cadet_ali Posted July 31, 2019 Share Posted July 31, 2019 Hi Friends, it’s first time in my experience, Fiverr charged buyer’s fee+taxes from the amount reflecting on my (seller’s) order page + 20% as usual. Anyone of you experienced the same? Thanks 1 Link to comment Share on other sites More sharing options...
jonbaas Posted July 31, 2019 Share Posted July 31, 2019 If you think there is a problem, please contact Customer Support. 1 Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 If you think there is a problem, please contact Customer Support.Hello @jonbaas, I’ve contacted Customer support and representative didn’t convinced. His contention was they’ve deducted buyer’s fee+taxes+20% seller’s fee from the amount reflecting on my (seller) order page. That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted August 1, 2019 Share Posted August 1, 2019 Hello @jonbaas, I’ve contacted Customer support and representative didn’t convinced. His contention was they’ve deducted buyer’s fee+taxes+20% seller’s fee from the amount reflecting on my (seller) order page. That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.Can you please attach here a screenshot with their reply?It’s very difficult to gather what happened from your post. 2 Link to comment Share on other sites More sharing options...
jonbaas Posted August 1, 2019 Share Posted August 1, 2019 Hello @jonbaas, I’ve contacted Customer support and representative didn’t convinced. His contention was they’ve deducted buyer’s fee+taxes+20% seller’s fee from the amount reflecting on my (seller) order page. That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.I’ve contacted Customer support and representative didn’t convinced. His contention was they’ve deducted buyer’s fee+taxes+20% seller’s fee from the amount reflecting on my (seller) order page. That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.Fiverr is the only source of resolutions to site issues. If Fiverr says that they do not see any issues, then I don’t understand why you think that we can provide any resolutions that Fiverr did not. Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 Hello @jonbaas, I’ve contacted Customer support and representative didn’t convinced. His contention was they’ve deducted buyer’s fee+taxes+20% seller’s fee from the amount reflecting on my (seller) order page. That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.and representative didn’t convincedCorrection: and representative didn’t convinced me* Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 Can you please attach here a screenshot with their reply?It’s very difficult to gather what happened from your post.Dear @mariashtelle1, This is first time in my hundreds of sold gig’s experience, Fiverr deducted $14.73 + 20% Fee from the amount reflecting on my (seller) order page. If $14.73 is a fee charged to buyer then it must not reflect on my order page. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted August 1, 2019 Share Posted August 1, 2019 and representative didn’t convincedCorrection: and representative didn’t convinced me*representative didn’t convinced me*Because he doesn’t need to convince you.Everything is correct and fiverr deducted only 20% nothing more.Just pay attention to currencies, some of them in usd and some in aud.so what you summed up is wrong. First you need to convert aud to usd and only after that make a sum. 5 Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 Can you please attach here a screenshot with their reply?It’s very difficult to gather what happened from your post.Can you please attach here a screenshot with their reply? Link to comment Share on other sites More sharing options...
mariashtelle1 Posted August 1, 2019 Share Posted August 1, 2019 Can you please attach here a screenshot with their reply?Screenshot 2.JPG731×553 82.5 KB Screenshot 3.JPG769×542 99.6 KB Screenshot 4.JPG765×406 40.1 KBPlease read my previous response. It’s the same as CS representative actually.EVERYTHING IS CORRECT. Don’t panic 😉 3 Link to comment Share on other sites More sharing options...
ammarshrf Posted August 1, 2019 Share Posted August 1, 2019 Dear @mariashtelle1, This is first time in my hundreds of sold gig’s experience, Fiverr deducted $14.73 + 20% Fee from the amount reflecting on my (seller) order page. If $14.73 is a fee charged to buyer then it must not reflect on my order page.Screenshot 1.jpg849×606 58.6 KBChecking your gig. right now as if I was going to buy. 1 Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 I’ve contacted Customer support and representative didn’t convinced. His contention was they’ve deducted buyer’s fee+taxes+20% seller’s fee from the amount reflecting on my (seller) order page. That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.Fiverr is the only source of resolutions to site issues. If Fiverr says that they do not see any issues, then I don’t understand why you think that we can provide any resolutions that Fiverr did not.Fiverr is the only source of resolutions to site issues.I’m not disagreeing.If Fiverr says that they do not see any issues, then I don’t understand why you think that we can provide any resolutions that Fiverr did not.Anyone of you experienced the same?That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.I never asked to resolve it though wanted to learn if anyone experienced the same. Thank you for your time. Link to comment Share on other sites More sharing options...
ammarshrf Posted August 1, 2019 Share Posted August 1, 2019 Fiverr is the only source of resolutions to site issues.I’m not disagreeing.If Fiverr says that they do not see any issues, then I don’t understand why you think that we can provide any resolutions that Fiverr did not.Anyone of you experienced the same?That’s is the reason of posting here to know if anyone faced the similar thing and what was the resolution.I never asked to resolve it though wanted to learn if anyone experienced the same. Thank you for your time.you updated your prices after the gig was purchased which will never take effect on running orders?** 1 Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 representative didn’t convinced me*Because he doesn’t need to convince you.Everything is correct and fiverr deducted only 20% nothing more.Just pay attention to currencies, some of them in usd and some in aud.so what you summed up is wrong. First you need to convert aud to usd and only after that make a sum.Just pay attention to currenciesYou nailed it @mariashtelle1 🙃 that ‘A’ in currency I missed :rofl:Fiverr must hire you 🙂 Thanks for your time. Regards, Ali 2 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted August 1, 2019 Share Posted August 1, 2019 Checking your gig. right now as if I was going to buy.It is correct 😏 from the math prospective.35$ + AUD 14.91 + AUD29.82= 35$ + aud44.7344.73aud= 30$35$ + 30$ = 65$ in total.Minus 20% and here is 52$ . 7 Link to comment Share on other sites More sharing options...
ammarshrf Posted August 1, 2019 Share Posted August 1, 2019 you updated your prices after the gig was purchased which will never take effect on running orders?**image.png1245×515 23.5 KBSo, that means this:you updated your prices after the gig was purchased which will never take effect on running orders?I didn’t do the math tbh, I just went and “Purchased” his gig. He appearantly updated the prices after the order was done. 1 Link to comment Share on other sites More sharing options...
ammarshrf Posted August 1, 2019 Share Posted August 1, 2019 It is correct 😏 from the math prospective.35$ + AUD 14.91 + AUD29.82= 35$ + aud44.7344.73aud= 30$35$ + 30$ = 65$ in total.Minus 20% and here is 52$ .44.73aud= 35$probably a typo but just to be clearer it is 44.73aud=~ $30 🙂 1 Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 Checking your gig. right now as if I was going to buy.Hello, Please go ahead if you need our expertise. Regards, Ali Link to comment Share on other sites More sharing options...
ammarshrf Posted August 1, 2019 Share Posted August 1, 2019 Hello, Please go ahead if you need our expertise. Regards, AliPlease go aheadNo thanks. I was just checking your fees to help you with this post… SMH 😑 2 Link to comment Share on other sites More sharing options...
cadet_ali Posted August 1, 2019 Author Share Posted August 1, 2019 Please go aheadNo thanks. I was just checking your fees to help you with this post… SMH 😑I was just checking your fees to help you with this postHaha… Thanks man for your time and helping me practically 🙂 1 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted August 1, 2019 Share Posted August 1, 2019 44.73aud= 35$probably a typo but just to be clearer it is 44.73aud=~ $30 🙂 20 characters 2 Link to comment Share on other sites More sharing options...
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