Learning Licence” which is also a driving licence and its age limit is 16 years and that’s a valid Government ID proof. Learning licence is actually a first step to get actual driving licence. You can check there in your country or ask support and tell them directly that this is the case and I only have student ID, they can assist you better.

[valentinaslogo]

Hi guys,

So I’ve never asked a question here because my situation has never been so critical!

Basically, I am less than 18 and Fiverr is asking for ID verification!

I don’t know about other countries but in Pakistan, you can’t get national ID card unless you are 18 years old and I am 17 years old however, i am not violating their TOS in anyway, they said anyone with 13 years old could use Fiverr!

Same issue with driver’s lisence, and I’ve never traveled outside my residential country so I don’t have passport too!

After telling them all these things, I got this reply:

"In order to continue to grow and protect our diverse community, Fiverr now requires that randomly selected sellers upload a valid ID document (this can be a Passport, Drivers license or official government ID, it will depend on your location). Sellers will not be allowed to continue selling on Fiverr without going through this process. In the future, this will be a requirement for all sellers. There’s nothing here to “fix” as this is a required procedure now. "

Please tell me what should I do! Know that, when I was asked for security question answer verification, I gave them answer, when asked about payment id and all, I gave them that too but now this is too much !!!

Why they’re making this so difficult for someone like us?

Please tell me what should I do, I am only 13 days left!

EDIT: I am a level two seller in SEO niche who’s delivered over 150 orders with 4.9 stars! If anyone is in the same field, you’ll know how difficult it is even to complete just one order, I’ve got some recurring clients, I’ve had some clients that saw that quality work for the first time, and thus I cant see my account getting banned without any reason! 😦

I’ve never traveled outside my residential country so I don’t have passport too!

You do not need to travel to other country to get passport ! my 5 year old son has passport and he have never traveled outside of india yet.You can apply for express service in passport department, they charge extra for that but i mean its worth it as you said you are a level 2 seller and better get that instead of loosing account.i do not know about pakistan’s passport process but here we can get in 3 days by paying extra fast delivery charges. Good luck.

[shakirseo]

I’ve never traveled outside my residential country so I don’t have passport too!

You do not need to travel to other country to get passport ! my 5 year old son has passport and he have never traveled outside of india yet.You can apply for express service in passport department, they charge extra for that but i mean its worth it as you said you are a level 2 seller and better get that instead of loosing account.i do not know about pakistan’s passport process but here we can get in 3 days by paying extra fast delivery charges. Good luck.

Same here, you gotta pay a little extra to get your passport ready in quick time but i don’t think the service is that much quick that it’ll get ready within few days!

[shakirseo]

UPDATE 1: SO guys, I am gonna have my passport created urgently by paying some extra money and then I’ll submit that as soon as I get it. Hopefully it’ll be enough to verify my identity!

I’ll update this thread once I proceed to next step.

[shakirseo]

UPDATE 2: Hey guys, so basically I went to create my passport today in the morning by paying some extra money just so that I could get it urgently, sadly, i have only 9 days left and as per the officer sayings, there’s very slight possibility that i’ll have my passport created within 9 days because from next week, eid is gonna get started and you know, those holidays which will stop the process all together!

but anyways… there’s still some possibilities and I hope i get my passport on time!

[shakirseo]

Have you emailed customer support explaining that you have sent off for an urgent passport? Hopefully they will be willing to postpone any action.

Hi, I am in email conversation with CS for like last 8-9 days! I am afraid I can’t share any personal message b/w me and them but I hope they’ll postpone it if I dont get passport on time!

As of now, my best bet is to hope and pray that i get my passport on time and if no, i don’t know what’ll be next, I’ll take next step a/c to the situation, so yeah!

[fastcopywriter]

You’re out of luck, you’re gonna have to wait until you’re 18 or you could apply for a passport.

Personally, I think established sellers like yourself should be protected. But alas, the rules change and people get hurt. The good news is you’ll be 18 soon enough.

[shakirseo]

You’re out of luck, you’re gonna have to wait until you’re 18 or you could apply for a passport.

Personally, I think established sellers like yourself should be protected. But alas, the rules change and people get hurt. The good news is you’ll be 18 soon enough.

Hey! If you read my last update message, I said that I went to passport office today to get my passport created urgently, please read my last few messages!

And exactly, I don’t understand the point of forcing an established seller to provide passport or ID card knowing that I had already provided my student card for verification which got rejected without even getting reviewed !

