Buyer purchased gig and asked alot to deliver

[catwriter]

You would be at 90%. I don’t know what they would do. I’m not even sure if they actually do remove the worst review from it.

My rating dropped again. Today it’s a 4.5! My all-time rating is 4.8. I don’t know what happened, maybe it was a 3-star review I got recently.

I guess I’m gonna concentrate on making money. What else can I do?

maybe it was a 3-star review I got recently.

Possibly, though I only see it on your profile, not on any of your gigs (maybe I’ve overlooked it).

What else can I do?

Have you tried giving your buyers a brief explanation for every name/slogan/tagline you send them? Just a sentence or two explaining why you chose that. It doesn’t take much time, and buyers tend to appreciate it (it also helps even if they don’t like your suggestions, it helps them understand your way of thinking, and shows that you have invested time to come up with suggestions, and that you didn’t just send them the first few random ideas you thought of). At least that was my experience.

[fastcopywriter]

maybe it was a 3-star review I got recently.

Possibly, though I only see it on your profile, not on any of your gigs (maybe I’ve overlooked it).

What else can I do?

Have you tried giving your buyers a brief explanation for every name/slogan/tagline you send them? Just a sentence or two explaining why you chose that. It doesn’t take much time, and buyers tend to appreciate it (it also helps even if they don’t like your suggestions, it helps them understand your way of thinking, and shows that you have invested time to come up with suggestions, and that you didn’t just send them the first few random ideas you thought of). At least that was my experience.

My brand names gig is the one that lowers my 60 day score, that gig is rated 4.6.

My slogan gig is at 4.8, but recently someone gave me 3.3.

I like your idea about the brief explanation, sometimes I explain things when they’re not immediately obvious. If I use the word “brook,” in a brand name, I might explain that brook is a synonym of river.

Still, understanding doesn’t mean you get good reviews:

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

[misscrystal]

My brand names gig is the one that lowers my 60 day score, that gig is rated 4.6.

My slogan gig is at 4.8, but recently someone gave me 3.3.

I like your idea about the brief explanation, sometimes I explain things when they’re not immediately obvious. If I use the word “brook,” in a brand name, I might explain that brook is a synonym of river.

Still, understanding doesn’t mean you get good reviews:

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

@fastcopywriter Those are some great names you chose. You have some terribly critical people buying your gigs. So if none of the names you give them blow them away you get less than a 5 star review. That’s really unfair. You actually get graded more harshly for that reason than most other sellers do.

You could send a note with the delivery something like this:

While I always strive to give my clients the best possible names, I can’t promise to give every client names that will blow them away. It’s simply not possible to do this every time with every client, for every type of business. I hope you understand that my service is subjective for this reason and if you aren’t thrilled with any of the names I gave you, it does not mean my service was inferior.

[catwriter]

My brand names gig is the one that lowers my 60 day score, that gig is rated 4.6.

My slogan gig is at 4.8, but recently someone gave me 3.3.

I like your idea about the brief explanation, sometimes I explain things when they’re not immediately obvious. If I use the word “brook,” in a brand name, I might explain that brook is a synonym of river.

Still, understanding doesn’t mean you get good reviews:

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

Still, understanding doesn’t mean you get good reviews

I understand, it definitely doesn’t work with all buyers (I think it doesn’t work with resellers at all, and it may or may not help with buyers who don’t really know what they want), but I think that it can help a bit (and that bit might mean the difference between keeping and losing your level).

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

I hate those “it was just ok” 3 star reviews for a creative service, too. Sometimes they come with the addition that somebody else did something that was more to their taste, like it’s your fault somehow.

[uk1000]

My brand names gig is the one that lowers my 60 day score, that gig is rated 4.6.

My slogan gig is at 4.8, but recently someone gave me 3.3.

I like your idea about the brief explanation, sometimes I explain things when they’re not immediately obvious. If I use the word “brook,” in a brand name, I might explain that brook is a synonym of river.

Still, understanding doesn’t mean you get good reviews:

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

As well as describing the slogans/why they were chosen, you could let them know, when delivering the first delivery that they can ask for a revision if necessary / if the delivered slogans aren’t quite what they require. That might make it more likely they’ll ask for a revision if not completely satisfied with the delivered slogans.

