Jump to content

They closed my request WITHOUT solve my issue


mooroop
 Share

Recommended Posts

I had a frustrating experience with Fiverr customer support. For your information, I had sent a request about my denied gig issue. They took a long time for more than 24 hours to respond but it may be my fault to push them too harshly, and then they closed my request WITHOUT solve my issue. My request had closed after getting a single reply from them.

488862062_DesktopScreenshot2019_06.16-19_26_55_09.thumb.png.d3b11684fbdc26e5e6b5f1f590849dbb.png

For the first time, my gig is denied. It is weird because it got denied right after I edited the title and saved it. It is NOT because of violating Fiverr TOS. I am pretty sure that I am NOT violating any single TOS. I am not copying other people gig, not using copyright images, and not including any forbidden link. They even did not tell me any reason at all.
6970872_DesktopScreenshot2019_06.16-20_04_08_682.thumb.png.b6e15cd7962b3acc730a0db9dd41e572.png

I just need my gig to be restored. I am a new seller, and a review from a customer is important to me. What should I do to make my gig restore?
Link to comment
Share on other sites

I do not think you got frustrated by them. They should got frustrated but they do not.You should not send multiple message.You can wait for their reply. The ticket status is closed but you can still reply to this ticket…As they told they have sent your issue to relevant department and will inform you after getting any update…You have to wait for their respons… As my experience they are very friendly and helpful.It will be better to wait for their update…

  • Like 6
Link to comment
Share on other sites

I do not think you got frustrated by them. They should got frustrated but they do not.You should not send multiple message.You can wait for their reply. The ticket status is closed but you can still reply to this ticket…As they told they have sent your issue to relevant department and will inform you after getting any update…You have to wait for their respons… As my experience they are very friendly and helpful.It will be better to wait for their update…

Thanks for your suggestion. But I think they should not label my request as solved request if they still reviewing the case.

Link to comment
Share on other sites

Well you are blaming fiverr support on being slow but t looks like you didn’t even bother to read the email that they sent to you after you created a ticket. The average response time is 24-48 hours so they did what they promised.

Sending multiple messages as you did is actually a harassment. We understand you frustrated but that doesn’t mean you should behave that way.

You can always send a very polite follow up message saying thank you and asking if they are able to provide a timeline for your request.

  • Like 2
Link to comment
Share on other sites

Why don’t you tell us the old title and the new one so we can maybe figure out the problem?

There is no reason to cross them out.

Exactly. I cannot figure out heads or tails here given there isn’t much detail to what his Gig title was, and what he changed it to. That may give us all the clue to why it was denied and removed.

GG

  • Like 2
Link to comment
Share on other sites

Well you are blaming fiverr support on being slow but t looks like you didn’t even bother to read the email that they sent to you after you created a ticket. The average response time is 24-48 hours so they did what they promised.

Sending multiple messages as you did is actually a harassment. We understand you frustrated but that doesn’t mean you should behave that way.

You can always send a very polite follow up message saying thank you and asking if they are able to provide a timeline for your request.

Well, it’s my bad that I push them too harshly and don’t carefully read the incoming email after opening the ticket. My post has been updated for the visibility gig title. They just replied to my request that was “solved”. I hope my ticket will be clear and thank you for all of your suggestions.

Link to comment
Share on other sites

Well, it’s my bad that I push them too harshly and don’t carefully read the incoming email after opening the ticket. My post has been updated for the visibility gig title. They just replied to my request that was “solved”. I hope my ticket will be clear and thank you for all of your suggestions.

No they replied that they are working on your request and will update you when they will have news so please don’t twist the truth.

Link to comment
Share on other sites

I can see why they wouldn’t approve it with that phrase in there. “Level up” has no meaning.

“Level up your brand” sounds like you want to make a logo that causes sellers to go up a level on fiverr.

Yeah, I think I agree with you, the words are meaningless and will misleading anyone that sees the title.

  • Like 1
Link to comment
Share on other sites

Yeah, I think I agree with you, the words are meaningless and will misleading anyone that sees the title.

Yes. Try it again with a better title. Or ask customer support if you can keep the gig if you change the title since that is the only thing they are objecting to.

Link to comment
Share on other sites

Telling that they only “closed” your ticket and that’s it is twisting the truth. They told you that they are working on it.

My fault. I misunderstood the “solved” status on request. I thought they had closed my request.

Link to comment
Share on other sites

Consider yourself lucky they haven’t blocked you. Submitting a ticket and then sending new messages every 10 minutes or so, really? And the next day, 2 messages in 2 minutes? And once they tell you they’re working on it, you come here to complain about them?

The agent who’s been talking to you must be very patient. You should be grateful.

  • Like 4
Link to comment
Share on other sites

Consider yourself lucky they haven’t blocked you. Submitting a ticket and then sending new messages every 10 minutes or so, really? And the next day, 2 messages in 2 minutes? And once they tell you they’re working on it, you come here to complain about them?

The agent who’s been talking to you must be very patient. You should be grateful.

I have sometimes sent more information on the same ticket multiple times, as I took more screenshots and they don’t seem to mind that. But more tickets on the same subject is not allowed. I’m not sure they mind if you sent more messages on the same ticket.

They just didn’t have more to add. It’s not hard to see from the title why it was denied.

Link to comment
Share on other sites

Consider yourself lucky they haven’t blocked you. Submitting a ticket and then sending new messages every 10 minutes or so, really? And the next day, 2 messages in 2 minutes? And once they tell you they’re working on it, you come here to complain about them?

The agent who’s been talking to you must be very patient. You should be grateful.

Well, it will be a lesson for me to read more carefully and be polite to anyone.

  • Like 2
Link to comment
Share on other sites

Thank you, guys. They have clarified, and it turns out that my gig did not violate the TOS, my gig has been restored but the title must be changed because it is incoherent and irrelevant.

I think a lot of these problems would be solved by better communication on Fiverr’s part, to be honest- and it would make CS’s lives much easier as well. “your gig was removed for the following reasons: insert links to the entirety of the TOS and help center” is not helpful at all and will certainly create a ticket and force CS to waste time when it could easily be avoidable if the reason was clear on the e-mail. If the first e-mail said “incoherent or irrelevant title”, you would know what to change and wouldn’t need to contact them to fix it, saving everyone time and stress. Glad you got your gig restored, in any case.

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...