My Fiverr account disabled permanently, but i don't do any bad thing

[serdarsahin]

Our system has identified purchasing activity from this account that is outside of the norm.

They should explain better to people (buyers and sellers alike) that there is a “preferable” way to handle bulk orders. Yes, it’d make a better sense as a single custom offer BUT it’s not against the rules to create separate orders if the buyer doesn’t mind.

I have a legitimate buyer who runs a small theatre and usually orders one poster every few months. Last year, he had a busy autumn season and needed 4 to be done asap.

I caught him in the middle of submitting requirements for the second order out of four, explained that the custom offers exist for a reason and asked to please contact me before making bulk purchases. He apologizes, I finished the first 2 orders and then we proceeded with 3rd and 4th together as a custom offer.

But what if I didn’t catch him and he went through with all 4 orders with minutes between them? Geez.

I hope it gets sorted out, OP. Good luck.

Thanks for your time Lena,

i think we shouldn’t have fears while we are generating money for ourselves and them.

Thanks for your good wishes too but, i shared this in here just because of showing all of you.

You should read ToS regularly, the thing that you do won’t harm you today, but it could after next week or year.

They probably even reject my new account request.

[sunbalmunir]

no usually i sell digital puppets for Adobe Character Animator and 2d Animations

never sell a dream or doing any fraud.

😕 $300 was in that account and $600 was on the way.

Fiverr will clear the funds in next 90 days.

[serdarsahin]

Fiverr will clear the funds in next 90 days.

yes in that moments i didn’t know that.

I complained about balance with the hype of my shock.

when pass that shock phase i realize i lost more than thousands of dollars worthy contacts, clients.

Who cares $300 ?

instead of 4.5 year effort.

[sunbalmunir]

yes in that moments i didn’t know that.

I complained about balance with the hype of my shock.

when pass that shock phase i realize i lost more than thousands of dollars worthy contacts, clients.

Who cares $300 ?

instead of 4.5 year effort.

I am really sorry for your loss. All I know is that they dont reactive a permanent disabled account. You can ask for it but i guess they take action after proper research. VERY SAD

[catwriter]

i received this mail from CS

Jodi (Fiverr Customer Support)

Jul 1, 9:43 PM EDT

Hi Serdar,

Our system has identified purchasing activity from this account that is outside of the norm. Any purchases made to enhance seller’s ratings or to abuse the Fiverr platform typically results in a permanent suspension of the account.

Our Trust & Safety team has reviewed your account and permanently disabled it. Please refer to this link outlining our Terms of Service.

If you have funds available in your Fiverr account, please contact us 90 days after the date on which you received notification that your account was disabled, and we will gladly assist you.

Jodi | Fiverr Customer Support

Please review our Fiverr Online Safety Tips.

Try FREE Time Tracking and Task Management from AND CO.

And i replied it with this;

Hello again,

my account deleted 2 days ago.

I didn’t that wrong on purpose, i’m ready to explain everything to you.

But i always faced with talking bots or worst case, some your stuff acts like bots.

I know i couldn’t mess with fiverr and that’s not what i want.

( :

We earned quite good amount of money and made a lot of client happy. I was too busy with working for my clients and didn’t spare a time for checking ToS. That’s my main fault and problem, even in my school years. Like that great fellas in the history.

I spent 4 and a half year in here and saw a lot of changes here.

3 week ago i got my first warning because i requested removing a unfair review about an order from one of my clients . I did same thing in my first year in here and in that time it was worked.

But i got my lesson about it and i won’t ask that from anyone anymore.

3 Months ago i created a gig video with news theme (i was introduce my 2019 digital puppet creation in it) in 2 weeks and sell a lot of puppets. My first client ordered 12 puppets for his news channel related animation shorts on that gig’s first day. I sent him 12 custom offer for 12 puppet. Each time i sent 4 custom offer for 4 puppets.

He was too busy for completing delivered orders (he asked some minor tweaks and i made them in like 1 hour and re deliver them) for 3 days, that cause a level loss to me and i lost my level 1 badge 😃

I kindly complain to him about the topic and i wanted extra precision about timing for our future orders. He understood me. When i delivered his puppets, he always gave tip. Actually as an artist, getting tip from clients felts kind of awkward. I expected more different role on his project but it’s okay. I need money but i’m not here for just money.

