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I lost $ 367 today (6 order completed > all cancel today)

magicthe24h

By magicthe24h
in Seller Wins

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magicthe24h Newbie

magicthe24h

Posted
Posted

My sad story.

“THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE”

I worked 10 days for 7 completed orders. Today all cancel.
I know bad buyers have disputed the charge with Paypal.

But the problem is that Fiverr does not protect the seller.
The money was deducted from my account and I have no way to defend myself at all. How is that possible and/or fair? I did the work. It was accepted.

That’s ridiculous!!!

****************.

Mod Note: Screenshot removed. Please remove the username before reposting.

magicthe24h Newbie

magicthe24h

Posted
  • Author
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I also have many experience. But no any protection for seller 😦

I have encountered many similar cases. But this time the money was too big. I take too much time.

mariashtelle1 Grand Master

mariashtelle1

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Did you actually contacted CS? Or you went straight ahead to the forum?

If not then CS should be the first instance you reach out right away when things like this happen.
Send them all the proof that you completed the job according to your gig description and client was happy. CS looks at each case and they might be able to get your money back even if it will take time, weeks or even a month.
But they are not a mind readers they cant fix your problem when they are unaware of a problem.

jeewatram Enthusiast

jeewatram

Posted
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Well, I didn’t had any similar case yet, but during research I found that a number of developers who stole client’s payment credential, after they used to hire freelancers. But somehow payment protection services like Paypal & other, investigate such kind of issues & get refund the amount to their customers. I think someone did the same with you & that’s why payment has been refunded. To protect yourself, you have to be active while someone suddenly repeatedly place order with no feedback & also notice the buyer’s date of joining. I hope these are a few tips which can save you in future.

simplybright Apprentice

simplybright

Posted
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Contact CS, they’ll help you to get your funds back. I’ve had this happen several times (orders have been cancelled/refunded months later for whatever reason) and they’ve given the funds back.

Guest flyingnetworks

Guest flyingnetworks

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i think fiverr should provide some adventage for seller.

Guest flyingnetworks

Guest flyingnetworks

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@flyingnetworks Can you please elaborate?

its means when a buyer report on fiverr aginist a seller fiverr don’t judge anything i think this is pair

Guest flyingnetworks

Guest flyingnetworks

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Nobody reported anyone here. This topic is about chargebacks.

exactly. i said here why chargeback because of the buyer cancel this order. but the seller already work 7 days and he return all money that is order value. so now what the seller got from here??

mariashtelle1 Grand Master

mariashtelle1

Posted
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exactly. i said here why chargeback because of the buyer cancel this order. but the seller already work 7 days and he return all money that is order value. so now what the seller got from here??

He can contact fiverr support so they could resolve it. In most cases they do manage to get money back from chargebacks.

Even fiverr can’t do anything about chargebacks because it’s people reversing payment with their bank or PayPal and fiverr has no power of predicting or stoping it.

buyer report on fiverr aginist a seller fiverr don’t judge anything

It looks like you are not aware on how chargebacks works and that fiverr is not a mediator in this and has no decision power.

Guest flyingnetworks

Guest flyingnetworks

Posted
Posted

He can contact fiverr support so they could resolve it. In most cases they do manage to get money back from chargebacks.

Even fiverr can’t do anything about chargebacks because it’s people reversing payment with their bank or PayPal and fiverr has no power of predicting or stoping it.

buyer report on fiverr aginist a seller fiverr don’t judge anything

It looks like you are not aware on how chargebacks works and that fiverr is not a mediator in this and has no decision power.

BlockquoteIt looks like you are not aware on how chargebacks works and that fiverr is not a mediator in this and has no decision power

now i know this they have way to get back money if have considerable reason. thanks

Guest seowriter_hub

Guest seowriter_hub

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Oh, Sorry about this

veniceart Enthusiast

veniceart

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Recently buyer also cancel my order said it make was mistake so really there is not any protection for seller

Recently buyer also cancel my order said it make was mistake so really there is not any protection for seller

if a buyer place an order mistakenly then write to fiverr CS. they are ready always to solve your prob. it doesn’t affect your order completion rate. priority for both, buyer and seller.

Guest ryukyra

Guest ryukyra

Posted
Posted

This never happened to me but wow it must suck. I still get scammers from time to time but they are very easy to spot. Protect yourself from fishy people and understand who to work with! It’s crazy that all six orders were cancelled though, that’s absurd.

magicthe24h Newbie

magicthe24h

Posted
  • Author
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Did you actually contacted CS? Or you went straight ahead to the forum?

If not then CS should be the first instance you reach out right away when things like this happen.

Send them all the proof that you completed the job according to your gig description and client was happy. CS looks at each case and they might be able to get your money back even if it will take time, weeks or even a month.

But they are not a mind readers they cant fix your problem when they are unaware of a problem.

I have encountered the same case. Fiverr says the buyer account uses stolen cards. Over

This time I have a lot of buyers’ product images.

Branded products. I don’t think they use stolen cards.

Guest rajuan_hossain

Guest rajuan_hossain

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so sad,but no tension, wait and see.

Guest humanissocial

Guest humanissocial

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I’m so sorry. It’s really unsafe, in my opinion, to do big orders here and do many orders for one person. It’s so risky.

magicthe24h Newbie

magicthe24h

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Feedback from CS: (I know. Fiverr will say that many times)

" Hi Quyet,

I do apologize for the inconvenience this may be causing you. I reviewed the order, and I see that there was a chargeback filed for the payment of this order outside of Fiverr. The funds are now being held by the payment vendor, and are not in our hands.

Please note that whenever a transaction is being reviewed by a payment vendor, we may be required to cancel a transaction or put it on hold (for example - stolen credit card or other fraud activities). This is part of the service we provide to maintain a safe environment for our users.

Keep in mind that when you don’t get paid, neither does Fiverr, and we have no access to the funds. Be aware that we want every Gig order to be successful. If a buyer abused his payment privileges, it is something literally beyond our control, but our Trust & Safety Team is already reviewing this buyer’s actions.

Buyers who do file disputes on their payments made to Fiverr, whether intentional or purposely held by payment vendor for security screening, must resolve those disputes in order to participate again in the Fiverr community, as they are in clear violation of our Terms of Service."

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