And even though I’m gonna turn 18 next month and if in worst case, I’ll have to start from scratch (I am hopeful it wont happen though) I’ll loose all my reviews, my recurring clients and, since you are a seller as well, you know how terrible situation I’ll be in when I’ll have to start from scratch!

[patconvenient55]

You will not loose your account but your account will be temporary suspended pending the time you are able to provide the required identity for documentation.You should focus on getting any of the listed means of id for that is the only way out.

[valentinaslogo]

Hi, I am in email conversation with CS for like last 8-9 days! I am afraid I can’t share any personal message b/w me and them but I hope they’ll postpone it if I dont get passport on time!

As of now, my best bet is to hope and pray that i get my passport on time and if no, i don’t know what’ll be next, I’ll take next step a/c to the situation, so yeah!

I hope they’ll postpone it if I dont get passport on time!

You should share with CS staff that you have applied for passport and it might take few days more due to Eid holidays and ask them for few more days to submit it. maybe they might give you some more time. I am not sure about it but its worth trying for.Also once your passport no. generated and you will get that by text message i guess and you can download copy of passport online before you get that delivered on your place.have you looked into it?

[lenasemenkova]

Report this to CS. There were a few 18+ people who reported the same problem here. There are valid reasons of why a person may not have an identification document (especially in English) and I’d hope a big international platform would take those into account.

If it’s a widespread issue, they need to be made aware.

Unless there is a strong chance you might get a passport on time. In that case, I’d postpone reporting anything to CS.

[shakirseo]

On 8/6/2019 at 6:22 AM, patconvenient55 said:

You will not loose your account but your account will be temporary suspended pending the time you are able to provide the required identity for documentation.You should focus on getting any of the listed means of id for that is the only way out.

I am so hopeful that I get passport on time but here’s the thing, if I’ll still be able to submit my doc afterwards, why they gave certain time in notification bar?! That’s weird, isnt it?

On 8/6/2019 at 6:29 AM, lenasemenkova said:

I’d hope a big international platform would take those into account.

I’ve already provided them my future ID national card number, my student card, my CRC (Child Registration Certificate) but all of them got rejected, you know why? because those were not the docs that they needed from the list.

Either: national ID card, passport, driver’s lisence

And you’re so right, it’s impossible for many folks under 18 to provide such docs sometimes!

I think the purpose of such docs are to tell that a particular guy is real living person & that should be enough to verify one’s identity!

it’s just a marketplace not banking sites like payoneer or paypal where you must provide such docs to not get suspended!

Although i went yesterday for the creation of my passport by paying some extra money to make sure i get it on time, but that just to identity myself… that’s some of a complete joke tbh!

Even though I told them that I’d be 18 next month and if they could allow me 1 month, they denied it!

I shouldn’t have contacted them in first place I think, i contacted them to check if my account was hacked (b/c I got logged out for some reason so I wanted to take an extra step to make sure everything’s all right) but since then, they’re only making it hard for me!

Once my issue gets resolved, I’ll update this thread telling how it all started in detail.

On 8/6/2019 at 6:33 AM, valentinaslogo said:

You should share with CS staff that you have applied for passport and it might take few days more due to Eid holidays and ask them for few more days to submit it. maybe they might give you some more time. I am not sure about it but its worth trying for.Also once your passport no. generated and you will get that by text message i guess and you can download copy of passport online before you get that delivered on your place.have you looked into it?

Hi again, I am in contact with them for past like 9-10 days now! Sadly, they are not even reviewing my passport receipt I was given yesterday because they say its not in their policy to review such docs in email, like really?!

that’s imo the only biggest issue, they’re acting like a child and asking me to provide one of the docs in 9 days now at any cost! Holidays, other’s struggles, other’s money, co-operation are not in their dictionary i think!

but yeah, thanks to you for telling me to create my passport and I can only hope that I get my passport on time!

[valentinaslogo]

Hi again, I am in contact with them for past like 9-10 days now! Sadly, they are not even reviewing my passport receipt I was given yesterday because they say its not in their policy to review such docs in email, like really?!

that’s imo the only biggest issue, they’re acting like a child and asking me to provide one of the docs in 9 days now at any cost!

Holidays, other’s struggles, other’s money, co-operation are not in their dictionary i think!

but yeah, thanks to you for telling me to create my passport and I can only hope that I get my passport on time!

Good luck. 👍 and Eid Mubaarak in advance.

[fastcopywriter]

Hey! If you read my last update message, I said that I went to passport office today to get my passport created urgently, please read my last few messages!

