Receiving Unfair Warnings, What should I do

[aqal_acca]

Hello Friends

here is my story

I am seller on Fiverr since more than 1 year completed 110 project as a seller and 7 project as buyer, I have not received a single warning and got 5 start feedback all the time.

I hired a seller and sent order via fiver but due to project complexity i asked for ■■■■■ detail so I can discuss the project with him. in short I had bad experience with that guy he sent me order cancellation request and asked for payment outside fiverr which i did not sent him as its against fiverr TOS. he has not sent me order deliver yet.

Now the guy told me that he will report me to fiver for asking contact information, he reported me and i received 1 warning yesterday already, the guy told me that he will go after me unless fiver close my fiverr profile. and he said he will report me continuously from his friend profile as well.

Now i have been receiving new warning and my fiver account has been restricted and I very disappointed and thinking what should I do? the guy blackmail me and scamming my profile, though i had an issue as buyer but my seller activity has been closed is it fair? on the other side fiverr issue warnings to me and restrict my account without consulting me or explaining detail reason. but just mention you have received warning for sharing contact information.

I highly appreciate your answer please

Thanks

[netartica]

I think you should consult with fiverr support team and discuss the same matter there. they have smart intelligence to observe your case study.

[aqal_acca]

I think you should consult with fiverr support team and discuss the same matter there. they have smart intelligence to observe your case study.

Thanks Dear

I have already contacted fiverr support, Also when I received 1st warning I did contacted fiver and shared my concern that the same person told me that he will be reporting me from different profile again, I asked fiverr in advance to please protect me? but still received warning

[netartica]

Thanks Dear

I have already contacted fiverr support, Also when I received 1st warning I did contacted fiver and shared my concern that the same person told me that he will be reporting me from different profile again, I asked fiverr in advance to please protect me? but still received warning

just keep in touch with fiverr management. they definitely put your account in observation. just keep calm and develop a good approach with fiverr team. because it is a big challenge for fiverr team too.

[hanshuber16]

Hello Friends

here is my story

I am seller on Fiverr since more than 1 year completed 110 project as a seller and 7 project as buyer, I have not received a single warning and got 5 start feedback all the time.

I hired a seller and sent order via fiver but due to project complexity i asked for ■■■■■ detail so I can discuss the project with him. in short I had bad experience with that guy he sent me order cancellation request and asked for payment outside fiverr which i did not sent him as its against fiverr TOS. he has not sent me order deliver yet.

Now the guy told me that he will report me to fiver for asking contact information, he reported me and i received 1 warning yesterday already, the guy told me that he will go after me unless fiver close my fiverr profile. and he said he will report me continuously from his friend profile as well.

Now i have been receiving new warning and my fiver account has been restricted and I very disappointed and thinking what should I do? the guy blackmail me and scamming my profile, though i had an issue as buyer but my seller activity has been closed is it fair? on the other side fiverr issue warnings to me and restrict my account without consulting me or explaining detail reason. but just mention you have received warning for sharing contact information.

I highly appreciate your answer please

Thanks

he sent me order cancellation request and asked for payment outside fiverr which i did not sent him as its against fiverr TOS.

That’s great. However, unfortunately, you cannot be selective about when to abide by Fiverr’s terms; you have to abide by them at ALL TIMES.

The ToS clearly states that requesting for personal information is not allowed (and that it is only allowed IF absolutely required for the order). Even then, it’s safer to take Fiverr’s prior permission before you do that.

I don’t think there is a need to share personal contact info. You could have given more complex information in writing or, perhaps, made a video explaining your requirements and shared it with your seller.

Unfortunately, you’ve violated the ToS, and the seller (a scammer by your description) is not wrong in reporting you; there’s nothing unfair about the ToS warning you received. However, you should have only received one ToS warning for this violation. Just because the seller keeps reporting you non-stop, it doesn’t mean Fiverr will keep issuing you warnings. If you received more than one warning, it must have been for multiple ToS violations.

and asked for payment outside fiverr which i did not sent him as its against fiverr TOS. he has not sent me order deliver yet.

