Some sort of bug please help

[thelvm]

There is some sort of bug in my gig page can anyone please confirm how many orders in Que do you see on my page ? I have 6 orders in Que right now but for others its showing 3 and also some of my gig previews are not working correctly I am talking about my gig : I will make animated lyric video for you.

I have already asked cs, but they are saying everything is fine but I don’t think so. p.s already tried everything clearing cache cookies.

[lloydsolutions]

I can see 2 orders in the queue. Your other gig has 1 order in the queue.

[thelvm]

I can see 2 orders in the queue. Your other gig has 1 order in the queue.

LOL it’s irritating now how do I explain them…

[hanshuber16]

LOL it’s irritating now how do I explain them…

This seems to be a recurring issue, too (along with the delivery bug).

Have a look at this thread for more info. on this issue:

Sellers please check the number of orders in your queues for each gig, and also the number of days for delivery that shows on each of your gigs. Look at the actual gigs. Mine are wildly wrong. I actually have zero orders in my queue. Please post here if yours are right or wrong.

[thelvm]

This seems to be a recurring issue, too (along with the delivery bug).

Have a look at this thread for more info. on this issue:

Sellers please check the number of orders in your queues for each gig, and also the number of days for delivery that shows on each of your gigs. Look at the actual gigs. Mine are wildly wrong. [orders%20in%20queue%20wrong]I actually have zero orders in my queue. Please post here if yours are right or wrong.

Sure ill check it out, this is what I see on my gig page.

[thelvm]

This seems to be a recurring issue, too (along with the delivery bug).

Have a look at this thread for more info. on this issue:

Sellers please check the number of orders in your queues for each gig, and also the number of days for delivery that shows on each of your gigs. Look at the actual gigs. Mine are wildly wrong. [orders%20in%20queue%20wrong]I actually have zero orders in my queue. Please post here if yours are right or wrong.

i just read the above topic i don’t have any problems if they show wrong info the main problem for me is the gig previews i get all the orders just because people like my work if the cant see what I have done for others why would they contact…

[uk1000]

i just read the above topic i don’t have any problems if they show wrong info the main problem for me is the gig previews i get all the orders just because people like my work if the cant see what I have done for others why would they contact…

I can’t see the video in your list currently, but when I have seen a corrupted preview image the video still played if the user clicks to play it. You could report it to CS. I think it might happen when the video selected is a format that it doesn’t normally get (eg. a vertical format video) or maybe it’s a very high bitrate video.

[thelvm]

I can’t see the video in your list currently, but when I have seen a corrupted preview image the video still played if the user clicks to play it. You could report it to CS. I think it might happen when the video selected is a format that it doesn’t normally get (eg. a vertical format video) or maybe it’s a very high bitrate video.

Yes they said to wait 24 hrs but I doubt waiting will help, i mistakenly uploaded a 4k preview I will send the cs a 1080p preview, so they could exchange it.

[uk1000]

Yes they said to wait 24 hrs but I doubt waiting will help, i mistakenly uploaded a 4k preview I will send the cs a 1080p preview, so they could exchange it.

Though if their system does it’s job correctly it should downscale any video selected by the buyer to show in the preview to whatever resolution Fiverr normally uses for videos in the gallery. Assuming it’s a codec Fiverr supports. So it’s still a bug that should be fixed (since I assume it’s playable but a bad preview image - possibly because the original was 4K - unless if it was also a different aspect ratio than normal and that caused the issue.).

[thelvm]

Though if their system does it’s job correctly it should downscale any video selected by the buyer to show in the preview to whatever resolution Fiverr normally uses for videos in the gallery. Assuming it’s a codec Fiverr supports. So it’s still a bug that should be fixed (since I assume it’s playable but a bad preview image - possibly because the original was 4K - unless if it was also a different aspect ratio than normal and that caused the issue.).

Both the delivery and preview were 4k and same codecs I hope they fix the issues i don’t want these things to impact my sales.

[thelvm]

@uk1000 can you please check my profile again and tell me how many orders do you see and are the gig previews available now ?

[uk1000]

@uk1000 can you please check my profile again and tell me how many orders do you see and are the gig previews available now ?

In Firefox, In 1 gig there’s 1 order in the queue and 5 in the other gig.

In the “I will create an animated lyric video for you” gig

With the same browser the video from the user that said “Great communication…” doesn’t show a preview frame and playing that video says “No video with supported format and MIME type found” but other videos in the gallery work.

[thelvm]

In Firefox, In 1 gig there’s 1 order in the queue and 5 in the other gig.

In the “I will create an animated lyric video for you” gig

With the same browser the video from the user that said “Great communication…” doesn’t show a preview frame and playing that video says “No video with supported format and MIME type found” but other videos in the gallery work.

Thank you so much for helping me out! Everything is fine now. CS said the video can’t be displayed because its 4k.

[uk1000]

Thank you so much for helping me out! Everything is fine now. CS said the video can’t be displayed because its 4k.

It still could be a bug if they can’t downscale it. It shows it as an error message so it’s not right what it’s doing. You could ask them to ask their developers to fix it.

In the meantime for future orders you could create a 1080p/720p version that you attach and put the 4k version on dropbox and link to that (as long as Fiverr don’t have an issue with that). That will mean any previews are more likely to work (unless something like a high bitrate even if it’s 1080p causes it not to show the preview image for it).

[thelvm]

It still could be a bug if they can’t downscale it. It shows it as an error message so it’s not right what it’s doing. You could ask them to ask their developers to fix it.

In the meantime for future orders you could create a 1080p/720p version that you attach and put the 4k version on dropbox and link to that (as long as Fiverr don’t have an issue with that). That will mean any previews are more likely to work (unless something like a high bitrate even if it’s 1080p causes it not to show the preview image for it).

I have already told them 3 times to fix it but I don’t think it’s gonna happen.

[uk1000]

I have already told them 3 times to fix it but I don’t think it’s gonna happen.

You could still agree that it’s likely due to the size/format of the video (say it’s a 4K video) and ask that they ask their developers fix the problem. They also said “you selected to be in a live portfolio” but it’s the buyer that normally selects.

But for 4K I’d normally send a dropbox link with a lower res preview as the Fiverr attachment since the lower res version is more likely to show in the gallery and also it’s more reliable if there was a connection failure part way through uploading. As well as if someone wanted multiple videos with big file sizes and wanted a revision to 1 you wouldn’t need to re-upload all of them in the revision - you could just put the link to the unchanged ones.

[thelvm]

You could still agree that it’s likely due to the size/format of the video (say it’s a 4K video) and ask that they ask their developers fix the problem. They also said “you selected to be in a live portfolio” but it’s the buyer that normally selects.

But for 4K I’d normally send a dropbox link with a lower res preview as the Fiverr attachment since the lower res version is more likely to show in the gallery and also it’s more reliable if there was a connection failure part way through uploading. As well as if someone wanted multiple videos with big file sizes and wanted a revision to 1 you wouldn’t need to re-upload all of them in the revision - you could just put the link to the unchanged ones.

i never upload a full video using fiverr i always use google drive, this time I tried to upload a 4k preview because i thought it would look good. Yeah! But never mind they aren’t gonna fix it ill get it removed.