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TRS / Fiverr Pro Outsourcing and the Potential for Buyer Backlash


cyaxrex

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I think there is a famous Pro seller here who says in his gig that his logos are done by someone in his studio, it was a while ago that I saw it but as I recall he is up front about that. That isn’t really outsourcing nor is it deceptive. But sellers could say something like that in their gigs if they outsource.

I would like to see a Pro seller’s gig where you see the actual buyer review that indicates they outsource.

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Believe it or not, yes the print company does outsource design if the in house staff is unable to accomplish the required design. The print company will own the rights to the design in perpetuity so there is no issue there. I used to work for one.

I agree that Fiverr is a different animal and because of this, it could really water down the idea of dealing with a Pro.

Again, I was just trying to share a broader picture than just inside Fiverr. I agree with your concerns as I am a new seller.

Believe it or not, yes the print company does outsource design if the in house staff is unable to accomplish the required design.

I’m not arguing against the fact. I used to work with a print shop regularly. I’m saying that is would be very rare for a reputable print shop (or a similar company) to work with a budget freelancer on a platform like Fiverr.

They may use Fiverr to hire a Pro, but this is because Pros are supposedly vetted.

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I don’t outsource help for the work I do as a TRS. I have had to raise prices and pause old gigs because I can only take so many orders.

If I outsourced and delivered more orders, in a way that maintained my ratings, Fiverr would probably favor the higher sales.

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I see a pro seller with a 4.0 rating on his logo gig, has one cancelled failed to deliver review. He charges $1270.

I haven’t thought about it…Can prosellers loose the prosellerness by having low stats?

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I see a pro seller with a 4.0 rating on his logo gig, has one cancelled failed to deliver review. He charges $1270.

I haven’t thought about it…Can prosellers loose the prosellerness by having low stats?

I don’t think so but not sure. I wonder if he charged that much on the one he didn’t deliver on time. I would make sure I got it delivered on time for that much.

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Guest humanissocial

Fiverr doesn’t hesitate to give a refund when one is necessary.

I do notice Pro sellers with bad reviews but who knows what the story was behind them.

I don’t know how that can be policed unless fiverr checks every single thing any Pro seller does somehow. They won’t do that. How do you check every delivery and compare it to what they bought? And how do you even know a buyer objects? Do you tell him “Sorry to tell you this bad news but what you got and loved so much was outsourced.” Are you going to send letters like that to buyers?

No, but if there is proof of outsourcing (conversation), this can be sent in a report against a seller. It may not prevent these sellers from getting Pro status, but with reporting they could at least be taken down.

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Guest humanissocial

First know that I am a newbie on Fiverr, but I have a lot of experience in the business world. I am not saying any of your concerns or comments are not valid or correct. My point is, outsourcing happens all over. And the customer never knows.

Promotional items. 90% plus are outsourced. Chances are the client will never know, UNLESS there is a problem. And that happens often.

Printing services from a local vendor. Often times a customers needs don’t fit perfectly with the vendor and they will outsource, sometimes well over state lines. Why is that important? They are not only relying on the outsourced vendor to do the job correctly, they also need to rely on timely shipping.

Advertising agencies. These folks are notorious for outsourcing problems, mainly hitting time frames and sticking to the agreed scope of the job.

Automotive mechanic. They can’t do everything a car needs and often will not let the client know that another shop did repair work on their vehicle. Kind of important to know if you have items in your vehicle you wouldn’t want a stranger to have access to.

You get the idea. I understand we are not talking apples to apples, but thought I would give you a different perspective.

No one is opposed to outsourcing and we understand its importance in business. The problem is that in the case of Fiverr Pro, it is deception and undermines the reasons why Fiverr Pro exists and why people use it.

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Outsourcing is acceptable because the seller will revise work that hasn’t been done properly.

Think of a creative director. The creative director tells the copywriter to write a TV commercial, the copywriter does his duty, then the creative director either accepts the work as is or demands revisions. The creative director seeks the most perfect work possible because he puts his reputation on the line when he presents that work to the client.

I for one don’t outsource my work because I’m not charging enough, and I hate waiting for other people to get done. I also enjoy doing my work so the idea of outsourcing it makes no sense to me.

However, I wonder if I’m wrong? There are times I have gotten orders from topics I didn’t like. Wouldn’t I have been better off out outsourcing those orders? Wouldn’t that have resulted in better reviews and happier clients?

In the end, each of us does work as we see fit. As long as you don’t violate TOS, I don’t think Fiverr cares if you hire other sellers to do your work. That’s more money for Fiverr, so why would they oppose it?

Outsourcing to non-Pro sellers means more business for everyone. If a Pro seller wanted to hire me, I’d be honored.