Now the guy told me that he will report me to fiver for asking contact information, he reported me and i received 1 warning yesterday already, the guy told me that he will go after me unless fiver close my fiverr profile. and he said he will report me continuously from his friend profile as well.

You should report the seller, too, as they have violated the ToS more than once already. They not only asked for payment off Fiverr but also threatened you with more reports/warnings/account closure. Fiverr takes such threats VERY seriously, and the outcome of your interaction with CS will depend on how effectively and succinctly you’re able to communicate with CS.

Good luck!

[aqal_acca]

he sent me order cancellation request and asked for payment outside fiverr which i did not sent him as its against fiverr TOS.

That’s great. However, unfortunately, you cannot be selective about when to abide by Fiverr’s terms; you have to abide by them at ALL TIMES.

The ToS clearly states that requesting for personal information is not allowed (and that it is only allowed IF absolutely required for the order). Even then, it’s safer to take Fiverr’s prior permission before you do that.

I don’t think there is a need to share personal contact info. You could have given more complex information in writing or, perhaps, made a video explaining your requirements and shared it with your seller.

Unfortunately, you’ve violated the ToS, and the seller (a scammer by your description) is not wrong in reporting you; there’s nothing unfair about the ToS warning you received. However, you should have only received one ToS warning for this violation. Just because the seller keeps reporting you non-stop, it doesn’t mean Fiverr will keep issuing you warnings. If you received more than one warning, it must have been for multiple ToS violations.

and asked for payment outside fiverr which i did not sent him as its against fiverr TOS. he has not sent me order deliver yet.

Now the guy told me that he will report me to fiver for asking contact information, he reported me and i received 1 warning yesterday already, the guy told me that he will go after me unless fiver close my fiverr profile. and he said he will report me continuously from his friend profile as well.

You should report the seller, too, as they have violated the ToS more than once already. They not only asked for payment off Fiverr but also threatened you with more reports/warnings/account closure. Fiverr takes such threats VERY seriously, and the outcome of your interaction with CS will depend on how effectively and succinctly you’re able to communicate with CS.

Good luck!

Thanks, I have already reported the selle*r and its correct he has violated TOS few times, should i report him again? if i don’t have sent any messages neither i know someone can he report me from his profile and can fiverr issue warning? As if one person is reporting from different profile? is it possible, how I can project myself in this case.

[guilarteluis]

everything starts or ask for contacts outside the fiverr page, everything happened your experience with the seller outside of fiverr, very bad luck pro you could avoid it with keeping yourself only by the fiverr chat. I hope solutions I promise your problem.

[cyaxrex]

I’m sorry, but I don’t believe most of what you are saying here. It makes no logical sense for a seller to report you for attempting to communicate outside of Fiverr, but then also ask for payment outside of Fiverr.

It also does not make sense for a seller to cancel an order to avoid breaking TOS, but then say, “by the way, I am, going to destroy you with my other Fiverr account.”

I think you are annoyed that a deller has reported you for your attempt to breach TOS, and now you are trying to take them down with you. In either case, you broke the rules and you paid the consequences. Your story seems to suggest that you feel this is unjustified. My guess would, therefore, be that you will end up breaking TOS again and likely end up dealing with more consequences.

[aqal_acca]

I’m sorry, but I don’t believe most of what you are saying here. It makes no logical sense for a seller to report you for attempting to communicate outside of Fiverr, but then also ask for payment outside of Fiverr.

It also does not make sense for a seller to cancel an order to avoid breaking TOS, but then say, “by the way, I am, going to destroy you with my other Fiverr account.”

I think you are annoyed that a deller has reported you for your attempt to breach TOS, and now you are trying to take them down with you. In either case, you broke the rules and you paid the consequences. Your story seems to suggest that you feel this is unjustified. My guess would, therefore, be that you will end up breaking TOS again and likely end up dealing with more consequences.

cyaxrex thanks for your reply. I have hired the guy on fiverr, he has just joined fiver last month with 0 review and I did buy his basic gig and he was happy with the price and he agreed to complete the work, after the work completion he said you should have bought my premium gig, from there we disagreed on price,here he was angry on that and that’s the reason why he reported, he did cancel the order, even i agreed to pay him the premium gig but he said you will left low start so only pay me outside either i report as your work is completed.