I sell a premium Adobe Character Animator puppet (has +100 Photoshop layers) for $75. Usually my clients who bought this service, using my puppets for their short animations.

3 month ago Adobe released new version of Character Animator, which allows to triggered animations by Twitch donations. This created a new market. I prepared a collage video contained from Adobe’s introduction video of Adobe Character Animator’s. Unfortunately that video couldn’t passed the Fiverr team ( : It was in my paused gigs till my last day in fiverr.

If you are a professional, you should spend at least 2 week for preparing your gig. While i’m prepare my new gig in proper way, i’m also continued to worked on my clients projects. I even sent messages to my biggest opponent and tell him about this new opportunity and encouraged him to upgrade his own gig too.

The next day of that messaging session, my first Twitch streamer client came up and asked me more detailed puppet for his new Twitch channel. When i studied on his detailed description about his project and the abilities of the puppet that he needs i offered him $300 for his puppet. (it has +400 layers in it) We agreed on the conditions and i started work on his project.

I decided to activate my out of office mode next day. When i woke up, i saw a message from another Twitch Streamer, that he wanted high detailed level puppet for his Twich channel. He explained me the detail level that he needs for his puppet. I prepared an detailed offer for his project with my hand writing and send him. He approved it.

I had 2 Twitch Streamer client without a required gig. My first Twitch streamer client’s friend liked my puppet and he tells to his friend that he wanted to order a puppet for himself. I had 3 Twitch Streamer client in 3 days.

Because of i didn’t find the time for prepairing new “Advanced Adobe Character Animator Puppet” gig for my profile in the past, i asked from him to could we split the order as 4 x $75 payment. Because the final order is different than my regular services in my gig. Creating his puppet took my 16 days. While working on his project, i actived my out of office mode but for the first time it’s because of that i’m over-booked.

I didn’t find time for preparing new “Advanced Adobe Character Animator Puppet” gig for my profile. My 2nd Twitch Streamer client ordered a puppet that he can use it for several years. It has more than 700 layers, it could speak in; normal, happy, sad, angry, feared mood with full facial expressions (it has different eyebrow, eye, mouth “sets” for each mood) and tons of other futures.

I asked same splitting for his order too and he accepted it.

(7 x $75) + (1 x $50) = $575

I take work volume as a measurement for pricing;

if i charge $75 for my +100 layer puppets,

i could send 8 regular gig for more than 7 times detailed puppet.

But your system’s low learning AI thought that i’m trying to manipulate your system. I tried to explain that to your CS team, it looks like they are too busy for doing their job properly. Replys of my mails was template messages.

After that long story, will you at least allow me to doing my job in your way with new account, fiverr?

Regards,

Serdar

Thanks for your support and precious times that you spent on this topic Sellers ( :

I wrote 5000 letter story in English and it’s not my crib language.

Because i care my business, i care my career.

I hope they will let me open a new account.

Best Regards, Maximum Love & Respect Fellas…

till next time

I’m not sure that any overworked CS representative will have the time to read a message of that length. They’re more likely to skim through it.

Also

But i always faced with talking bots or worst case, some your stuff acts like bots.

this is rude. It’s a bad idea to be rude to the only people who can help you.

I was too busy with working for my clients and didn’t spare a time for checking ToS. That’s my main fault and problem, even in my school years. Like that great fellas in the history.

Now you’re trying to use " I didn’t read the ToS" excuse. You’ve been here for 4 and half years but couldn’t read the ToS? If you get caught after robbing a bank, you’ll get arrested, and “I didn’t read the law” isn’t going to help you.

But your system’s low learning AI thought that i’m trying to manipulate your system. I tried to explain that to your CS team, it looks like they are too busy for doing their job properly.

Again, this was rude.

After that long story, will you at least allow me to doing my job in your way with new account, fiverr?

I doubt that the CS representative got this far (and if they did, they’ve also seen that you’ve been rude to them, more than once).

I’m sorry that this happened to you, but being rude can only reduce your chances of being permitted to open a new account.

[serdarsahin]

Hi there Serdar,

Vlad here, let me assist you with this.

Thank you for your elaborate message, I read it and checked with our Editorial Team. I am really sad about this but they reconfirmed that we cannot reactivate your account due to multiple TOS violations. I understand that this is bad news for you but Fiverr is very strict concerning Terms of Service because we want to protect a fair and competitive market here.

