Replies to First Message

[joeywrites]

I have been wanting to ask this question for a long time. Please, is there a way to answer a first time customer. For example, if the customer messages you directly using your gig, how do you answer? I am always at lost to say or do not know if the words I use are the right ones.

Please I need someone to put me through.

[vickiespencer]

I simply say, “Hello, how can I help you?”