Besides, when you pay $100, you’re paying for the reputation of the seller, reviews, the quality, portfolio, etc. It’s none of your business how the sauce is made.

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Outsourcing is acceptable because the seller will revise work that hasn’t been done properly.

Think of a creative director. The creative director tells the copywriter to write a TV commercial, the copywriter does his duty, then the creative director either accepts the work as is or demands revisions. The creative director seeks the most perfect work possible because he puts his reputation on the line when he presents that work to the client.

I for one don’t outsource my work because I’m not charging enough, and I hate waiting for other people to get done. I also enjoy doing my work so the idea of outsourcing it makes no sense to me.

However, I wonder if I’m wrong? There are times I have gotten orders from topics I didn’t like. Wouldn’t I have been better off out outsourcing those orders? Wouldn’t that have resulted in better reviews and happier clients?

In the end, each of us does work as we see fit. As long as you don’t violate TOS, I don’t think Fiverr cares if you hire other sellers to do your work. That’s more money for Fiverr, so why would they oppose it?

Outsourcing to non-Pro sellers means more business for everyone. If a Pro seller wanted to hire me, I’d be honored.

Besides, when you pay $100, you’re paying for the reputation of the seller, reviews, the quality, portfolio, etc. It’s none of your business how the sauce is made.

It’s deceptive on Fiverr Pro and a breach of confidentiality. That isn’t okay. No justifying it.

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Outsourcing is acceptable because the seller will revise work that hasn’t been done properly.

Think of a creative director. The creative director tells the copywriter to write a TV commercial, the copywriter does his duty, then the creative director either accepts the work as is or demands revisions. The creative director seeks the most perfect work possible because he puts his reputation on the line when he presents that work to the client.

I for one don’t outsource my work because I’m not charging enough, and I hate waiting for other people to get done. I also enjoy doing my work so the idea of outsourcing it makes no sense to me.

However, I wonder if I’m wrong? There are times I have gotten orders from topics I didn’t like. Wouldn’t I have been better off out outsourcing those orders? Wouldn’t that have resulted in better reviews and happier clients?

In the end, each of us does work as we see fit. As long as you don’t violate TOS, I don’t think Fiverr cares if you hire other sellers to do your work. That’s more money for Fiverr, so why would they oppose it?

Outsourcing to non-Pro sellers means more business for everyone. If a Pro seller wanted to hire me, I’d be honored.

Besides, when you pay $100, you’re paying for the reputation of the seller, reviews, the quality, portfolio, etc. It’s none of your business how the sauce is made.

In the end, each of us does work as we see fit. As long as you don’t violate TOS, I don’t think Fiverr cares if you hire other sellers to do your work. That’s more money for Fiverr, so why would they oppose it?

Like has been said, it can be a trust issue. How does the Fiver Pro seller know exactly how each of the people they are outsourcing to are creating their work, where they are getting assets from (eg. just copying images found on the web?). What if there is a confidential project or it’s checking of an unpublished work and the seller outsources checking of it to 10 or more different unverified sellers? How do we know they’re not going to publish it or something? Or if they’re creating articles how does the Fiverr Pro know exactly how the articles are being created (could they be being copied/encoded)?

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Guest humanissocial

In the end, each of us does work as we see fit. As long as you don’t violate TOS, I don’t think Fiverr cares if you hire other sellers to do your work. That’s more money for Fiverr, so why would they oppose it?

Like has been said, it can be a trust issue. How does the Fiver Pro seller know exactly how each of the people they are outsourcing to are creating their work, where they are getting assets from (eg. just copying images found on the web?). What if there is a confidential project or it’s checking of an unpublished work and the seller outsources checking of it to 10 or more different unverified sellers? How do we know they’re not going to publish it or something? Or if they’re creating articles how does the Fiverr Pro know exactly how the articles are being created (could they be being copied/encoded)?

Thank you. You don’t.

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It’s deceptive on Fiverr Pro and a breach of confidentiality. That isn’t okay. No justifying it.

It’s deceptive on Fiverr Pro and a breach of confidentiality. That isn’t okay. No justifying it.

I completely agree. No justification for it.

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I don’t know how that can be policed

It could be policed very easily. If you are a TRS or Pro seller, you would be only allowed a selling account. It would, therefore, be impossible to make purchases with your Fiverr credit like it is already impossible to use Fiverr credit / the normal Fiverr payment gateway to pay for Learn courses. The only way to get around this would be to open a 2nd account which is against TOS. This would hopefully make outsourcing too risky.

Of course, that can be seen as trying to kill a fly with a hand grenade. There are, after all, credible reasons to outsource certain parts of certain orders.

The thing is, there is a very big difference between a regular seller outsourcing something like the VO component of a video, and some sellers outsourcing complete projects on a daily basis as part of how they do business.

