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Handling Orders


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What if my file upload or delivery upload fails? and can I partially cancel / refund an order?

What if my file upload or delivery upload fails?

Try again. And again.

If it still doesn’t work, you can try uploading to DropBox or a similar service (make sure it’s without personal contact info) and sending your buyer the link.

can I partially cancel / refund an order?

No.

There’s a workaround for that, though: your buyer can place another order for a smaller amount (for example, if the original order was for $100 and you wish to refund $30, the smaller order would be for $70), you deliver on that smaller order, the buyer accepts, and you cancel the bigger order, so your buyer basically gets a partial refund.

It’s far from ideal, of course, since the cancellation will harm your stats, plus the whole thing is a hassle, but it’s the only way to give a partial refund.

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