Wish you all the best,

Vlad | Fiverr Customer Support

[uk1000]

i received this mail from CS

Jodi (Fiverr Customer Support)

Jul 1, 9:43 PM EDT

Hi Serdar,

Our system has identified purchasing activity from this account that is outside of the norm. Any purchases made to enhance seller’s ratings or to abuse the Fiverr platform typically results in a permanent suspension of the account.

Our Trust & Safety team has reviewed your account and permanently disabled it. Please refer to this link outlining our Terms of Service.

If you have funds available in your Fiverr account, please contact us 90 days after the date on which you received notification that your account was disabled, and we will gladly assist you.

Jodi | Fiverr Customer Support

Please review our Fiverr Online Safety Tips.

Try FREE Time Tracking and Task Management from AND CO.

And i replied it with this;

Hello again,

my account deleted 2 days ago.

I didn’t that wrong on purpose, i’m ready to explain everything to you.

But i always faced with talking bots or worst case, some your stuff acts like bots.

I know i couldn’t mess with fiverr and that’s not what i want.

( :

We earned quite good amount of money and made a lot of client happy. I was too busy with working for my clients and didn’t spare a time for checking ToS. That’s my main fault and problem, even in my school years. Like that great fellas in the history.

I spent 4 and a half year in here and saw a lot of changes here.

3 week ago i got my first warning because i requested removing a unfair review about an order from one of my clients . I did same thing in my first year in here and in that time it was worked.

But i got my lesson about it and i won’t ask that from anyone anymore.

3 Months ago i created a gig video with news theme (i was introduce my 2019 digital puppet creation in it) in 2 weeks and sell a lot of puppets. My first client ordered 12 puppets for his news channel related animation shorts on that gig’s first day. I sent him 12 custom offer for 12 puppet. Each time i sent 4 custom offer for 4 puppets.

He was too busy for completing delivered orders (he asked some minor tweaks and i made them in like 1 hour and re deliver them) for 3 days, that cause a level loss to me and i lost my level 1 badge 😃

I kindly complain to him about the topic and i wanted extra precision about timing for our future orders. He understood me. When i delivered his puppets, he always gave tip. Actually as an artist, getting tip from clients felts kind of awkward. I expected more different role on his project but it’s okay. I need money but i’m not here for just money.

I sell a premium Adobe Character Animator puppet (has +100 Photoshop layers) for $75. Usually my clients who bought this service, using my puppets for their short animations.

3 month ago Adobe released new version of Character Animator, which allows to triggered animations by Twitch donations. This created a new market. I prepared a collage video contained from Adobe’s introduction video of Adobe Character Animator’s. Unfortunately that video couldn’t passed the Fiverr team ( : It was in my paused gigs till my last day in fiverr.

If you are a professional, you should spend at least 2 week for preparing your gig. While i’m prepare my new gig in proper way, i’m also continued to worked on my clients projects. I even sent messages to my biggest opponent and tell him about this new opportunity and encouraged him to upgrade his own gig too.

The next day of that messaging session, my first Twitch streamer client came up and asked me more detailed puppet for his new Twitch channel. When i studied on his detailed description about his project and the abilities of the puppet that he needs i offered him $300 for his puppet. (it has +400 layers in it) We agreed on the conditions and i started work on his project.

I decided to activate my out of office mode next day. When i woke up, i saw a message from another Twitch Streamer, that he wanted high detailed level puppet for his Twich channel. He explained me the detail level that he needs for his puppet. I prepared an detailed offer for his project with my hand writing and send him. He approved it.

I had 2 Twitch Streamer client without a required gig. My first Twitch streamer client’s friend liked my puppet and he tells to his friend that he wanted to order a puppet for himself. I had 3 Twitch Streamer client in 3 days.

Because of i didn’t find the time for prepairing new “Advanced Adobe Character Animator Puppet” gig for my profile in the past, i asked from him to could we split the order as 4 x $75 payment. Because the final order is different than my regular services in my gig. Creating his puppet took my 16 days. While working on his project, i actived my out of office mode but for the first time it’s because of that i’m over-booked.

