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Bad gig video audio (what's the fix?)


jessecarroll
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Hey all,

I’ve updates my gig video a little while ago and it looks and sounds great before I upload it but as soon as it goes live on the site the audio is horrible and I’m a voice over artist.

I’ve tried everything I could think of, anyone have a fix for this.

My gig was fine before but even when I upload my old gig the quality, only on the site, is now poor as well.

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Hi! I don’t have a workaround, but thought I would share that what pron6ably causes this is how Fiverr compresses video.

If so, it is a similar issue to why Netflix videos tend to have low volume.

It’s frustrating that something Fiverr does wrong can reflect our image.

Thank you!

Does anyone have a walk around for this?

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Thanks for bringing this up! Aside from Gig Video audio issues, I’ve noticed that the Live Portfolio audio samples have been affected too. I’m also a VO seller and when I went back and reviewed my Live Portfolio, I can hear a clear difference between recent samples and those from a few weeks ago. My recording process and deliverables have not changed, but the clarity is noticeable different (at least to me).

I agree with @humanissocial that this misrepresentation of my services is frustrating. Regardless if potential buyers can hear the difference or not, it’s just not an accurate representation of what they can expect to receive.

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  • 2 weeks later...

I see there is still no fix as I’m having the exact same issue. Had updated one of my gig videos and it sounds compressed and horrible. I had a video on a different gig a few months ago and it sounded bounds better at least to me. One good thing at least was that my friend checked it out and he thought it sounded good but it’s still frustrating.

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It’s the same for me… I updated my audio samples two days ago, two of the samples I had already used as portfolio samples here on Fiverr and they played back just fine before. Now they all sound horrible loosing all the high end and sounding boxy. I’ve contact the Fiverr support, but they are slow and does’nt seem to help very much. We should all send this and let Fiverr now that this is going around.

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  • 4 weeks later...

They are compressing the jeez out of it.
I created a new gig and tried multiple compressed formats with very little audio or picture loss. And yes it still stinks. My gig from a year ago sounds fine compressed with the same ratio at a 46.5mb file. It sounds worse than XM radio once uploaded. With it being a cloud based network I can’t fathom why they are doing this. They need to fix it.
“Make your gig video look stunning” Fiverr says. They need to add in small print -" We may however compress your video that you have worked hard on like a squeezed lemon 🍋"

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I’ve contacted CS twice and they told me both times that nothing was wrong and it must be my audio… which it is clearly not, considering the sound is completely different after it uploads, like going from FM to AM radio. SOOOOOOOOOO frustrating. My sales have take a massive hit. If everyone here is experiencing the same audio issue I encourage you all to contact CS on a weekly basis until the issue is resolved. If everyone complains about it they’ll have to look into it and fix it.

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  • 3 weeks later...

Started a POLL for this -

pollHi Fiverr’s (This Poll is 100% anonymous ) Poor Audio / Video quality in any streamed gig portfolio or examples… This POLL not just directed at voice overs and sellers that produce audio. As this seems to effect anyone creating a gig, delivering , and portfolio samples. This is a recent phenomenon that sellers noticed around June /July of this year. If you have uploaded an audio sample or video recently you may have noticed a drastic drop in the quality of the video, audio especia…
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  • 2 years later...

Same issue here.

I wanted to upload a new gig video and noticed that my old one has terrible and distorted sound quality (Which wasn't the case before). I messaged customer support and they told me "Try uploading it again."

So I just replaced the old video with my new one. Same issue.

I wrote customer support once again and they told me to reupload it once more and name the file differently.

So I did that. Same outcome.

They wanted me to send them the video and told me everything seems to be fine with the video on their end but that it would be "your end possibilities" and that it's not Fiverr causing the issue. Told me to clear my cache and cookies aswell.

So I did the following:

Uploaded it multiple times: Same result.

Made a copy of the file: Same result.

Made a new video: Same result.

Cleared cache and cookies: Same result.

Used a different browser: Same result.

Used a different computer: Same result.

 

Since then I already had 2 tickets regarding the problem. Both were marked as "solved".

I started a new ticket, stating everything that I did and that it still won't work.

The customer merged the third ticket with the second one and marked it as solved.

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