URGENT. Bad experience with fiverr seller. NEED HELP

[juanguillen]

I m having a very bad experience with my order, i hired someone on fiverr for a shopify site and he has not responded in one whole week. fiverr charged my account, i dont want him getting paid for incomplete work. I have contacted the resolution center twice and have not heard back from anyone. Help PLEASE! My order # is: *************
**************.

Mod Note: order number & mail removed.

[lloydsolutions]

If you are unable to resolve this with the seller contact Customer Support.

Here is the link: https://www.fiverr.com/support_tickets/new

[bimolete420]

Please contact with the support team for best solution . They will take care this problem carefully . Thank you