Maybe if doing a revision you could ask which of the delivered slogans were most in the right direction. If they have a website that the slogans are for maybe you could ask for that to get an idea of what type of slogans they might most like. Maybe you could use software to help (if you think any of the outputs are good enough or if you could use those for inspiration).

[jonbaas]

My brand names gig is the one that lowers my 60 day score, that gig is rated 4.6.

My slogan gig is at 4.8, but recently someone gave me 3.3.

I like your idea about the brief explanation, sometimes I explain things when they’re not immediately obvious. If I use the word “brook,” in a brand name, I might explain that brook is a synonym of river.

Still, understanding doesn’t mean you get good reviews:

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

I can understand your frustration, however, as one of your competitors in that market, I can also understand why a client might not like ““handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans””. If those were the taglines you delivered, those aren’t particularly strong brand-centered taglines. A basic description of someone’s business isn’t much of a tagline – defining the emotional appeal, or the core incentive of said artisan market is.

Consider this: If McDonald’s had been your client in this situation, you gave them a tagline akin to, “American Burger Restaurant”. That’s not something that would further their emotional brand. McDonald’s actual core tagline is, “I’m Lovin’ It”. Notice how this builds an emotional connection between the consumers and the burgers McDonald’s sells?

A tagline is NOT just slapping words together, and making descriptive phrases. A tagline has meaning, it has a story, it has emotional appeal. What the client says you delivered don’t do any of that. So I can understand why he/she might have been disappointed.

Great taglines are not easy to create. And most clients know that. That’s why they hire brand developers like you or me.

You’re right, you can’t control how a client feels about the ideas you deliver. However – based upon the examples the client listed – perhaps you can dig a little deeper into the true substance of a tagline, and that might resolve some of the frustration and clients like that one have noted.

[misscrystal]

Here’s what I got (3.3 slogan review)

“Just okay for me. Perhaps it’s my own hopeful optimism that I would receive a great slogan/tag line that I couldn’t think of myself. This was a tagline for an original artisan marketplace. Examples of my delivery include “handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans”.”

I don’t know what she was expecting, and I don’t know why Fiverr is punishing me for something I can’t control.I can’t control what people think or how they react.

I can understand your frustration, however, as one of your competitors in that market, I can also understand why a client might not like ““handcrafted wonders”, “creative traders”, “tiny stores”, “personal workshops”, “american artisans””. If those were the taglines you delivered, those aren’t particularly strong brand-centered taglines. A basic description of someone’s business isn’t much of a tagline – defining the emotional appeal, or the core incentive of said artisan market is.

Consider this: If McDonald’s had been your client in this situation, you gave them a tagline akin to, “American Burger Restaurant”. That’s not something that would further their emotional brand. McDonald’s actual core tagline is, “I’m Lovin’ It”. Notice how this builds an emotional connection between the consumers and the burgers McDonald’s sells?

A tagline is NOT just slapping words together, and making descriptive phrases. A tagline has meaning, it has a story, it has emotional appeal. What the client says you delivered don’t do any of that. So I can understand why he/she might have been disappointed.

Great taglines are not easy to create. And most clients know that. That’s why they hire brand developers like you or me.

You’re right, you can’t control how a client feels about the ideas you deliver. However – based upon the examples the client listed – perhaps you can dig a little deeper into the true substance of a tagline, and that might resolve some of the frustration and clients like that one have noted.

@jonbaas I see what you mean. They are looking for an identity rather than just a generic descriptive name.

What if he had delivered a name like “Etsy”? Would they have liked that better?

Or the Amazon brand they launched to compete with Etsy: “Handmade”. Or:

The Citizenry

Parachute

Ten Thousand Villages

West Elm

Raven + Lily

Rose and Fitzgerald

Accompany

Equal Uprise

The Little Market

Tictale

All are actual artisan companies. This is a rapidly growing market.

To be fair it’s possible they could have gotten names of that quality and not

liked them either.

