th3osy Posted June 27, 2019 Share Posted June 27, 2019 If the buyer does not like something, then the seller has no mechanisms to protect their work.Only two options:Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.For a long time working as a freelancer, I ran into an orgus number of customers who do not know what they want, cannot clearly articulate their requirements, and are constantly dissatisfied with everything wihtout any reasons (without any constructive criticism). 29 Link to comment Share on other sites More sharing options...
langahsahiib Posted June 27, 2019 Share Posted June 27, 2019 If the buyer does not like something, then the seller has no mechanisms to protect their work.Only two options:Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.For a long time working as a freelancer, I ran into an orgus number of customers who do not know what they want, cannot clearly articulate their requirements, and are constantly dissatisfied with everything wihtout any reasons (without any constructive criticism).Either the seller will not receive payment.It is more possible :roll_eyes: 8 Link to comment Share on other sites More sharing options...
cwmasters Posted June 27, 2019 Share Posted June 27, 2019 Agreed, I had this happen to me recently 😒 9 Link to comment Share on other sites More sharing options...
ahmedghumro Posted June 27, 2019 Share Posted June 27, 2019 I also agree Because fiverr support 100% buyers in any situation. 10 Link to comment Share on other sites More sharing options...
graphtersawyer Posted June 28, 2019 Share Posted June 28, 2019 …We all know this. There are tons of topics on it. At least put it in the ranting pot. 12 Link to comment Share on other sites More sharing options...
nannyvainilla Posted June 28, 2019 Share Posted June 28, 2019 Seriously I think that depending on the case, sometimes one should receive a percentage of the payment if the client asked for the cancellation especially if one did everything that was asked but that is very utopian.I would ask fiverr not to lower the rates. Not long ago I happened that a client in her words told me that she regretted making that gift and asked me to cancel the order. There was no problem with my work, she simply was not going to make that gift. After 4 months of having my OC below 95% it reaches 100% and for a single order it is canceled low to 97% and there are many more orders that have to be completed in order to go up at least one point. I think it’s too much punishment and what we lose if we have at least one below 90% and it generates unnecessary stress.I really don’t have problems canceling sometimes, it’s even better for me. I consider money sometimes not worth as much as my tranquility or a job that does not please the client, and it’s my job. but being careful to have everything over 90% sometimes becomes stressful and extra work. 13 Link to comment Share on other sites More sharing options...
jonbaas Posted June 28, 2019 Share Posted June 28, 2019 Seriously I think that depending on the case, sometimes one should receive a percentage of the payment if the client asked for the cancellation especially if one did everything that was asked but that is very utopian.I would ask fiverr not to lower the rates. Not long ago I happened that a client in her words told me that she regretted making that gift and asked me to cancel the order. There was no problem with my work, she simply was not going to make that gift. After 4 months of having my OC below 95% it reaches 100% and for a single order it is canceled low to 97% and there are many more orders that have to be completed in order to go up at least one point. I think it’s too much punishment and what we lose if we have at least one below 90% and it generates unnecessary stress.I really don’t have problems canceling sometimes, it’s even better for me. I consider money sometimes not worth as much as my tranquility or a job that does not please the client, and it’s my job. but being careful to have everything over 90% sometimes becomes stressful and extra work.think it’s too much punishment and what we lose if we have at least one below 90% and it generates unnecessary stress.Fiverr has metrics that need to be achieved in order to push sellers to be excellent sellers.If a buyer asks you to cancel a completed order, just say “no”. You did the work, you deserve to get paid for it. The more you agree to cancel, the more your cancellation rightfully goes down. If you don’t want the cancellation rating to go down, don’t agree to cancel completed orders. 16 Link to comment Share on other sites More sharing options...
umersadeeq Posted June 28, 2019 Share Posted June 28, 2019 think it’s too much punishment and what we lose if we have at least one below 90% and it generates unnecessary stress.Fiverr has metrics that need to be achieved in order to push sellers to be excellent sellers.If a buyer asks you to cancel a completed order, just say “no”. You did the work, you deserve to get paid for it. The more you agree to cancel, the more your cancellation rightfully goes down. If you don’t want the cancellation rating to go down, don’t agree to cancel completed orders.In this situation, he will leave a negative review which also spoil the seller profile. How can seller avoid this. And also refuse to cancel the order. 8 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted June 28, 2019 Share Posted June 28, 2019 In this situation, he will leave a negative review which also spoil the seller profile. How can seller avoid this. And also refuse to cancel the order.You can not. Wear the buyers shoes, they didn’t get what they wanted and even it’s unfair to the seller that’s how they feel and if they can’t get a refund they also should be entitled to at least leave a review that they feel is fair. And you can always comment of their review with your side of the story.I find it totally fair. 11 Link to comment Share on other sites More sharing options...
