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Seller response metrics: First message, or ALL messages in a conversation?


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Does anyone know for sure whether or not our seller response rate takes into account our reply to the first message in a conversation chain or ALL messages in a conversation chain?

It’s very awkward to try and always have the last word with a client.

It’s very awkward to try and always have the last word with a client.

I use to always send a thumbs up emoji when i wanted to end a conversation.👍

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