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Client want to cancel because bought the gig with the wrong credit card, what to do?

agenciawem

By agenciawem
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agenciawem Community Regular

agenciawem

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Hi, i have a -very kind and well known- client that is asking if it is possible to cancel a gig (custom offer of $150) and then buy another with the same terms, because he use the wrong bank card. Any suggestions? I guess this will drop my cancellation rate anyway, right? Or is possible to change this in the current order? Thanks if anyone have an advice

xuntes Enthusiast

xuntes

Posted
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As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.

explain this and maybe they will not want to cancel the order.

graphtersawyer Contributor

graphtersawyer

Posted
Posted

As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.

explain this and maybe they will not want to cancel the order.

I never thought about that. You’re right!

agenciawem Community Regular

agenciawem

Posted
  • Author
Posted

As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.

explain this and maybe they will not want to cancel the order.

Hi, i don’t see here some choice to mark the question as ‘solved’, but you’re advice help me to solve it! Thanks a lot, you save my delivery rate and gig position!

Guest hum_on_the_go

Guest hum_on_the_go

Posted
Posted

As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.

explain this and maybe they will not want to cancel the order.

Thank you @xuntes, this is also very new to me, didn’t know that, thank you for sharing this.

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