I didn’t find time for preparing new “Advanced Adobe Character Animator Puppet” gig for my profile. My 2nd Twitch Streamer client ordered a puppet that he can use it for several years. It has more than 700 layers, it could speak in; normal, happy, sad, angry, feared mood with full facial expressions (it has different eyebrow, eye, mouth “sets” for each mood) and tons of other futures.

I asked same splitting for his order too and he accepted it.

(7 x $75) + (1 x $50) = $575

I take work volume as a measurement for pricing;

if i charge $75 for my +100 layer puppets,

i could send 8 regular gig for more than 7 times detailed puppet.

But your system’s low learning AI thought that i’m trying to manipulate your system. I tried to explain that to your CS team, it looks like they are too busy for doing their job properly. Replys of my mails was template messages.

After that long story, will you at least allow me to doing my job in your way with new account, fiverr?

Regards,

Serdar

Thanks for your support and precious times that you spent on this topic Sellers ( :

I wrote 5000 letter story in English and it’s not my crib language.

Because i care my business, i care my career.

I hope they will let me open a new account.

Best Regards, Maximum Love & Respect Fellas…

till next time

They said:

Our system has identified purchasing activity from this account that is outside of the norm. Any purchases made to enhance seller’s ratings or to abuse the Fiverr platform typically results in a permanent suspension of the account.

Does that mean they think it’s not how you split the orders but it was related to the payments you made on Fiverr. ie. did you and another seller order from each other multiple times in a row and add reviews for each other multiple times in a row (if so maybe Fiverr thought that might be review manipulation instead of normal orders)?

[hanshuber16]

They said:

Our system has identified purchasing activity from this account that is outside of the norm. Any purchases made to enhance seller’s ratings or to abuse the Fiverr platform typically results in a permanent suspension of the account.

Does that mean they think it’s not how you split the orders but it was related to the payments you made on Fiverr. ie. did you and another seller order from each other multiple times in a row and add reviews for each other multiple times in a row (if so maybe Fiverr thought that might be review manipulation instead of normal orders)?

Does that mean they think it’s not how you split the orders

I agree. I honestly don’t think it has ANYTHING to do with the OP’s last order (splitting orders, buyer placing multiple orders, etc) before their account got disabled. It probably has something to do with a previous order of his. :thinking:

I also don’t know why the OP was being so rude to CS. How can he then expect them to give his account back to him? :rofl: I also have no idea what he meant by:

i always faced with talking bots

Talking bots? What? :thinking:

[insects44]

“we want to protect a fair and competitive market here.”

Yeah Yeah whatever 😃

i expected this i opened this thread just wanted to share with you sellers.

i can sell my services on other platforms easily.

Before fiverr i did quite unique things, and i can go on without it.

I never earn my life with one job on one platform ( :

fiverr could survive for centuries, like evil companies.

but they were started quite friendship in all aspects.

Right now they are assisting you with their mechanisms fault ^^,

I can accept my fault, it’s not an excuse. It’s being mature, quite elegant thing.

Did they? No 😃

Ok, ok, I agree. He may have done a mistake at some point, like everyone else. But why would Fiverr kick him out like that cause of it’s AI system error? He had funds! And they said will allow him to return in 3 months? Why? What’s the point of this. Also, stop being so “rude” in this post. I feel so sorry about @serdarsahin, but you are constantly trying to make fun of his errors.

[misscrystal]

Our system has identified purchasing activity from this account that is outside of the norm.

They should explain better to people (buyers and sellers alike) that there is a “preferable” way to handle bulk orders. Yes, it’d make a better sense as a single custom offer BUT it’s not against the rules to create separate orders if the buyer doesn’t mind.

I have a legitimate buyer who runs a small theatre and usually orders one poster every few months. Last year, he had a busy autumn season and needed 4 to be done asap.

I caught him in the middle of submitting requirements for the second order out of four, explained that the custom offers exist for a reason and asked to please contact me before making bulk purchases. He apologizes, I finished the first 2 orders and then we proceeded with 3rd and 4th together as a custom offer.

But what if I didn’t catch him and he went through with all 4 orders with minutes between them? Geez.

I hope it gets sorted out, OP. Good luck.

I’m sure fiverr knows you aren’t going to be manipulating reviews. 🙂

They are not going to question something legitimate and they know it happens that people do buy multiples of gigs.

According to the message fiverr sent him there was suspicious purchasing activity.