Buyers ordering without messaging first and expecting hours of work for $5!

[lorena72]

I’m sure this was mentioned before but was not able to find it in the most recent discussions. Recently I’ve been having a lot of people order from me without messaging me first. On each gig, I have it very clear that people must contact me first before ordering. I assist clients for my virtual assistant work outside of fiverr and may not always be available here depending on the tasks. I made my gigs for 7-10 days in case an order takes more time. Also most of the orders are for tasks that are in depth and will take more than 45 minutes (what I offer for $5). When I tell them this, they get mad.



So, besides asking to mutually cancel the order (which I have been doing), is there anything else that I can do?

I read that mutual cancellations don’t count but I feel that they do. It also raises my percentage of cancellations.



I know there are most likely many sellers dealing with my situation and would appreciate any advice.



Thanks so much!

[adorablenames]

I looked over your gig description carefully and have come to the conclusion that you are only asking for trouble with this gig. I would suggest completely overhauling this or splitting it up into multiple gigs for SPECIFIC TASKS to complete.



Don’t throw in the kitchen sink. 1 Gig for Proof reading… 1 for Social Media… one for Research. Or do combos… I will Proof Read or Research for you, etc. Get real specific though.



I foresee nothing but miscommunication and buyers expecting much more than what you really would like to offer for only $5. Grab their attention for a specific task, then work on upselling them towards your $5 and hour services.



Just my 2 cents

[anigrams]

For the real dummies you might consider adding the 45 minutes for $5 into you title. I would also suggest to yellow highlight it in your text to focus on that point.

[lorena72]

Reply to @adorablenames: Thanks for the advice. I did at one time have more separated gigs but I have some that I suspended. Maybe I will unsuspend them or make more new ones. Thanks!

[lorena72]

Reply to @anigrams: Good idea, thanks!