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Order accept / decline feature for the seller


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Sorry if it wasn’t clear enough in the OP, the seller has the choice to either:

  1. Allow buyers to buy instantly, or
  2. Not allow buyers to buy instantly

Still, a lot of buyers don’t even care, they place orders randomly and that will lead to buyer friction and people leaving the platform. So I am 100% sure Fiverr would not allow that.

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So why do airbnb do it?

Well, with Airbnb you’re not actively working, it’s just a passive service, and you can screen your clients because they are coming to your home. Also, you’re not getting 40-50 orders per day like some people do on Fiverr. Among many other things

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Well, with Airbnb you’re not actively working, it’s just a passive service, and you can screen your clients because they are coming to your home. Also, you’re not getting 40-50 orders per day like some people do on Fiverr. Among many other things

If you consider airbnb hosting passive work, what do you consider running a hotel?

Why does it matter if it is passive work or active work anyway?

So you don’t think freelancers should have the right to choose which clients they work with? (Law: Under federal anti-discrimination laws, businesses can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: Race or color. National origin or citizenship status.)

I agree, for high volume sellers - it would make sense that they allow “instant orders” - all they would have to do is have the “instant orders” setting turned on.

Your arguments against the implementation of this function are very thin.

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While this sounds like a good idea, it would be a nightmare if you are the type of seller with a lot of orders. You will barely get any orders because people won’t wait for you to accept or decline an order if you’re sleeping for example.

Most clients on Fiverr just want to share the order and then do their thing knowing you will get the job done. If they initiate the order and you decline that in 12 hours when you are back online, it would take days for a buyer to place an order and get the job done.

Yes you could never scale Fiverr work high at all and you’d spend a ton of time on administration and communication, which you don’t get paid for.

I agree we shouldn’t be penalized for buyers ordering the wrong things, but I think the solution is to change how those ones affect our ratings.

Another option could be a proper (automated) intake form and then if the buyer doesn’t go through it or meet all the criteria that cancellation wouldn’t count in our ratings.

That way it wouldn’t impact scaling or add extra work.

Also, on Fiverr’s end I can see why they dont have a decline feature. This is a marketplace and buyers would leave if they were vetted this way. People have deadlines and they just want to buy and get going. An automated form with established criteria for vetting would mean they are vetted without having to wait for you to personally screen them.

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If you consider airbnb hosting passive work, what do you consider running a hotel?

Why does it matter if it is passive work or active work anyway?

So you don’t think freelancers should have the right to choose which clients they work with? (Law: Under federal anti-discrimination laws, businesses can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: Race or color. National origin or citizenship status.)

I agree, for high volume sellers - it would make sense that they allow “instant orders” - all they would have to do is have the “instant orders” setting turned on.

Your arguments against the implementation of this function are very thin.

If you consider airbnb hosting passive work, what do you consider running a hotel?

Airbnb is not hotel management, just a way for someone like me or you to make some extra bucks. Fiverr is a marketplace for professionals to share their services online. You have to work here, it’s mostly active income, for Airbnb you don’t need any skill, you don’t have to work on anything, just offer the free space you have for $$.

Not sure why you are comparing with Airbnb. Anyway, it’s my opinion and I for one I am sure Fiverr will never implement this as it would cause a lot of friction and wasted time on their side. The return will be minimal for them, but adding this would drive buyers away. They need to bring more buyers here, not to drive them away. An automated process would help but as @humanissocial said, the best thing they can do is to not have us sellers deal with penalties. Then again, if sellers see they don’t get penalized if they choose this option, that would make them abuse the system and say all orders they want to cancel are placed by mistake. I believe that’s why they removed the lack of penalty from mutual cancellations in the first place, to prevent abuse.

So, I would say don’t expect any decline/accept feature anytime soon because it requires a lot of work and planning with pretty much negative returns. Again, my opinion, but I am 100% sure Fiverr will never do this as it doesn’t make any business sense.

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  • 1 year later...

I had a similar problem from a buyer, The buyer told me to design an extremely detailed 3D model that could take up to months or even a year. And he didn't request just one, he sent me like 6-7 different videos and Ideas and told me to do them all just for $65, it's impossible for a single one of the extreme detailed design to be done with that money... Told him, and he either not understand or didn't care about any of the description or what I said. Told him I will make a custom order for his build and since I'm an individual, I can only do one at a time. And later on, he just Straight-up purchased 2 different pre-set Gigs, one $65 and one $30+. He didn't gave me any info on the $30+ Order and just sent it, in the chat he said "You can get it done by now, it's ez"

Since he did not give me any of the $30+ information, nor do I tell him to purchase any of those pre-set Gigs, I tell him to either cancel one of them (as the one which he did not give any info, $30+) OR he should cancel/dispute both Orders and accept the Custom Offer I sent him. 

And... He cancelled the $65 Order, telling me to "start grinding the material for the design now", even though in the description I stated that you will need enough material for the design. Left me with a $30+ Offer telling me to Grind the materials for him, and build the $65 design for him. 

I was so stressed out not knowing what to do, as I am fairly new, and if I cancel, it my hurt my ratings... 

I then contacted the Customer Support for help, they're really helpful and friendly. They helped me through the cancellation progress understanding the reason, then they asked me if I wanna cancel that order, without having it to hurt my ratings. 

The Customer Service who helped me yesterday, if you're seeing this, I really wanna say thank you to you for your help. Also thanks for reading this, there's still some other problems from the Buyer I didn't mention. Anyways, thanks for reading the whole passage.

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