umersadeeq Posted June 28, 2019 Share Posted June 28, 2019 You can not. Wear the buyers shoes, they didn’t get what they wanted and even it’s unfair to the seller that’s how they feel and if they can’t get a refund they also should be entitled to at least leave a review that they feel is fair. And you can always comment of their review with your side of the story.I find it totally fair.The same thing, I said…If a buyer ask you to cancel order. you have to. You cannot refuse. Otherwise, you’ll be rewarded with a negative review. 7 Link to comment Share on other sites More sharing options...
mariashtelle1 Posted June 28, 2019 Share Posted June 28, 2019 The same thing, I said…If a buyer ask you to cancel order. you have to. You cannot refuse. Otherwise, you’ll be rewarded with a negative review.No that’s not the same thing I said. I never cancel orders when buyer is asking me to after I completed the order. They can leave whatever review they feel is fair but I’m not going to cancel the order that I spent my time working on. Coma. 8 Link to comment Share on other sites More sharing options...
jonbaas Posted June 28, 2019 Share Posted June 28, 2019 The same thing, I said…If a buyer ask you to cancel order. you have to. You cannot refuse. Otherwise, you’ll be rewarded with a negative review.If a buyer ask you to cancel order. you have to. You cannot refuse.No, most definitely not. 100% untrue in every possible way. You do not have to cancel an order if a buyer asks you to – and certainly not after the order has been completed. This is why Fiverr allows the seller to accept or deny a cancellation request. If the seller didn’t have a choice, Fiverr wouldn’t allow them to choose.Otherwise, you’ll be rewarded with a negative review.So you’ll get a negative review. It happens. Learn to accept it and move on. 16 Link to comment Share on other sites More sharing options...
misscrystal Posted June 28, 2019 Share Posted June 28, 2019 If a buyer ask you to cancel order. you have to. You cannot refuse.No, most definitely not. 100% untrue in every possible way. You do not have to cancel an order if a buyer asks you to – and certainly not after the order has been completed. This is why Fiverr allows the seller to accept or deny a cancellation request. If the seller didn’t have a choice, Fiverr wouldn’t allow them to choose.Otherwise, you’ll be rewarded with a negative review.So you’ll get a negative review. It happens. Learn to accept it and move on.I agree with jonbaas. Just accept a negative review. It’s not the end.Or if you cannot do that cancel the order. Either way it’s what you have to do to work on fiverr. It shouldn’t happen too often. 12 Link to comment Share on other sites More sharing options...
Alex.M Posted June 28, 2019 Share Posted June 28, 2019 If the buyer does not like something, then the seller has no mechanisms to protect their work.Only two options:Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.For a long time working as a freelancer, I ran into an orgus number of customers who do not know what they want, cannot clearly articulate their requirements, and are constantly dissatisfied with everything wihtout any reasons (without any constructive criticism).Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.there’s actually a 3rd option as well… a bad review then a chargeback :)) … so you get the negative review and no money ha ha 8 1 Link to comment Share on other sites More sharing options...
weformat Posted June 28, 2019 Share Posted June 28, 2019 Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.there’s actually a 3rd option as well… a bad review then a chargeback :)) … so you get the negative review and no money ha hacre8iveartwork This is the worst option I think and I had faced this as well once or twice 7 Link to comment Share on other sites More sharing options...
web_codergroup Posted June 28, 2019 Share Posted June 28, 2019 Yes,Maximum time buyer are not clear his requirement but when delivery work . he make many issue… it’s very disturbing . 7 Link to comment Share on other sites More sharing options...
eoinfinnegan Posted June 28, 2019 Share Posted June 28, 2019 If the buyer does not like something, then the seller has no mechanisms to protect their work.Only two options:Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.For a long time working as a freelancer, I ran into an orgus number of customers who do not know what they want, cannot clearly articulate their requirements, and are constantly dissatisfied with everything wihtout any reasons (without any constructive criticism).Either the seller will receive payment, and then negative feedback.Either the seller will not receive payment.Explain how that is different to almost any business anywhere?Any business can have a client who is unhappy. They might be unreasonable and demand a refund or leave a review about the company on one or more of the many thousands of review websites online.These businesses can choose to refund and hope the client is happy then or they can take a negative review. Same as on Fiverr. It’s up to you to learn how to deal with customers, that’s freelancing. 13 Link to comment Share on other sites More sharing options...
