Buyer ordered me and went to offline

[joati_afia98]

Last night a buyer ordered me.It was a order for business card.After giving me the order the buyer went offline but he didn’t give me any requirements.Now what should I do?>

I sent a reminder to the buyer.There shows that the order not started.Waiting for info…Now what can I do?He placed me tha order last night 1 AM.

On the other hand in the orders function there is a active order of mine and there shows a option DUE ON 10 hours…what is that?

Did my time start at that time?
Please help.

[Guest manucornel]

Did you pressed the button for the order to start without requirements? Because if not, there shouldn’t be a timer on that order.

[joati_afia98]

[joati_afia98]

this is what shows…now without content how I will be able to make a business card?

[Guest manucornel]

this is what shows…now without content how I will be able to make a business card?

You can’t. You have to wait for buyer requirements. If you don’t get them in a week, then you can cancel without affecting your rates. 🙂

[joati_afia98]

if I cancel…then it might affect my account…someone told me that

[Guest merciavideo]

if I cancel…then it might affect my account…someone told me that

then it might affect my account…someone told me that

Things change all the time.

From here:

When an order is marked as Incomplete, the buyer is still required to submit the requested information for the seller to complete the order. The order status cannot be adjusted until the buyer replies to the seller’s instructions.

Note: After a week has passed from the original order creation, a seller can cancel the order without any harm to their cancellation ratio or ratings.

[joati_afia98]

Thanks for the information.I was tensed

[joati_afia98]

can anyone tell me what is this?!

[joati_afia98]

[pacquo]

It is a confusing indication. However in the previous screenshot we can see “order not started”.

[joati_afia98]

then what is this?
i am tensed

[pacquo]

then what is this?

i am tensed

I would ignore that. I see that it’s a custom order, so I assume that there must have been some kind of communication before. Any useful information there?

[fonthaunt]

Did you click that green text that says “I have all the information I need.” ?

[pacquo]

Did you click that green text that says “I have all the information I need.” ?

It’s implausible, the Gig does not show the message “1 order in queue”.

[Guest humanissocial]

this is what shows…now without content how I will be able to make a business card?

Give the buyer more time. Some people are busy.

[joati_afia98]

yes…I am giving the buyer time but if time passed out?

[joati_afia98]

I would ignore that. I see that it’s a custom order, so I assume that there must have been some kind of communication before. Any useful information there?

no…Its just i sent a buyer request and then the buyer placed the order and go to offline

[joati_afia98]

What does it mean custom order?

[joati_afia98]

and I think when a order time starts there shows a time box…but in my case there is nothing…

[pacquo]

yes…I am giving the buyer time but if time passed out?

I am giving the buyer time but if time passed out?

No time has passed in this case, actually.

Its just i sent a buyer request and then the buyer placed the order and go to offline

Ok. I mean: the buyer wrote (possibly) something specific, and meaningful, in the request.

Something to work on.

I hope.

I don’t know.

[joati_afia98]

But without his choice or likes…what will I make?
Or should I click that I have all information…
Then may be the time will start…

[fonthaunt]

But without his choice or likes…what will I make?

Or should I click that I have all information…

Then may be the time will start…

If you know what you need to deliver because you have a specific quote set up, you can click to start the order and deliver. If you don’t have the info you need, you want to wait for the buyer.

[pacquo]

But without his choice or likes…what will I make?

Or should I click that I have all information…

Then may be the time will start…

No, don’t click if you don’t have all the required information.

In my naive imagination I assumed that the buyer could have written something like “I am a plumber and I need a modern business card”. It would be a start: while you wait, you could at least narrow the choice among the templates.

[joati_afia98]

so,should I make a business card of a artist?
I don’t know his name even…