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Hi there please help


drawinglady

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I don’t understand why I don’t have access to buyers request

New sellers tend to see fewer requests. Sometimes, they don’t see any requests. Keep checking the section, and some will probably appear eventually. If not, you’re likely to see more when you level up.

I don’t know how I can get my response rate up

Respond to messages within 24 hours. You don’t have to respond to spam messages if you’ve reported them, but some sellers do anyway, just because the report button doesn’t seem 100% reliable.

If you feel your response rate is wrong, contact customer support and they’ll look into it for you. Unfortunately, Fiverr staff don’t really frequent this forum, so you’ll have to open a ticket to chat to somebody from the company.

You can do that by clicking the link below and scrolling down to where it says “Contact Us”.

https://sellers.fiverr.com/en/

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On 6/4/2019 at 1:57 PM, ahmwritingco said:
 

Thank you, very helpful

On 6/4/2019 at 1:58 PM, humanissocial said:

Fiverr staff don’t read or take action on people’s forum posts. This has been made clear many times.

Thank you, I didn’t know this

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Thank you, very helpful

You’re welcome. Hope you get the issue sorted out soon.

If you want to read more about the current state of buyer requests, here’s an interesting post created by one of the forum mods:

On behalf of Fonthaunt (feel free to refer to this post): Buyer Request Help: This is not an official statement but I can give out some general information based on what has been observed about Buyer Requests. If this does not resolve your issues, you may try self-promotion instead or contact Support. For other FAQ’s about Buyer Requests including Support comments see this post. If you do not have a very high feedback rating, you may not be able to see new Buyer Requests. The exact perce…
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Hi, I hope fiver staff read this, please my response rate isn’t two days, it’s a lot shorter please how do I get them to adjust it. I appreciate you, thanks

please my response rate isn’t two days,

Hi @drawinglady,

That’s not your response rate, that’s your average response time which is different and doesn’t influence your performance, so don’t worry.

This average response time will decrease by responding, in a timely manner, to every new incoming message. The more messages you get and respond, the faster it will go down.

2 days is a very long average response time, so it might take you a while, and plenty of messages to respond to, for lowering its value. Keep in mind that the lowest value (fastest) is 1 hour.

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