misscrystal Posted June 28, 2019 Share Posted June 28, 2019 I disagree that the seller is unprotected. The secret is to send a short message with screenshots to customer support in a very professional way if you have done everything right and nothing wrong.Be very professional, very brief, very unemotional and explain with screenshots what is going on if there is a problem and they might help you and you will not get penalized in any way.While this may not always be correct, it does happen that customer support will help you. 10 Link to comment Share on other sites More sharing options...
fastcopywriter Posted June 28, 2019 Share Posted June 28, 2019 It depends on what you’re selling.If you fix wordpress errors, then the errors are either fixed or unfixed, so unless the buyer is a crook, you will get paid and get a good review.If you write songs, design logos, illustrate children’s books, then it’s a question of having portfolio samples and attracting the people that like your samples. Even then, there’s a danger they won’t like your work. Those gigs are risky. 12 Link to comment Share on other sites More sharing options...
misscrystal Posted June 28, 2019 Share Posted June 28, 2019 It depends on what you’re selling.If you fix wordpress errors, then the errors are either fixed or unfixed, so unless the buyer is a crook, you will get paid and get a good review.If you write songs, design logos, illustrate children’s books, then it’s a question of having portfolio samples and attracting the people that like your samples. Even then, there’s a danger they won’t like your work. Those gigs are risky.It becomes 100 times riskier for sellers who give unlimited revisions.It all comes down to how well you do your job and how well you communicate, and how often you are targeted by buyers who cause problems, which is affected by your prices. Be smart about your business. 14 Link to comment Share on other sites More sharing options...
peter_on_5verr Posted June 28, 2019 Share Posted June 28, 2019 Fiverr is a great platform, better then any other freelance platform. Go checkout the others and you will come back. 7 Link to comment Share on other sites More sharing options...
kariannc Posted June 28, 2019 Share Posted June 28, 2019 No way! If I already did the work, especially for a nightmare client, I won’t cancel the order. My gig says one revision but I do more than one if it makes sense and will make the buyer happy. Once I suspect I’m work-shopping a script or that they are never going to be satisfied I play the “one revision” card. I don’t use it often, but it’s essential to have in my hand. It’s basically an insurance policy that protects against assholery. I’ve never responded to a review but I think you can. So if it’s bad, you could explain and even offer to show prospective buyers the rejected work so they can decide for themselves. Maybe they will be like “if that’s his ‘rejected’ work imagine how good the good stuff must be!” Lol 10 Link to comment Share on other sites More sharing options...
miiila Posted June 28, 2019 Share Posted June 28, 2019 No way! If I already did the work, especially for a nightmare client, I won’t cancel the order. My gig says one revision but I do more than one if it makes sense and will make the buyer happy. Once I suspect I’m work-shopping a script or that they are never going to be satisfied I play the “one revision” card. I don’t use it often, but it’s essential to have in my hand. It’s basically an insurance policy that protects against assholery. I’ve never responded to a review but I think you can. So if it’s bad, you could explain and even offer to show prospective buyers the rejected work so they can decide for themselves. Maybe they will be like “if that’s his ‘rejected’ work imagine how good the good stuff must be!” LolSo if it’s bad, you could explain and even offer to show prospective buyers the rejected work so they can decide for themselves. Maybe they will be like “if that’s his ‘rejected’ work imagine how good the good stuff must be!” LolThat made me laugh, thank you. I wouldn’t recommend doing it, though. Privacy … 12 Link to comment Share on other sites More sharing options...
weformat Posted June 29, 2019 Share Posted June 29, 2019 Fiverr is a great platform, better then any other freelance platform. Go checkout the others and you will come back.@ peter_on_5verr you are right, it is one of the best platforms 6 Link to comment Share on other sites More sharing options...
fastcopywriter Posted June 29, 2019 Share Posted June 29, 2019 No way! If I already did the work, especially for a nightmare client, I won’t cancel the order. My gig says one revision but I do more than one if it makes sense and will make the buyer happy. Once I suspect I’m work-shopping a script or that they are never going to be satisfied I play the “one revision” card. I don’t use it often, but it’s essential to have in my hand. It’s basically an insurance policy that protects against assholery. I’ve never responded to a review but I think you can. So if it’s bad, you could explain and even offer to show prospective buyers the rejected work so they can decide for themselves. Maybe they will be like “if that’s his ‘rejected’ work imagine how good the good stuff must be!” LolIf I already did the work, especially for a nightmare client, I won’t cancel the order.Suppose your 60-day rating is 4.7, and you deliver that order, he gives you 1 star, even 3 stars will make your rating drop to 4.6. Then you get demoted and your orders fall by 50%, maybe more. How will you feel then?The old Fiverr was better. My order completion rate was 87% and I was making $1,500 to $2,000 a month. Then came the level system, and I lost everything. 7 Link to comment Share on other sites More sharing options...
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