Do I have to make a refund when we mutually cancel an order?

[simonaura]

Hello !

Do I have to make a refund when we mutually cancel an order?

I’m asking you this because in my earnings history, I have “Cancelled Payment Refunded to Buyer” in red…

Kind regard

Simon.

[Guest merciavideo]

Hello !

Do I have to make a refund when we mutually cancel an order?

I’m asking you this because in my earnings history, I have “Cancelled Payment Refunded to Buyer” in red…

Kind regard

Simon.

Do I have to make a refund when we mutually cancel an order?

Fiverr does it all for you. 🙂

[simonaura]

Do I have to make a refund when we mutually cancel an order?

Fiverr does it all for you. 🙂

I haven’t received any money from the buyers and I’m still going to have to pay them back? 😕

[Guest merciavideo]

I haven’t received any money from the buyers and I’m still going to have to pay them back? 😕

No - the money gets ‘credited’ to your account when they place the order, and gets taken away again if you cancel.

Because the order doesn’t complete, you never actually get the money in the first place.

[simonaura]

No - the money gets ‘credited’ to your account when they place the order, and gets taken away again if you cancel.

Because the order doesn’t complete, you never actually get the money in the first place.

Okay I understand, I didn’t know the money was already transferred when the order was placed!

Thank you very much!

[lloydsolutions]

In addition to what @merciavideo explained suggest you check out the Terms of Service at the bottom of the Fiverr main page for the rules as to how Fiverr works.

Everything is explained there.

[videoarticle]

You are welcome to fiverr.com

Its obvious you are new.
It’s good to ask questions.
Nice one!