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Do I have to make a refund when we mutually cancel an order?


simonaura
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Hello !

Do I have to make a refund when we mutually cancel an order?

I’m asking you this because in my earnings history, I have “Cancelled Payment Refunded to Buyer” in red…

Kind regard

Simon.

Do I have to make a refund when we mutually cancel an order?

Fiverr does it all for you. 🙂

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I haven’t received any money from the buyers and I’m still going to have to pay them back? 😕

No - the money gets ‘credited’ to your account when they place the order, and gets taken away again if you cancel.

Because the order doesn’t complete, you never actually get the money in the first place.

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No - the money gets ‘credited’ to your account when they place the order, and gets taken away again if you cancel.

Because the order doesn’t complete, you never actually get the money in the first place.

Okay I understand, I didn’t know the money was already transferred when the order was placed!

Thank you very much!

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