ammarshrf Posted July 22, 2019 Share Posted July 22, 2019 Hey,I have been receiving messages from new clients, and whenever I click on their thread, I get an error message, and if I typed anything it does not get through,I have tried different browsers, I have tried the app… Nothing…Does anyone else have this same issue? What are your suggestions?Having this issue (ATM) with the 2 new messages… I can text others though. 1 Link to comment Share on other sites More sharing options...
lloydsolutions Posted July 22, 2019 Share Posted July 22, 2019 Same here, i couldn’t send my revision artwork and it is already pass 24 hours. Help!! 2 Link to comment Share on other sites More sharing options...
fawwazsamli Posted July 22, 2019 Share Posted July 22, 2019 Me too, i had a same problem. Thank God i’m not the only one. 1 Link to comment Share on other sites More sharing options...
ammarshrf Posted July 22, 2019 Author Share Posted July 22, 2019 Same here, i couldn’t send my revision artwork and it is already pass 24 hours. Help!! Oooops, did not realize there was a thread already. Thank you for pointing that out!Tried to look it up, but maybe I used the wrong keywords to search the forum… My bad! 1 Link to comment Share on other sites More sharing options...
jhakz1234 Posted July 22, 2019 Share Posted July 22, 2019 I am also facing same issue… 1 Link to comment Share on other sites More sharing options...
amenashopia Posted July 22, 2019 Share Posted July 22, 2019 I also face this problem. Link to comment Share on other sites More sharing options...
stevemossphd Posted July 22, 2019 Share Posted July 22, 2019 Same issue here. I was having a bit of a panic about it, but it seems to be a broader issue. I’ve raised a ticket, and will report if I hear back. 3 Link to comment Share on other sites More sharing options...
jhakz1234 Posted July 22, 2019 Share Posted July 22, 2019 They are working on it . Hope it will be fixed soon… 2 Link to comment Share on other sites More sharing options...
norvel42 Posted July 22, 2019 Share Posted July 22, 2019 Same issue here and I have to deliver an order, it is really frustrating! 1 Link to comment Share on other sites More sharing options...
donnyvoice Posted July 22, 2019 Share Posted July 22, 2019 Glad I checked the Forums before submitting a Support request. Same issue here as well. 🙂 I’m sure it will be resolved soon. 1 Link to comment Share on other sites More sharing options...
j6nyc6 Posted July 22, 2019 Share Posted July 22, 2019 Has anyone tried deleting their cache? Have no idea if it would work but it’s worth a try. 1 Link to comment Share on other sites More sharing options...
vickiespencer Posted July 22, 2019 Share Posted July 22, 2019 Has anyone tried deleting their cache? Have no idea if it would work but it’s worth a try.That did not help me! 2 Link to comment Share on other sites More sharing options...
madbeanshooper Posted July 22, 2019 Share Posted July 22, 2019 Has anyone tried deleting their cache? Have no idea if it would work but it’s worth a try.I even reinstalled browser, still no luck, thank god i’m not the only one having this issue 1 Link to comment Share on other sites More sharing options...
j6nyc6 Posted July 22, 2019 Share Posted July 22, 2019 That did not help me!I am sorry!Hang tight, Fiverr’s wonderful customer service team is on the job. Link to comment Share on other sites More sharing options...
ammarshrf Posted July 22, 2019 Author Share Posted July 22, 2019 I am sorry!Hang tight, Fiverr’s wonderful customer service team is on the job.The issue is, the more we receive messages from new clients, the more our response rate will drop… 3 Link to comment Share on other sites More sharing options...
uk1000 Posted July 22, 2019 Share Posted July 22, 2019 The issue is, the more we receive messages from new clients, the more our response rate will drop…Maybe Fiver could run a fix since they know it was a system problem, eg. to make it ignore any messages with this problem when calculating the response rate, maybe based on the date/time of the messages. 2 Link to comment Share on other sites More sharing options...
vincentmsc Posted July 22, 2019 Share Posted July 22, 2019 Screenshot_242.png796×349 18.2 KBThey are working on it . Hope it will be fixed soon…The exact message I got from the same person 1 Link to comment Share on other sites More sharing options...
graphixunlimite Posted July 22, 2019 Share Posted July 22, 2019 I’ve contacted the support team and waiting for their reply. 1 Link to comment Share on other sites More sharing options...
vincentmsc Posted July 22, 2019 Share Posted July 22, 2019 Same issue here. I was having a bit of a panic about it, but it seems to be a broader issue. I’ve raised a ticket, and will report if I hear back.Hi Steve! I’m also having the same issue. By the way, I’m a fan of your work 😀 1 Link to comment Share on other sites More sharing options...
stevemossphd Posted July 22, 2019 Share Posted July 22, 2019 Thanks for the kind words vincentmsc. As I’m sure we’re all aware at this point, this is a known issue, which should be resolved in the near future 2 Link to comment Share on other sites More sharing options...
mr_roon Posted July 22, 2019 Share Posted July 22, 2019 any idea on how long will it take to fix. 2 Link to comment Share on other sites More sharing options...
ammarshrf Posted July 22, 2019 Author Share Posted July 22, 2019 any idea on how long will it take to fix.Nope, sorry. But usually fiverr team is very fast at maintaining the site and other bugs. This is the longest they have spent fixing an issue (at least, as I remember). Link to comment Share on other sites More sharing options...
irfanpro Posted July 22, 2019 Share Posted July 22, 2019 i’m facing the same issue but the issue started only an hr agoany idea why this is happening? Link to comment Share on other sites More sharing options...
ammarshrf Posted July 22, 2019 Author Share Posted July 22, 2019 i’m facing the same issue but the issue started only an hr agoany idea why this is happening?No idea, sorry. But it will get fixed eventually. Let’s just hope it gets fixed so soon, because our response rate matters 🙂 1 Link to comment Share on other sites More sharing options...
irfanpro Posted July 22, 2019 Share Posted July 22, 2019 yes and there are many potential buyers waiting for our response 1 Link to comment Share on other sites More sharing options...
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