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How do I contact a higher support team?


creative63
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Hi everyone, hope that you are having a great day 🙂
I’m sorry if this isn’t the right place to ask, but I’m having a TERRIBLE, a really TERRIBLe experience with the Fiverr support team, I’ve opened a ticked a Month ago now, with no updates/fixes to my problem, yet the problem is getting deeper to my accounts, however, the support team won’t answer my messages or anything, So I was asking if there is a higher support Team to contact so they take care of my case.

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the one-day activity is just my message.

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If you send a lot of duplicate messages or anything rude they may not answer, just a head’s up on that. Or if you send more than one ticket on the same problem. You can also try asking on the forum if anyone has a similar problem.

Not rude at all, but how can a huge website/company such as Fiverr have a support team that ignores a “BIG” issue for a month without any solutions?

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Not rude at all, but how can a huge website/company such as Fiverr have a support team that ignores a “BIG” issue for a month without any solutions?

Depending on what it is, they might not have a solution or it might be in a queue of other problems the tech team is working on. If it’s an earnings problem it might even not be a fiverr problem at all. That’s why I suggested trying to ask on the forum. I’ve gotten tremendous help here sometimes.

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