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Dashboard "Earned in January" $ keeps decreasing


lenasemenkova
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Did something change in how “Earned in…” is being displayed on the dashboard? Is it a bug?

I’m starting the year slowly so I’m still in triple digits and it’s very noticeable. My “Earned in January” was $611 yesterday evening. Then it changed to $582 this morning. Now it’s $566. The app shows $618 which seems to be another totally random number.

I have no new cancelations or freshly completed orders. The overall cancelation number has remained unchanged.

Usually, the number grows instead of decreasing as the orders get completed or remains unchanged when there is no activity.

I had the same issue around a week ago when “Earned in…” dropped around $40 but in a few hours it got back to the number it was before. So I thought it was a glitch and ignored it. Now it keeps decreasing by small amounts.

I reported the issue and the ticket was forwarded to the tech team immediately but I’m a bit nervous as I wait.

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I’ve faced same issue in the past and I have a same issue now. Unfortunately, CS didn’t manage to help me with that bug. App is showing different value, dashboard showing different value and analytics page showing a different value.
I tried to do something about it but as nothing worked - I just have to live with that.

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I’ve just had the same thing happen to me…only, in my case, it suddenly decreased by $500! Plus, my “Pending” revenue also decreased by the same amount!

I’ve sent an email to CS…they’re always very helpful, so I hope they’ll get it straightened out. Obviously, I’m a bit concerned.

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I’ve just had the same thing happen to me…only, in my case, it suddenly decreased by $500! Plus, my “Pending” revenue also decreased by the same amount!

I’ve sent an email to CS…they’re always very helpful, so I hope they’ll get it straightened out. Obviously, I’m a bit concerned.

Same for me. I noticed it and contacted support.

(The thing is I got some orders completed in this timeframe so the numbers where different from what I provided and they couldn’t help)

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I’ve noticed that “Earned in…” number changes each time the funds get cleared/added to the balance, but not for a correct amount. If $40 clears, the “Earned in…” is $17 off, for instance. Then it goes back to the correct full amount (which I now have to track and compare using fiverr app that doesn’t have the same problem).

It’s been 5 days and I haven’t heard from the Tech Support yet.

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I’ve noticed that “Earned in…” number changes each time the funds get cleared/added to the balance, but not for a correct amount. If $40 clears, the “Earned in…” is $17 off, for instance. Then it goes back to the correct full amount (which I now have to track and compare using fiverr app that doesn’t have the same problem).

It’s been 5 days and I haven’t heard from the Tech Support yet.

Have you made sure to check Dollar / €? ( dollar sign doesn't show up for some reason...)Just recently, I saw a small banner on the bottom of the page, easy to miss, telling me they switched my currency to € because I'm in Europe. So now my phone and desktop numbers are off (€ on desktop, Dollar on phone).1839004340_Screenshot(446).png.f6e3c59c85a8c54d24e68df35dad61db.png

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Have you made sure to check Dollar / €? ( dollar sign doesn't show up for some reason...)Just recently, I saw a small banner on the bottom of the page, easy to miss, telling me they switched my currency to € because I'm in Europe. So now my phone and desktop numbers are off (€ on desktop, Dollar on phone).Screenshot%20(446)

Don’t you just love it when sites just randomly change things “for your convenience” and it’s neither convenient nor asked for? Meh.

But no, I keep an eye on the currency setting at all times after a few misunderstanding about prices/dollars with Australians and Canadians and it hasn’t changed, still set to USD.

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Same thing happen to me! With this case is it necessary to contact CS or will it be normal automatically?

I contacted CS 6 days ago and there is no update yet and no improvement so I have no idea how productive this would be. I’d say contact them to let them know it’s a wide-spread issue that affects a lot of people.

It seems to be self-correcting: the number will decrease and in 6-12 hours it jumps back to the way it should be, from what I can tell. It’s such a pain to check/calculate it now.

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What I’ve found is that the amount that is subtracted corresponds to orders that were DELIVERED by the end of 2018, but only marked as COMPLETED in early 2019.

When the funds for said orders are cleared, it seems that the Order Revenue is moved back to last year (the moment when the order was placed) instead of this year (the moment when it was marked as “completed”) as usual, so that revenue is considered to correspond to December instead of January.

So far the funds do clear -at least for me-, so it should only be an issue with the statistics, and not with the actual payment (in other words, you are getting correctly paid for your orders).

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What I’ve found is that the amount that is subtracted corresponds to orders that were DELIVERED by the end of 2018, but only marked as COMPLETED in early 2019.

When the funds for said orders are cleared, it seems that the Order Revenue is moved back to last year (the moment when the order was placed) instead of this year (the moment when it was marked as “completed”) as usual, so that revenue is considered to correspond to December instead of January.

So far the funds do clear -at least for me-, so it should only be an issue with the statistics, and not with the actual payment (in other words, you are getting correctly paid for your orders).

Did your earnings remain constant after the deduction? Mine jump back and forth. +/- $52 (which would be my standard package minus fiverr fee) every day.

Your explanation does make sense the most, though.

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With all these regular issues I would refrain to suggest Fiverr as primary income source, god knows when the entire earned amount becomes zero and then ban imposed so no way to fight for right.

It’s your choice. I’ve been here for a long time, I had issues with fiverr, I was mad, I was accepting it and so on and so on but we are all still here. And in the end it’s their website and they do what ever they want. You signed their TOS when registered here and if you don’t like it you can just leave the forum, quit the platform and find a better place to earn.

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It’s your choice. I’ve been here for a long time, I had issues with fiverr, I was mad, I was accepting it and so on and so on but we are all still here. And in the end it’s their website and they do what ever they want. You signed their TOS when registered here and if you don’t like it you can just leave the forum, quit the platform and find a better place to earn.

Had the same issue on my acc. Was $1000 plus this morning - now i am under $1000. Is tere an official answer for this ?

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What matters is that your earnings do not go down. The analytics page can sometimes be inaccurate.

I haven’t had the “earned in” part go down but other parts of that page are usually wrong, showing less for current orders: sales, by order and by revenue, for example. Notice these bugs are never for more. I don’t understand why there are these bugs on that page.

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  • 5 weeks later...

Did anyone get their “earned in …” issue resolved?

My number for “Earned in February” still doesn’t match the math, it looks more realistic now at least than the first weeks of February but doesn’t match the added up numbers.

When searching the forum, I found this old thread from 2015 (see post 72) with an apparent solution and link to the help center, the solution should have been to switch to the current year. The window on the earnings page is on the current year though and the link is dead and the equivalent page doesn’t have anything about switching.

However, I thought that maybe switching back to 2018 and then back to 2019 might do something in that case.

Problem: I can’t switch to past years at all, it remains on 2019, after refreshing the page too.

Doesn’t work if I choose specific months in past years, e.g., Jan 2018, either, the page simply remains on Feb 2019.

For 2019 and Feb, it shows only Feb, as it should.
For 2019 and Jan, it shows Jan and Feb. :woman_shrugging:

revenue-year-wont-change.thumb.png.16bafd56250d1a7ff1e5a8e362dab1ab.png
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