Usually when I come across a Pro or TRS seller outsourcing, they aren’t offering something like a video and outsourcing the VO component. They list something like a graphic design gig, then (as seems to be the case) outsource entire orders to other sellers. In most cases, they also seem to outsource to the lowest priced sellers possible.

Of course, even if you ban TRS and Pro sellers from buying on Fiverr, they could outsource to other sites. However, (for the most part) there isn’t another site like Fiverr where you can hope to buy anything credible for $5 - $10.

This is really a bit of a hand grenade for the reason you mentioned, also for another one, I don’t know about others, but most gigs I bought were “for private fun”, like an illustration and a video as gifts. Only 3 or so gigs were “for business use” (no outsourcing but a logo and videos for my own use). I also might be buying gigs for another venture of mine which has nothing whatsoever to do with my seller gigs on Fiverr.

If some levels of sellers were generally cut off from buying gigs, Fiverr would lose them as buyers altogether, with the assorted revenue (however much that is).

If it really brought a big advantage for Fiverr concerning “bad outsourcing practices”, okay, I could live with buying my gigs on other platforms, I guess, only that makes me think that the “bad outsourcers” simply would go outsource on other platforms (as the ones who are a bit smarter probably do anyway).

Or do you think they only outsource on Fiverr because they can use their revenue then or because they don’t know cheaper/as cheap platforms?

It can’t be the waived buyer fee when outsourcing on Fiverr when buying with revenue, as that’s been already changed a while back.

This again, while it could simply be the becoming aware of an additional income stream, of course probably was inspired by an idea to keep the outsourcers on the cheaper levels from outsourcing on Fiverr (which may have worked for a while, until they noticed that now they are paying the additional $2 buyer fee for each $5 gig they outsource and corrected their own prices upwards to make up for that ;)).

In short, I’m more for the “category approach”, I can’t see what good it would do if, as a seller in “writing & translation”, I couldn’t buy a gig from a singer-songwriter from the “music & audio” category if I’d like a birthday song for a friend, for instance.

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I see a pro seller with a 4.0 rating on his logo gig, has one cancelled failed to deliver review. He charges $1270.

I haven’t thought about it…Can prosellers loose the prosellerness by having low stats?

Good question, and according to the ToS, the answer is yes.

  • Pro Sellers eligibility is constantly evaluated by Fiverr to ensure that the quality standards and expectations of the Pro Seller selection is kept. Fiverr retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
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I doubt if fiverr wants its staff to spend time trying to figure out and prove is someone is outsourcing.

Maybe a Fiverr AI could help determine that, which staff might decide to check if the AI thought it was likely that they were (based on a score it gave for how likely they were).

eg. by checking which of the Pro seller’s gigs are purchased and which gigs the Pro seller then purchases, and how long after. Maybe it could also take into account the files being attached/text of messages.

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Guest humanissocial

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I am not sure why you are disputing me because I was saying exactly what you said in this response: if a buyer has proof of deception, they should report it and that is the only way these things would be controlled.

I was not at all saying that sellers should do this reporting.

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In the end, each of us does work as we see fit. As long as you don’t violate TOS, I don’t think Fiverr cares if you hire other sellers to do your work. That’s more money for Fiverr, so why would they oppose it?

Like has been said, it can be a trust issue. How does the Fiver Pro seller know exactly how each of the people they are outsourcing to are creating their work, where they are getting assets from (eg. just copying images found on the web?). What if there is a confidential project or it’s checking of an unpublished work and the seller outsources checking of it to 10 or more different unverified sellers? How do we know they’re not going to publish it or something? Or if they’re creating articles how does the Fiverr Pro know exactly how the articles are being created (could they be being copied/encoded)?

Like has been said, it can be a trust issue. How does the Fiver Pro seller know exactly how each of the people they are outsourcing to are creating their work, where they are getting assets from (eg. just copying images found on the web?).

There are ways to check if the images are plagiarized or original. Whether you hire on Fiverr or Main Street, it’s up to you to do your due diligence.

What if there is a confidential project or it’s checking of an unpublished work and the seller outsources checking of it to 10 or more different unverified sellers?

If the project was 100% confidential, I wouldn’t hire on Fiverr. Or I would hire without telling them the name of the company. Some of my Facebook clients don’t share their websites with me, they just give me instruction like: “Make an ad about making money online.” I would rather see their websites, but some people are paranoid.

Or if they’re creating articles how does the Fiverr Pro know exactly how the articles are being created (could they be being copied/encoded)?

Again, there are tools on the internet that check for plagiarism.

I wish people would focus on their own gigs and stop trashing those who are doing great. I get that Top Rated Sellers and Pro’s are like the First Class section of an airplane, we all want to sit there, but there’s not enough room nor can we afford it.

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