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What is response rate based on?
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Question
joyh97
Hello!
My response rate has finally climbed up to 95%, but it’s fluctuated since I joined (in November I think). I’m a bit confused- we already have the response time stat (mine is an hour), so what is response rate based on? I’ve definitely responded to every single person who’s messaged me, and yet my response rate was in the 80s for a while. Does the response have to be within a certain time frame for it to count? Or is it possible people messaged me and then deleted the message? This is confusing!
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