[fastcopywriter]

@fastcopywriter Those are some great names you chose. You have some terribly critical people buying your gigs. So if none of the names you give them blow them away you get less than a 5 star review. That’s really unfair. You actually get graded more harshly for that reason than most other sellers do.

You could send a note with the delivery something like this:

While I always strive to give my clients the best possible names, I can’t promise to give every client names that will blow them away. It’s simply not possible to do this every time with every client, for every type of business. I hope you understand that my service is subjective for this reason and if you aren’t thrilled with any of the names I gave you, it does not mean my service was inferior.

You could send a note with the delivery something like this:

Thanks for that wonderful note you wrote. I edited my quick response to include that note in the delivery message.

McDonald’s actual core tagline is, “I’m Lovin’ It”.

I remember when McDonald’s created “I’m Lovin’ It,” a lot of my fellow copywriters hated it, as for the public, some have used it to create memes. They show a dirty restaurant, nasty burger, dirty bathroom, and put “I’m Lovin’ It” in the picture. On the other hand, some say it’s better to be talked about than not talked about, and if McDonald’s intent with the slogan was attention, they succeeded.

The brand story of my client was that this would be a fair where every business is a small business, usually an artisan, from America, nothing is imported, or made by machines. I felt it was a conservative brand, so I didn’t want to do something too crazy. Besides, my clients hate it when I go crazy. There was an web marketing agency that demanded something wild and different, I gave them “Barely Legal Marketing,” and some other options, they were not happy.

Thanks for your advice.

[jonbaas]

You could send a note with the delivery something like this:

Thanks for that wonderful note you wrote. I edited my quick response to include that note in the delivery message.

McDonald’s actual core tagline is, “I’m Lovin’ It”.

I remember when McDonald’s created “I’m Lovin’ It,” a lot of my fellow copywriters hated it, as for the public, some have used it to create memes. They show a dirty restaurant, nasty burger, dirty bathroom, and put “I’m Lovin’ It” in the picture. On the other hand, some say it’s better to be talked about than not talked about, and if McDonald’s intent with the slogan was attention, they succeeded.

The brand story of my client was that this would be a fair where every business is a small business, usually an artisan, from America, nothing is imported, or made by machines. I felt it was a conservative brand, so I didn’t want to do something too crazy. Besides, my clients hate it when I go crazy. There was an web marketing agency that demanded something wild and different, I gave them “Barely Legal Marketing,” and some other options, they were not happy.

Thanks for your advice.

There was an web marketing agency that demanded something wild and different, I gave them “Barely Legal Marketing,” and some other options, they were not happy.

This name could have strong negative connotations, too, though, if you think about it. 😉

But you’re right, we, as brand developers, cannot possibly hope to understand everything about a client’s personal preferences. That’s why we deliver a variety of options, and give them options to work with. The rest if up to them.

[fastcopywriter]

There was an web marketing agency that demanded something wild and different, I gave them “Barely Legal Marketing,” and some other options, they were not happy.

This name could have strong negative connotations, too, though, if you think about it. 😉

But you’re right, we, as brand developers, cannot possibly hope to understand everything about a client’s personal preferences. That’s why we deliver a variety of options, and give them options to work with. The rest if up to them.

This name could have strong negative connotations, too, though, if you think about it.

Yes, I stole barely legal from the adult industry. My inspirations was those bars that model themselves after speakeasies, prohibition, restaurants that go for the whole mafia angle even though a real mob-owned restaurant would never do that.

I like risqué things, there’s a joint in Vegas called Terrible’s Hotel and Casino, now that’s very ballsy even for Vegas. Ironically, their reviews aren’t terrible at all, 3-4 stars for the most part.

[jonbaas]

This name could have strong negative connotations, too, though, if you think about it.

Yes, I stole barely legal from the adult industry. My inspirations was those bars that model themselves after speakeasies, prohibition, restaurants that go for the whole mafia angle even though a real mob-owned restaurant would never do that.

I like risqué things, there’s a joint in Vegas called Terrible’s Hotel and Casino, now that’s very ballsy even for Vegas. Ironically, their reviews aren’t terrible at all, 3-4 stars for the most part.

