HELP! Identity verification doesn't work

[lk_611]

Hello everyone,

Fiverr asked me to verify my identity. That is no problem to me, but the verification site just won’t work. I need to upload my documents, but the site doesn’t do anything. I need to click on a button, but the button is basically dead. I tried for hours, refreshed the site a million times but it is still the same. I already contacted the support, but I didn’t get an answer yet. I got much money on pending clearance and I can’t afford to lose the money I worked for. But I just see no option to upload the documents if the site where I should do that is just dead.

Can anyone help?

Thank you very much.

[Guest jhakz1234]

Hello everyone,

Fiverr asked me to verify my identity. That is no problem to me, but the verification site just won’t work. I need to upload my documents, but the site doesn’t do anything. I need to click on a button, but the button is basically dead. I tried for hours, refreshed the site a million times but it is still the same. I already contacted the support, but I didn’t get an answer yet. I got much money on pending clearance and I can’t afford to lose the money I worked for. But I just see no option to upload the documents if the site where I should do that is just dead.

Can anyone help?

Thank you very much.

You can read this post . It will help you to pass the verification process .

After having had a very intense/busy last week, I expected today to be a lazy Sunday — one of seclusion and contemplation. But — oh, no! Life would be too easy (too boring even) if everything went your way, am I right? wink" alt="wink As soon as I wake up, I usually check my mobile phone for notifications (I have ALL Fiverr notifications enabled, btw). Sometimes, I also open the Fiverr App just in case there is a notification hiding inside the A…

I already contacted the support, but I didn’t get an answer yet.

Sometime they take time to response. Do not worry .Wait for their response.

I got much money on pending clearance and I can’t afford to lose the money I worked for.

If you can not pass the verification process and fiverr restrict your account then you do not need to worry about your earned money. You can withdraw those revenue after the clearance.

[lk_611]

The notification I got says “Please take a moment to verify your identity within 14 days. After 14 days your account will be restricted from creating gigs, receiving new orders and withdrawing funds”. So my money would be gone, just because their verification website doesn’t work. That is an big issue.

[Guest jhakz1234]

The notification I got says “Please take a moment to verify your identity within 14 days. After 14 days your account will be restricted from creating gigs, receiving new orders and withdrawing funds”. So my money would be gone, just because their verification website doesn’t work. That is an big issue.

So my money would be gone, just because their verification website doesn’t work. That is an big issue.

Other sellers are verifying their accounts. And As I told wait for the support’s reply. If their website has any issue they will fix it…

And As I already mentioned you will not lose your money if your account got restricted .You can withdraw those money after clearance. And if your account got disabled then You can withdraw the revenue after 90 days of suspension . So in both options you are getting your money …

[catwriter]

Hello everyone,

Fiverr asked me to verify my identity. That is no problem to me, but the verification site just won’t work. I need to upload my documents, but the site doesn’t do anything. I need to click on a button, but the button is basically dead. I tried for hours, refreshed the site a million times but it is still the same. I already contacted the support, but I didn’t get an answer yet. I got much money on pending clearance and I can’t afford to lose the money I worked for. But I just see no option to upload the documents if the site where I should do that is just dead.

Can anyone help?

Thank you very much.

Can anyone help?

Here’s what worked for one seller:

Hi Vickie I have been all over the place for quite a while, so I am sorry for not being on the forums more often to help make fun of the Mek Sels. I finally figured out what was wrong with my verification. Apparently the page they send you to after the QR code isn’t the right page, and you have to reopen the page on a browser in order to actually get the buttons functional. I was finally able to verify my ID and post pictures of my ugly mug, lol

Good luck!

[writerlovelady]

You can read this post . It will help you to pass the verification process .

After having had a very intense/busy last week, I expected today to be a lazy Sunday — one of seclusion and contemplation. But — oh, no! Life would be too easy (too boring even) if everything went your way, am I right? wink" alt="wink As soon as I wake up, I usually check my mobile phone for notifications (I have ALL Fiverr notifications enabled, btw). Sometimes, I also open the Fiverr App just in case there is a notification hiding inside the A…

I already contacted the support, but I didn’t get an answer yet.

Sometime they take time to response. Do not worry .Wait for their response.

I got much money on pending clearance and I can’t afford to lose the money I worked for.

If you can not pass the verification process and fiverr restrict your account then you do not need to worry about your earned money. You can withdraw those revenue after the clearance.

pass the verification process and fiverr restrict your account then you do need to worry about your earned

Don’t worry about the restriction, if it ever happens. When the verification system was not working for me. My account was restricted, but after a fix was applied by one nice Customer Care Representative.i verified with my international passport and my account came to life within 2 minutes.

[doby90028]

pass the verification process and fiverr restrict your account then you do need to worry about your earned

Don’t worry about the restriction, if it ever happens. When the verification system was not working for me. My account was restricted, but after a fix was applied by one nice Customer Care Representative.i verified with my international passport and my account came to life within 2 minutes.

That’s good to know. Thanks

[blaircoats]

Umm, this still isn’t working? Not sure how you all solved it. It’s kind of ridiculous Fiverr charges us so much for angry warnings and faulty systems like this…

[josphatmaoga]

I had the same issue but I used Firefox browser and it worked for me just try it,it gonna be successful.

[ezioauditore666]

i have the problem help me please

[lk_611]

i have the problem help me please

I solved the problem by installing the “Mobile View Switcher” add-on for Firefox. Just open Fiverr and tell the add-on to switch to the mobile view. With this mobile view it worked, but in the app and in the desktop version it didn’t.

[firoz_hassan]

try to verify your id using different mobile, clear cache from your browser,

[ridma_malshan16]

i already gave the information needed. id photo and other requirements. but still it says that verify the account… what should i do?

[bodisha27]

i already gave the information needed. id photo and other requirements. but still it says that verify the account… what should i do?

Try asking to the support service, open a ticket. I’m still waiting for them to give me another attempt to verify myself…

[alina2m]

I am having the same issue and have been waiting for Fiverr for 4 MONTHS now for them to do something about it.

[carrielyoung]

Did anyone ever find a solution to this issue? It seems a lot of people are having this problem.

[farouzz1]

I can't verify my ID Fiverr is a mess the link generated is not working

 

[zaidurrahaman93]

 Firstly you will  clear cache from your browser.

 

At Fiverr,  community safe for everyone, which is why we routinely ask sellers to verify their identity with an official government ID—you will only ask this once.
 

To verify your identity:

1. You will need to add a photo of an official government ID (driver’s license, passport, etc.) from a list of documents available to you—depending on your country of residence.
2. After uploading your ID, you’ll be asked to take a selfie.
   Your selfie and ID must match and belong to you in order to complete the process.

Learn more with Verifying Your Identity and Accessing my account.

[shuvo_va]

On 8/5/2020 at 9:12 PM, lk_611 said:

I solved the problem by installing the “Mobile View Switcher” add-on for Firefox. Just open Fiverr and tell the add-on to switch to the mobile view. With this mobile view it worked, but in the app and in the desktop version it didn’t.

Great Solution! Hope this information will help others.

[Guest konrad_abicht]

It is still broken, tried with Chrome + Firefox on Android 13. In almost all cases the camera- and the go-to-the-next-step button did nothing on click.

The tip with Firefox (desktop version!) + "Mobile View Switcher" add-on was the only way which worked for me. So you basically

1. make a photo of your ID card and a selfie
2. load it on your computer somehow
3. open the link they sent you via SMS/QR-code in your firefox (don't forget to active the add-on!)
4. verify yourself by uploading both images (step 1 and 2)
5. Cross fingers 🙂

Edited May 13 by konrad_abicht