harshanasrimal Posted May 11, 2019 Share Posted May 11, 2019 In my dashboard, it says my average response rate is 100% and the average response time is 1 hour. But since the last few days only under my gig, it displays my average response time as 2 hours for the buyers. I reported this issue to the Fiverr and they told me they will check and let me know. But today my gig displays my average response time as 6 hours. I don’t know what’s happening to Fiverr system. I noted lots of issues since the last few days. Can you guys please tell me what you see under my gig.1 hour, 2 hours, 6 hours or anything else???Click Here for my Gig 5 Link to comment Share on other sites More sharing options...
jhakz1234 Posted May 11, 2019 Share Posted May 11, 2019 I have also faced that issue and when I have checked my profile from incognito mode my average response time was showing 10 hours .When My average response time is one hour .And I have contacted CS.Fiverr is updating their website .For that we are facing some issue .They are fixing it… So we can just wait for the update. 5 Link to comment Share on other sites More sharing options...
harshanasrimal Posted May 11, 2019 Author Share Posted May 11, 2019 I have also faced that issue and when I have checked my profile from incognito mode my average response time was showing 10 hours .When My average response time is one hour .And I have contacted CS.Fiverr is updating their website .For that we are facing some issue .They are fixing it… So we can just wait for the update.But the thing is this rates cause to our gig ranking right? 5 Link to comment Share on other sites More sharing options...
jhakz1234 Posted May 11, 2019 Share Posted May 11, 2019 But the thing is this rates cause to our gig ranking right?No…Because it is a bug …And your real response time is one hour . 7 Link to comment Share on other sites More sharing options...
harshanasrimal Posted May 11, 2019 Author Share Posted May 11, 2019 No…Because it is a bug …And your real response time is one hour .Don’t you think that will affect for new orders because if I am a buyer I would like to offer my task to a great Seller who always communicate everything with me.Am I wrong? 3 Link to comment Share on other sites More sharing options...
jhakz1234 Posted May 11, 2019 Share Posted May 11, 2019 Don’t you think that will affect for new orders because if I am a buyer I would like to offer my task to a great Seller who always communicate everything with me.Am I wrong?Am I wrong?Yes…In this case it can affect on your sale…I will recommend you to contact fiverr CS … 3 Link to comment Share on other sites More sharing options...
cre8iveartwork Posted May 11, 2019 Share Posted May 11, 2019 same thing is happening here , mine has dropped to 4days :)) even though It usually takes around 5 minutes to respond … it’s a bug it will probably be fixed , it doesn’t affect you in any way 4 Link to comment Share on other sites More sharing options...
harshanasrimal Posted May 11, 2019 Author Share Posted May 11, 2019 Am I wrong?Yes…In this case it can affect on your sale…I will recommend you to contact fiverr CS …I already contact them. but I’m afraid. Lets see. anyway thank you so much for the details you shared. Fiverr support didn’t told me about this maintenance . 3 Link to comment Share on other sites More sharing options...
jhakz1234 Posted May 11, 2019 Share Posted May 11, 2019 I already contact them. but I’m afraid. Lets see. anyway thank you so much for the details you shared. Fiverr support didn’t told me about this maintenance .Wait for their update because there are many bugs I can see in fiverr and also asked about those to the CS .thank you so muchYou are welcome … 3 Link to comment Share on other sites More sharing options...
uk1000 Posted May 11, 2019 Share Posted May 11, 2019 On your gig it says average response time 6 hours. But clicking on the “contact me” button says avg response time 1 hours. 4 Link to comment Share on other sites More sharing options...
harshanasrimal Posted May 12, 2019 Author Share Posted May 12, 2019 On your gig it says average response time 6 hours. But clicking on the “contact me” button says avg response time 1 hours.Thanks for letting me know. 3 Link to comment Share on other sites More sharing options...
a_scraper Posted May 13, 2019 Share Posted May 13, 2019 I’m facing the same issue. Since I’ve joined Fiverr my average response time in the dashboard has been 1 hour and it still is because I respond to every message in less than one hour.But 2 days ago I noticed that the average response time inside my one and only gig is 11 hours!!!I contacted Fiverr’s CS and they replied with a link to an article about the average response time and advised me to reply to the future messages faster!! 😂I then replied to them to further explain the issue to let them know there is a bug in the system. And I’m still waiting for them to reply. 3 Link to comment Share on other sites More sharing options...
a_scraper Posted May 14, 2019 Share Posted May 14, 2019 Is there any updates? 5 Link to comment Share on other sites More sharing options...
harshanasrimal Posted June 7, 2019 Author Share Posted June 7, 2019 Is there any updates?Still, they are working on the bug. I asked yesterday. 3 Link to comment Share on other sites More sharing options...
pyonarts Posted June 12, 2019 Share Posted June 12, 2019 I noticed mine is showing 3 days on the gig page. It seriously worrying me. I just contacted CS, didn’t know it’s an ongoing problem. Hopefully, they will solve it soon. 4 Link to comment Share on other sites More sharing options...
rexhoward Posted December 28, 2022 Share Posted December 28, 2022 (edited) Truly shocking. Edited December 28, 2022 by rexhoward 3 Link to comment Share on other sites More sharing options...