I like risqué things, there’s a joint in Vegas called Terrible’s Hotel and Casino, now that’s very ballsy even for Vegas. Ironically, their reviews aren’t terrible at all, 3-4 stars for the most part.

Well then, it’s a good thing you don’t explain your work… I imagine the clients would be notably disapproving if you told them where your inspiration ACTUALLY came from. 😉

[sefiuu]

Hello all,

I am in a difficult situation. I got a basic gig purchased message from a buyer few days back. When i read the details it did not come in the basic package and i thought it to be a complex and bundled plugins kind of job (asking for more then 3 plugins in single order).

On communication with buyer, i tried to convinced him to change the order for time and cost. What he did is that rather updating the order we are into he ordered 2 more gigs of same package. This further complicated the situation as even after he purchased 3 gigs this do not fulfill time and cost requirements which i had for the project.

Now situation is i have fiverr evaluation period in next two days and if i ask buyer to cancel orders it will straight away give a hit to my profile and i’ll be downgrade to level 1 and even if i manage to get that cancellation done after evaluation it will still give a hit which will take me another 10 - 15 orders to lift up the percentage of profile so in next evaluation i don’t get downgraded.

Buyer is not convinced to either give more time or cost for the order. Also, what he’s asking doesn’t make sense they are foolish kind of requirements.

Please suggest what to do? I have no hopes on CS as i’ll be on suffering end for no reason anyways.

I have no hopes on CS as i’ll be on suffering end for no reason anyways.

This part got me 😅 .

I just hope every new arrival/Sellers get to know about this fact before it becomes too late.

[fastcopywriter]

I like risqué things, there’s a joint in Vegas called Terrible’s Hotel and Casino, now that’s very ballsy even for Vegas. Ironically, their reviews aren’t terrible at all, 3-4 stars for the most part.

Well then, it’s a good thing you don’t explain your work… I imagine the clients would be notably disapproving if you told them where your inspiration ACTUALLY came from. 😉

Sometimes it’s better not to know how the sauce is made. The only thing I might explain is that this word is a synonym of that word, or agua is water in Spanish, things the client may or may not know.

But overall, I think creativity is like a magic trick, and people are interested in the end result, not the process.

[catwriter]

Sometimes it’s better not to know how the sauce is made. The only thing I might explain is that this word is a synonym of that word, or agua is water in Spanish, things the client may or may not know.

But overall, I think creativity is like a magic trick, and people are interested in the end result, not the process.

But overall, I think creativity is like a magic trick, and people are interested in the end result, not the process.

Some people like knowing the process (a part of it, anyway), it makes them feel good.

The brand story of my client was that this would be a fair where every business is a small business, usually an artisan, from America, nothing is imported, or made by machines. I felt it was a conservative brand

I think that “American Artisans” would be a good one for that, there’s some emotion in it, the pride of being American included. Too bad your client didn’t like it.

[fastcopywriter]

But overall, I think creativity is like a magic trick, and people are interested in the end result, not the process.

Some people like knowing the process (a part of it, anyway), it makes them feel good.

The brand story of my client was that this would be a fair where every business is a small business, usually an artisan, from America, nothing is imported, or made by machines. I felt it was a conservative brand

I think that “American Artisans” would be a good one for that, there’s some emotion in it, the pride of being American included. Too bad your client didn’t like it.

I think that “American Artisans” would be a good one for that, there’s some emotion in it, the pride of being American included. Too bad your client didn’t like it.

He felt it was too common, he wanted something that would blow him away. I’m glad you liked it!

[catwriter]

I think that “American Artisans” would be a good one for that, there’s some emotion in it, the pride of being American included. Too bad your client didn’t like it.

He felt it was too common, he wanted something that would blow him away. I’m glad you liked it!

A tagline for something that sounds like a somewhat conservative brand that would blow him away? Err, good luck to him with the search for good old that blows away.

[fastcopywriter]

A tagline for something that sounds like a somewhat conservative brand that would blow him away? Err, good luck to him with the search for good old that blows away.

I imagine article writers have similar issues with clients that want award-winning articles and keystone content.

I’m not saying it can’t be done, I’m just saying that even the best of the best aren’t winning awards everyday.