And exactly, I don’t understand the point of forcing an established seller to provide passport or ID card knowing that I had already provided my student card for verification which got rejected without even getting reviewed !

And even though I’m gonna turn 18 next month and if in worst case, I’ll have to start from scratch (I am hopeful it wont happen though) I’ll loose all my reviews, my recurring clients and, since you are a seller as well, you know how terrible situation I’ll be in when I’ll have to start from scratch!

I never said what happened to you was fair.

What you need to understand is that Fiverr is not a Democracy. They can do anything they want.

Maybe you can put your account on an extended vacation, don’t delete your gigs, just pause everything.

[psychicbunny]

Why should I create account on my parent’s name if it’s in their TOS to have atleast 13 years old to get an account?!

One recommendation is to have the account under your parent’s name and use your parent’s ID to make an account.

[uk1000]

One recommendation is to have the account under your parent’s name and use your parent’s ID to make an account.

Though Fiverr says “You may not create a false identity on Fiverr, misrepresent your identity, create a Fiverr profile for anyone other than yourself”.

[hanshuber16]

d hope a big international platform would take those into account.

I’ve already provided them my future ID national card number, my student card, my CRC (Child Registration Certificate) but all of them got rejected, you know why? because those were not the docs that they needed from the list.

Either:

national ID card

passport

driver’s lisence

And you’re so right, it’s impossible for many folks under 18 to provide such docs sometimes!

I think the purpose of such docs are to tell that a particular guy is real living person & that should be enough to verify one’s identity!

it’s just a marketplace not banking sites like payoneer or paypal where you must provide such docs to not get suspended!

Although i went yesterday for the creation of my passport by paying some extra money to make sure i get it on time, but that just to identity myself… that’s some of a complete joke tbh!

Even though I told them that I’d be 18 next month and if they could allow me 1 month, they denied it!

I shouldn’t have contacted them in first place I think, i contacted them to check if my account was hacked (b/c I got logged out for some reason so I wanted to take an extra step to make sure everything’s all right) but since then, they’re only making it hard for me!

Once my issue gets resolved, I’ll update this thread telling how it all started in detail.

I think the purpose of such docs are to tell that a particular guy is real living person

Unfortunately, I don’t think this ⬆️ is what Fiverr wants to find out from their ID verification process. If all they want to do is check if you are a “real living person,” a Captcha will more than suffice.

They want to actually verify your ID and make sure that the info. provided by you while registering on Fiverr matches the info. mentioned in your ID. This will also help them ensure that sellers are not violating the ToS by having more than one active Fiverr account.

Please note: I am not trying to defend/support Fiverr’s decision to demand ID verification documents from all their sellers. I am only trying to explain the possible reasons why they might be asking sellers to furnish their ID.

[shakirseo]

On 8/7/2019 at 7:19 AM, psychicbunny said:

One recommendation is to have the account under your parent’s name and use your parent’s ID to make an account.

When I created my account 2 years back, I didn’t think that I’d have to do it since I was still over 13 years old then! Secondly, my birthday’s next month so I’ll be 18 hence I wont have to create an account on my parent’s name! But hey, since it’s a old account, i have a lot recurring clients, reviews, social proofs from big companies, I’d never want to loose this one. Ever!

On 8/7/2019 at 7:20 AM, hanshuber16 said:

Unfortunately, I don’t think this ⬆️ is what Fiverr wants to find out from their ID verification process. If all they want to do is check if you are a “real living person,” a Captcha will more than suffice.

They want to actually verify your ID and make sure that the info. provided by you while registering on Fiverr matches the info. mentioned in your ID. This will also help them ensure that sellers are not violating the ToS by having more than one active Fiverr account.

Please note: I am not trying to defend/support Fiverr’s decision to demand ID verification documents from all their sellers. I am only trying to explain the possible reasons why they might be asking sellers to furnish their ID.

They are basically forcing someone to proof their identity, like c’mon fiverr, you are just a marketplace not banking sites like payoneer or paypal where you must ask such things!

However if you still want to verify someone, specially under 18, who have none of the listed items, atleast give them some alternatives !

On 8/7/2019 at 7:24 AM, uk1000 said:

Though Fiverr says “You may not create a false identity on Fiverr, misrepresent your identity, create a Fiverr profile for anyone other than yourself”.

I gave them enough of my identity that could tell that I am the guy behind my profile! Too much of a good thing is a bad thing, that’s true in life and in online world as well. They’re way too strict. Why would they ask me for my identity after 2 years when I’ve gotten a lot from my clients in exchange I provide them more than they expected!