gitioracle Posted December 28, 2022 Share Posted December 28, 2022 This issue is truly alarming and something that made me, ONCE AGAIN, quit selling on fiverr and I will stay away UNTIL this issue is fixed. My gig is highly rated, never have had any issues and my clients know responding to them is my religion. I’m known for my responsiveness, and going out of my ways re responding to clients all my life, and not just on fiverr. But a quick look of my gigs and reviews speak for themselves. I returned to Fiverr after 2.5 years of absence in the middle of Nov. Given I live in Australia and out of normal hour zone, my response time is always 1-2 hours. That’s normal for me. Suddenly, my average response time went to 72 hours overnight! I brought the glitch issue to Fiverr. Received zero meaningful help or explanation. Then it went to 48 hours, magically, after the first complaint. It remained there and it is still 48 hours. So far, I have received 3 irrelevant pedantic responses from Fiverr trying to teach me how their system work. I have received zero proof or evidence re how my average response time that a child can see going over my responses to few messages are all within few hours cannot possibly equate to 72 or 48 hour averages. Not sure about others, but as a PhD level engineer, I think I know how averages are calculated and how WRONG their system is. I’m amazed by their algorithm! Truly, fascinating case for me. I cannot believe I actually have been experiencing this unreal situation. A simple apology and admission of a massive glitch is what I expected as a responsible grown up engineer. But hey, that’s too much to ask apparently. I live by the golden rule. All my life has strong boundaries that I never ever fail to abide by no matter what the cost. I stopped my gigs. I stopped my ads. I could care less. It’s fair for Fiverr to expect sellers to do the right things. It’s SELLER’S RIGHT to expect Fiverr to do the right thing. I learned this years ago. What’s right is what’s right. We should all have self respect and never ever work within unjust and disrespectful rules and regulations. I will wait it out until this rogue algorithm sorts out its (mis)calculation issues. Nothing will be missed. Giti Oracle 5 Link to comment Share on other sites More sharing options...
hament Posted December 28, 2022 Share Posted December 28, 2022 (edited) 2 hours ago, gitioracle said: This issue is truly alarming and something that made me, ONCE AGAIN, quit selling on fiverr and I will stay away UNTIL this issue is fixed. My gig is highly rated, never have had any issues and my clients know responding to them is my religion. I’m known for my responsiveness, and going out of my ways re responding to clients all my life, and not just on fiverr. But a quick look of my gigs and reviews speak for themselves. I returned to Fiverr after 2.5 years of absence in the middle of Nov. Given I live in Australia and out of normal hour zone, my response time is always 1-2 hours. That’s normal for me. Suddenly, my average response time went to 72 hours overnight! I brought the glitch issue to Fiverr. Received zero meaningful help or explanation. Then it went to 48 hours, magically, after the first complaint. It remained there and it is still 48 hours. So far, I have received 3 irrelevant pedantic responses from Fiverr trying to teach me how their system work. I have received zero proof or evidence re how my average response time that a child can see going over my responses to few messages are all within few hours cannot possibly equate to 72 or 48 hour averages. Not sure about others, but as a PhD level engineer, I think I know how averages are calculated and how WRONG their system is. I’m amazed by their algorithm! Truly, fascinating case for me. I cannot believe I actually have been experiencing this unreal situation. A simple apology and admission of a massive glitch is what I expected as a responsible grown up engineer. But hey, that’s too much to ask apparently. I live by the golden rule. All my life has strong boundaries that I never ever fail to abide by no matter what the cost. I stopped my gigs. I stopped my ads. I could care less. It’s fair for Fiverr to expect sellers to do the right things. It’s SELLER’S RIGHT to expect Fiverr to do the right thing. I learned this years ago. What’s right is what’s right. We should all have self respect and never ever work within unjust and disrespectful rules and regulations. I will wait it out until this rogue algorithm sorts out its (mis)calculation issues. Nothing will be missed. Giti Oracle I actually think there is a pretty big flaw in their calculation, which could explain what is going on. Think of the messages as a sorted array: ie, [m1, m2, m3, m4, ...... mN] So each message mN has a timestamp, and I think they use the 60 day cuttoff to determine the set of reference messages to include, but then I suspect that each reference message is compared to its immediate prior message within the thread, ie, the m(n-1)th message, which could be months or years ago, outside the 60 day window. This then accrues a huge time penalty. For example. Lets say you have an old old old client, who last messaged you 2 years ago at the end of a transaction. You send them an offer just now, to try and re-ignite the relationship, and the 'offer' therefore falls inside the 60 day rolling window. But it is then compared to the last message which was 2 years ago, and incorrectly contributes a massive time penalty. I am a programmer, and this is my explanation of what might be happening, but I have not seen their code base so its difficult to say for sure, so this is just speculation in a sense. However, fiverr should listen to this kind of feedback instead of just redirecting people to some stupid condescending knowledge-base like they are low intelligence grifters. Sellers have a pretty good intuition as to how quickly they respond to their customers, and if sellers are reporting "Hey I usually respond within 1 or 2 hours, but you say it takes days and days", then it could be a good indication that there is a bug in the particular calculation methodology. Cheers, Hament Edited December 28, 2022 by hament 3 Link to comment Share on other sites More sharing options...
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