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I can't withdraw my revenues

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My fiverr revenue card option is fade I am unable to use it, I want to use bank transfer option but I tap on bank transfer option it sent me an email with further instructions when I tap on “If you’d like to continue with the process, please [click here]” it redirects me back to my fiverr account I cannot withdraw my revenues when I contacted fiverr customer support they said you have an inactive account of payoneer connected to this fiverr account but in reality I have removed that account from funding sources and want to attach a new payoneer account, so what sould I do now to withdraw my revenues ?

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