[cyaxrex]

Hello Friends

here is my story

I am seller on Fiverr since more than 1 year completed 110 project as a seller and 7 project as buyer, I have not received a single warning and got 5 start feedback all the time.

I hired a seller and sent order via fiver but due to project complexity i asked for ■■■■■ detail so I can discuss the project with him. in short I had bad experience with that guy he sent me order cancellation request and asked for payment outside fiverr which i did not sent him as its against fiverr TOS. he has not sent me order deliver yet.

Now the guy told me that he will report me to fiver for asking contact information, he reported me and i received 1 warning yesterday already, the guy told me that he will go after me unless fiver close my fiverr profile. and he said he will report me continuously from his friend profile as well.

Now i have been receiving new warning and my fiver account has been restricted and I very disappointed and thinking what should I do? the guy blackmail me and scamming my profile, though i had an issue as buyer but my seller activity has been closed is it fair? on the other side fiverr issue warnings to me and restrict my account without consulting me or explaining detail reason. but just mention you have received warning for sharing contact information.

I highly appreciate your answer please

Thanks

Yeah, your problem now, is that what you wrote in your original post:

I am seller on Fiverr since more than 1 year completed 110 project as a seller and 7 project as buyer, I have not received a single warning and got 5 start feedback all the time.

I hired a seller and sent order via fiver but due to project complexity i asked for ■■■■■ detail so I can discuss the project with him.

Bares almost no similarity to what you just said:

I have hired the guy on fiverr, he has just joined fiver last month with 0 review and I did buy his basic gig and he was happy with the price and he agreed to complete the work, after the work completion he said you should have bought my premium gig

Why can’t you get your story straight? Why does each version make less logical sense than the last one?

In either case, you did breach TOS. There is nothing anyone can do about that now.

[misscrystal]

Every day someone gets caught now on the forum. Someone tells on themself and tries to justify what they did or cover it up after it’s too late.

Why would any buyer ask a seller for their email? I can’t follow this story after reading it several times.

[dadeze]

I think fiverr support should have rules and regulations for buyer, to know what to do and what they should not do, so that seller will not lost is account please

[jonbaas]

I think fiverr support should have rules and regulations for buyer, to know what to do and what they should not do, so that seller will not lost is account please

o know what to do and what they should not do, so that seller will not lost is account

It is not Fiverr’s responsibility to make sure a seller doesn’t lose their account. Every seller needs to know the Terms of Service and abide by them. There are consequences to all actions, just as failure to follow the rules, will get a seller into trouble.

[dadeze]

o know what to do and what they should not do, so that seller will not lost is account

It is not Fiverr’s responsibility to make sure a seller doesn’t lose their account. Every seller needs to know the Terms of Service and abide by them. There are consequences to all actions, just as failure to follow the rules, will get a seller into trouble.

I mean buyer to know rules and regulations so that they will affect the seller from losing him or her account

[jonbaas]

I mean buyer to know rules and regulations so that they will affect the seller from losing him or her account

The rules are clearly noted for both buyers and sellers in Fiverr’s Terms of Service. It is a seller’s responsibility to make sure rules are not broken when interacting with a buyer.

[dadeze]

The rules are clearly noted for both buyers and sellers in Fiverr’s Terms of Service. It is a seller’s responsibility to make sure rules are not broken when interacting with a buyer.

