Decline order cancelation

[mariasereti]

No, It is not too bad and doesn’t worry, once you complete more orders, the OCR will increase. Just be patient and positive and give your best. We all have faced this senario before.

Yes of course i always give my best!

[mariasereti]

I will be patient and hope i will come back quickly

[humanissocial]

I asked her 10 dollars for the work so far and her answer was “i wish i never contacted you”. She was way too rude. I had no other option

Are you kidding, only ten dollars?! Tell her:

’

I’m sorry but you have agreed to pay only $10 for the work I did and I expect to be paid $10 after doing the work. So no I can’t cancel this.

Then stop talking to her completely. Too bad for her if she regrets it. It’s too late.

The is just unbelievable the way you allowed yourself to be taken advantage of.

This buyer is unbelievable:

I don’t need this anymore, therefore you shouldn’t be compensated for your time, resources and expertise.

So what if you don’t need it anymore. If someone does the work, you pay them.

UGH what a terrible buyer.

[misscrystal]

This buyer is unbelievable:

I don’t need this anymore, therefore you shouldn’t be compensated for your time, resources and expertise.

So what if you don’t need it anymore. If someone does the work, you pay them.

UGH what a terrible buyer.

Well consider it a big important lesson in how to stand up for yourself and be very firm and confident when dealing with this kind of person.

[mariasereti]

This buyer is unbelievable:

I don’t need this anymore, therefore you shouldn’t be compensated for your time, resources and expertise.

So what if you don’t need it anymore. If someone does the work, you pay them.

UGH what a terrible buyer.

Yes exactly. Thanks! I am really sad this happened since i am really polite and willing to help every one who needs my help

[maitasun]

So what is less damage? To have one cancellation or a bad review on your profile?

So what is less damage? To have one cancellation or a bad review on your profile?

Hi Maria,

It depends on how many orders and reviews you have, as well as your current level.

For unleveled sellers with not many reviews or orders, its ususally better to cancel than to get a bad review as the amount of good reviews is not enough to compensate for the bad one, and your rating will drop almost instantly, getting you in a very hard position as, if your rating drops below 4.7, you won’t be able to get access to BR.

On the other hand, although cancellation also strongly affects new sellers for the same reason (low amount of orders), it is not only easier to overcome the drop but won’t affect your level (demotion) as unleveled sellers have none.

[mariashtelle1]

Hi, it’s bad to hear that, but this really happens when buyer want to cancel, there is no way to go. so we need to cancel and go on with the future, this happens to me every month but i am still able to take orders because of my patience and hard work, please keep going, this is business and this happens to every one.

note: Cancellation is better than bad rating.

Cancellation is better than bad rating.

Not at all. Fiverr actually rolled out this system with cancellation ratio because of sellers that are cancelling orders just to avoid bad rating. (It was too many of them and buyers felt really cheated. All they can see are 5 star reviews but the work they receive is a low quality and they felt that those reviews wasn’t truethful anymore. So fiverr decided to take this measures to avoid cancellations from sellers that want to avoid bad rating)

For me, I’d rather to take a bad but honest rating every once in a while than cancelling an order and risking to loose my level badge. (There are always clients that you just can’t find the common grounds and that’s absolutely fine as long as all other orders are provided with a great service)

If you have to cancel orders to maintain a good rating then there is definitely something wrong with a quality of service you are providing.

[hamzarazzaq2]

Cancellation is better than bad rating.

Not at all. Fiverr actually rolled out this system with cancellation ratio because of sellers that are cancelling orders just to avoid bad rating. (It was too many of them and buyers felt really cheated. All they can see are 5 star reviews but the work they receive is a low quality and they felt that those reviews wasn’t truethful anymore. So fiverr decided to take this measures to avoid cancellations from sellers that want to avoid bad rating)

For me, I’d rather to take a bad but honest rating every once in a while than cancelling an order and risking to loose my level badge. (There are always clients that you just can’t find the common grounds and that’s absolutely fine as long as all other orders are provided with a great service)

If you have to cancel orders to maintain a good rating then there is definitely something wrong with a quality of service you are providing.

I think you missed the context of this post, the buyer is stubborn & you know bad rating is on the way, then the only way is to cancel.

[mariashtelle1]

I think you missed the context of this post, the buyer is stubborn & you know bad rating is on the way, then the only way is to cancel.

No I didn’t miss anything.

She did the work, she should be paid for that, doesn’t matter how stubborn client is.

Customer suddenly changed her mind when some of the work was already done. And even if they leave a bad review she can always comment under it and explain the situation

[maitasun]

Cancellation is better than bad rating.

Not at all. Fiverr actually rolled out this system with cancellation ratio because of sellers that are cancelling orders just to avoid bad rating. (It was too many of them and buyers felt really cheated. All they can see are 5 star reviews but the work they receive is a low quality and they felt that those reviews wasn’t truethful anymore. So fiverr decided to take this measures to avoid cancellations from sellers that want to avoid bad rating)

For me, I’d rather to take a bad but honest rating every once in a while than cancelling an order and risking to loose my level badge. (There are always clients that you just can’t find the common grounds and that’s absolutely fine as long as all other orders are provided with a great service)

If you have to cancel orders to maintain a good rating then there is definitely something wrong with a quality of service you are providing.

For me, I’d rather to take a bad but honest rating every once in a while than cancelling an order and risking to loose my level badge.

Hi @mariashtelle1

This is the difference between new or unleved sellers with little amount of orders & reviews, and leveled ones.

Cancellations were really made to punish leveled sellers and it is, in fact, a punishment. The more amount of orders a seller has in a given period of time, the harder it will be to rise the order completion rate.

Take a look at what I wrote about this on another topic, it may be helpful and easier to understand. Although the thread was about response rate, it derived to order completion rate. Excuse me for quoting myself ⬇️

It’s Ok, let me see if I can explain it easier. First of all, there are 3 things we all must understand: Regaining any percentage point is way harder than losing it and, depending on the amount of points you lost in a given period, you will need to complete double, same, half, etc. the amount of total orders you have in that same period, without having anymore cancellation. Cancellation is volume-based meaning it weighs less the higher the amount of orders is - it’s not the same 2 cance…

On the other hand, leveled sellers have enough reviews to hold the bad ones meaning, that those bad reviews they would eventually get, won’t impact their rating as much, doing less harm than cancellations. As rating is an overall time rating, the more reviews you already have, the more bad ones you will need to lower that parameter.

Sadly, no matter how you look at it, for new/unleved sellers with little reviews and orders, is better to take the shot of canceling.

[mariasereti]

Thank all of you that made time to answer my question. I hope my profile will not be affected by this sad incident. I am keep going in Fiverr and i believe that if you are good at what you are doing and polite and willing to help then nothing can stands in your way to success. Good luck to all of you i wish you the best! Thanks

Maria.