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Bad response time because of spam

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Hey there!

I am new to Fiverr and already recieved my first spam message. Since it not only was spam but also was against the user licence agreements (he suggested to make a deal outside of Fiverr), I decided to ignore this message.

But now I only have a 50% response rate, which looks really bad. As I tried to get my rating back, I deleted the message because I couldn’t find any button to mark it as spam.

How can I get my good rating back?

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