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[HELP] Account Flagged by Order Delivery Violation

tlmason

By tlmason
in My Fiverr Experience

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tlmason Newbie

tlmason

Posted
  • Author
Posted

Then try to fix it by contacting CS .Wish they will fix it . And keep us posted what is happening …

I messaged them this morning as soon as I received the notification. I haven’t received any reply yet. But I will post their reply here as soon as I receive it.

misscrystal Grand Master

misscrystal

Posted
Posted

I messaged them this morning as soon as I received the notification. I haven’t received any reply yet. But I will post their reply here as soon as I receive it.

Did the buyer send you a message that you didn’t answer at the end?

renflowergrapx Newbie

renflowergrapx

Posted
Posted

I seriously can’t believe this.

Being on a lower level won’t hurt your business THAT much.

I got NO level badge since the new evalutation system was activated, and my business didn’t feel the hit.

If you work hard and good, people will recognize it.

I hope this will encourage you to go forward and keep enjoy the community =)

The only thing that could hurt my business (just slightly) was the new algorithm, but this is another story lol.

deivys20071 Collaborator

deivys20071

Posted
Posted

oh wow pana mio!! 😮
I hope everything has been solved! I have delivered many empty orders many times bcz I have to upload very large files to another server in order to send the links! 😮 … now we have to send at least one image that has the word “thank you” written on it, for those deliveries that require only text…

joxpress Explorer

joxpress

Posted
Posted

oh wow pana mio!! 😮

I hope everything has been solved! I have delivered many empty orders many times bcz I have to upload very large files to another server in order to send the links! 😮 … now we have to send at least one image that has the word “thank you” written on it, for those deliveries that require only text…

ow we have to send at least one image that has the word “thank you” written on i

That can get you warned easily. If you are delivering files outside Fiverr, the method should be prior agreed on and maybe with consent from CS. What you deliver - the image, or PDF, or doc should mention the details, links et al of the actual delivery.

Sending a thank you note does not mean you have delivered. There are lots of sellers who abuse that.

Never, ever assume anything about Fiverr.

Fiverr owes no one a thing - they are not your brother or uncle. They will strip you of your accolades and stars or even kick you out of their platform - just like that.

Never make assumptions and create your own rules.

As a principal, start thinking of option B & C. Invest some of your earnings in something that can generate you an income outside Fiverr.

Anything and everything is in the realms of possibility in this life.

Alex.M Veteran

Alex.M

Posted
Posted

But this is unfair. I haven’t done anything. and that is the problem. There is glitch in the site that shows your upload and then you leave and your upload is gone. How can I be saved from that? It will eventually happen again until they fix the glitch that has been existing for more than 1 year now. It is unfair that I have to start from scratch (all the buyers I will lose until may 15) because the site has a glitch that I don’t know if next week again it says it uploads my delivery and it doesn’t and I lose everything I have worked on for the past 5 years

yes , there is a glitch… the glitch was there in the past as well , most of the sellers noticed it …

the only solution for this is wait a bit longer before you send the files…even though it appears that the upload is completed wait an extra minute before you actually deliver also resend the files in the buyers inbox for extra safety , upload multiple files to your delivery to make sure that at least something goes through … at the moment there isn’t other option

sherkhanshani Collaborator

sherkhanshani

Posted
Posted

I also faced uploading problem so many times and i use my workstation. It’s best to upload through We Transfer and sent that link as well in case your upload didn’t work at least they will have the link.
When i got this message from fiverr i direct press conform.

renflowergrapx Newbie

renflowergrapx

Posted
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I also faced uploading problem so many times and i use my workstation. It’s best to upload through We Transfer and sent that link as well in case your upload didn’t work at least they will have the link.

When i got this message from fiverr i direct press conform.

What if the customer just take the link and cancel the order? 😂

vickiespencer Grand Master

vickiespencer

Posted
Posted

Yes. I read your message. I will remove the images.

Yes. I read your message. I will remove the images.

You say this, but I see it is still there! 😱 There has been more than one seller who reported to the Forum that they got warnings or their gig was removed for placing a level 2 badge on one of their gigs when they were a level 1.

digitalgeria Contributor

digitalgeria

Posted
Posted

Ive never experienced empty requirements, but i did notice that when a buyer send attachments in the first message it came up empty many times i had to make them re-upload the attachments again.

misscrystal Grand Master

misscrystal

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Posted

Yes. I read your message. I will remove the images.

You say this, but I see it is still there! 😱 There has been more than one seller who reported to the Forum that they got warnings or their gig was removed for placing a level 2 badge on one of their gigs when they were a level 1.

they got warnings or their gig was removed for placing a level 2 badge on one of their gigs when they were a level 1.

I see he is now a level 2. How did this happen, to progress back to level 2 in 24 hours?

pacquo Explorer

pacquo

Posted
Posted

they got warnings or their gig was removed for placing a level 2 badge on one of their gigs when they were a level 1.

I see he is now a level 2. How did this happen, to progress back to level 2 in 24 hours?

How did this happen, to progress back to level 2 in 24 hours?

Demotion cleared by CS (I suppose).

catwriter Grand Master

catwriter

Posted
Posted

@tlmason, it’s great you got level 2 back, but keep in mind that having level badges in your gig pictures is still breaking the rules. You say you’re in charge of 11 people. You don’t want to put them at risk by not removing the images that break the rules, do you?

tlmason Newbie

tlmason

Posted
  • Author
Posted

Good News guys. I talked to several Cs agents and finally one of them listened to me instead of just sending fiverr rules again and again. And she was very nice to restore my account. She advised me to clear my cache (which I already had 2 weeks ago while I was making a preventive clean up to my computer) to prevent the glitch to keep happening.

To avoid this issue in the future guys, I will advise you 2 things.

After making a delivery please, please, please close the window and open the order again to make sure you see your delivery is still there.

If the delivery isn’t there or a buyer sends you an order without attachments contact CS right away so you can prevent this happening to you.

Thank you.

gunawanguan Proficient

gunawanguan

Posted
Posted

I’m having the same problem too this time.
It’s been my third warning from last 2 months.
Have been waiting for CS replied.

I never send any empty delivery too, in fact i always send the design along with the source file included.

gunawanguan Proficient

gunawanguan

Posted
Posted

Oh, i just checked all my delivered buyer and found one that i didn’t upload.
I swear i have upload it, but i don’t know why that the file is not attached properly.

I think you are correct.
Now we should be careful and recheck and recheck again if our file has been uploaded or not.

gunawanguan Proficient

gunawanguan

Posted
Posted

What did you said to CS to prove that you have upload the file but because of some error it didn’t uploaded my friend?

I have same problem here and when i checked there is one buyer that i have delivered but the file isn’t there, i reupload it again at fast on that time.
And i also show some proof that the file is already done yesterday (which is the time when i should delivered).
I put the result of my work on Dropbox so if my buyer need i can always access them anytime just for backup.

I showed them this proof.
Is that enough?
Or what other proof that you showed to CS?

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