Alright, that great and good, thanks

[maitasun]

I think fiverr support should have rules and regulations for buyer, to know what to do and what they should not do, so that seller will not lost is account please

I think fiverr support should have rules and regulations for buyer, to know what to do and what they should not do, so that seller will not lost is account please

Fiverr does have and it’s called Terms of Service

https://www.fiverr.com/terms_of_service?source=footer

[abdullah_shah]

i also received warning yesterday because client share his ■■■■■ details…

[jonbaas]

i also received warning yesterday because client share his ■■■■■ details…

Why do certain sellers always say that it is the buyers fault, when a seller gets a warning for breaking the site rules? I highly doubt that Fiverr gave YOU a warning for something your buyer did. It is more likely that you gained your warning because of how YOU responded to what the buyer asked for.

If a buyer breaks the rules, Fiverr usually deals with the buyer. If a seller breaks the rules, the seller will be the one gaining a warning, restriction, or banishment.

[abdullah_shah]

Why do certain sellers always say that it is the buyers fault, when a seller gets a warning for breaking the site rules? I highly doubt that Fiverr gave YOU a warning for something your buyer did. It is more likely that you gained your warning because of how YOU responded to what the buyer asked for.

If a buyer breaks the rules, Fiverr usually deals with the buyer. If a seller breaks the rules, the seller will be the one gaining a warning, restriction, or banishment.

before getting Warning i Report that buyer ,and after few hours i got Warning … i contacted twice to CS but they are not giving me any satisfactory answers .now i again open a new ticket .

[jonbaas]

before getting Warning i Report that buyer ,and after few hours i got Warning … i contacted twice to CS but they are not giving me any satisfactory answers .now i again open a new ticket .

before getting Warning i Report that buyer ,and after few hours i got Warning

Perhaps your choice to report the buyer was inappropriate.

contacted twice to CS but they are not giving me any satisfactory answers

Fiverr doesn’t have to give you “satisfactory answers” that you want to hear. Whatever answers Fiverr chooses to give you, are THE answers to your questions. This is Fiverr’s site. They set the rules, and their answers are final.

now i again open a new ticket

And that will likely annoy Fiverr CS even further. You don’t need multiple tickets for the same issue. One is enough. In fact, Fiverr even requests that people only open one ticket per issue. They have been known to issue warnings to users who keep opening multiple tickets.

[abdullah_shah]

before getting Warning i Report that buyer ,and after few hours i got Warning

Perhaps your choice to report the buyer was inappropriate.

contacted twice to CS but they are not giving me any satisfactory answers

Fiverr doesn’t have to give you “satisfactory answers” that you want to hear. Whatever answers Fiverr chooses to give you, are THE answers to your questions. This is Fiverr’s site. They set the rules, and their answers are final.

now i again open a new ticket

And that will likely annoy Fiverr CS even further. You don’t need multiple tickets for the same issue. One is enough. In fact, Fiverr even requests that people only open one ticket per issue. They have been known to issue warnings to users who keep opening multiple tickets.

this time …i just request CS to let me know on why i get warning…

[jonbaas]

this time …i just request CS to let me know on why i get warning…

Alright. I wash my hands of your concerns. I encouraged you not to do so, because Fiverr doesn’t like multiple tickets. Any future consequences of your poor choices, and your encouragement not to harass CS are entirely your own.

[abdullah_shah]

before getting Warning i Report that buyer ,and after few hours i got Warning

Perhaps your choice to report the buyer was inappropriate.

contacted twice to CS but they are not giving me any satisfactory answers

Fiverr doesn’t have to give you “satisfactory answers” that you want to hear. Whatever answers Fiverr chooses to give you, are THE answers to your questions. This is Fiverr’s site. They set the rules, and their answers are final.

now i again open a new ticket

And that will likely annoy Fiverr CS even further. You don’t need multiple tickets for the same issue. One is enough. In fact, Fiverr even requests that people only open one ticket per issue. They have been known to issue warnings to users who keep opening multiple tickets.

Perhaps your choice to report the buyer was inappropriate

i choose other …and write that (buyers wants to contact him outside the fiverr…)

[aqal_acca]

Perhaps your choice to report the buyer was inappropriate

i choose other …and write that (buyers wants to contact him outside the fiverr…)

Finally my issue has been resolved as I was right, thanks all friends and fiverr. thanks