Is this your typical Fiverr service provider?

[cyaxrex]

If it happens a lot you could put a question in the FAQ section or a bit of the gig description that says you don’t register any copyrights.

I could also put in:

Do you write in Spanish?

No

Do you build websites?

No

Do you write and publish Wikipedia pages?

No

Do you write novels?

No

Can you time travel back in time and declare me as the author of the Harry Potter saga?

No

Can I have mustard with this?

No

Can I also have a video of you singing what you write while dancing round a grand piano in nothing but a furry scarf?

No

If I made a new FAQ question for everything I don’t do, I’d have the longest gig description on Fiverr and have even fewer people actually read it.

[misscrystal]

I could also put in:

Do you write in Spanish?

No

Do you build websites?

No

Do you write and publish Wikipedia pages?

No

Do you write novels?

No

Can you time travel back in time and declare me as the author of the Harry Potter saga?

No

Can I have mustard with this?

No

Can I also have a video of you singing what you write while dancing round a grand piano in nothing but a furry scarf?

No

If I made a new FAQ question for everything I don’t do, I’d have the longest gig description on Fiverr and have even fewer people actually read it.

They never read my FAQs.

[mariashtelle1]

Do I understand that correctly?

Not quite. At present, my cancellation ratio hovers around 90% - 95%. This means that in real terms, only 1 in 10 buyers orders something I do not offer or… Well, that’s pretty much it for me.

The remaining 90% of buyers who can read and take it upon themselves to order responsibly, will feel put out by having to wait for orders to be manually accepted. This would be very bad for everyone.

My process would go as follows:

• Buyers place orders exactly like they do now and the order countdown starts exactly like it does now
• After an order has started, sellers have 12-hours to click a reject order button. (There would be no manual accept button)
• After clicking ‘reject order’ sellers would have to select a reason why and provide evidence
• If sellers don’t use the reject order feature, orders will run exactly like they do at present, with any problems being remedied via the resolution center

To keep things simple, there could be three choices to select when rejecting an order:

• Buyer has not provided their full order requirements
• Buyer has ordered work not offered in this gig
• The buyer has not ordered the correct gig package

Once an order is rejected, it would be immediately cancelled and the buyer would be notified of the reason.

This system would avoid the bulk of impossible to avoid cancellations but would not affect the majority of buyers who do order responsibly. It would also be beneficial for new buyers who might innocently order the wrong kind of service.

That would’ve been perfect but we all know it wouldn’t happen because fiverr charring 2.5$ prosessing fee and clients will get furious if they have to pay it on every order that’s rejected by seller (and of course fiverr wouldn’t even look at refunding processing fee in this case)

But I hope that if we will keep complaining something would change. However last time I asked support few days ago to address this issue to relevant team their response was “there is no issue to be addressed regarding order completition rate because the system works as it was intended to work”. Coma.

[rogerparker644]

Hi @rogerparker644,

First - per the Forum Guidelines, you need to omit the Sellers name from your post.

Second - I’m sorry to learn that the Seller responded with confirmation and then, 12 hours later sent you a notice that they needed to cancel because they are “too busy for this job. My apologies.”

This is definitely NOT typical of the Sellers here.

While I do not know this Seller, the first thing that comes to my mind is a family emergency. It could be that this person must have had a personal crisis that appeared out of nowhere. In my experience here, a Seller will advise straight away whether or not they are able to provide a service.

I’m sorry to learn this happened to you. I hope that you can find a new Seller that meets your needs and your timeline.

Be well, and best wishes with your project!

~Lisa

Thank you to all of those genuine Fiverr service providers who have responded promptly to my message.

It appears that I was just unlucky in my choice. In my circles, it usually be safe to assume that if someone offers a service, quotes a price, takes your payment, asks for the data files to be sent and sends a confirmation that “your order is being processed - delivery will be 4 December” it means exactly that. Someone suggested that there may have been an domestic emergency, that would be perfectly acceptable - so why not just say so, instead of labelling me as “childish” for expressing my reasonable disappointment.

If a service provider is overloaded with work - just say so on your ad, or suspend it, instead of wasting potential customers time, and patience.

Good luck to all you genuine freelancers.

p.s. apologies for breaking “house rules” by mentioning the Sellers name. I did not wish to tar all with the same brush.

[catwriter]

Thank you to all of those genuine Fiverr service providers who have responded promptly to my message.

It appears that I was just unlucky in my choice. In my circles, it usually be safe to assume that if someone offers a service, quotes a price, takes your payment, asks for the data files to be sent and sends a confirmation that “your order is being processed - delivery will be 4 December” it means exactly that. Someone suggested that there may have been an domestic emergency, that would be perfectly acceptable - so why not just say so, instead of labelling me as “childish” for expressing my reasonable disappointment.

If a service provider is overloaded with work - just say so on your ad, or suspend it, instead of wasting potential customers time, and patience.

Good luck to all you genuine freelancers.

p.s. apologies for breaking “house rules” by mentioning the Sellers name. I did not wish to tar all with the same brush.

In my circles, it usually be safe to assume that if someone offers a service, quotes a price, takes your payment, asks for the data files to be sent and sends a confirmation that “your order is being processed - delivery will be 4 December” it means exactly that.

What you describe sounds like Fiverr’s automated system (browse-buy-done, often without actually talking to the seller before placing the order); sellers don’t get an option to accept or reject orders.

[vickiespencer]

I could also put in:

Do you write in Spanish?

No

Do you build websites?

No

Do you write and publish Wikipedia pages?

No

Do you write novels?

No

Can you time travel back in time and declare me as the author of the Harry Potter saga?

No

Can I have mustard with this?

No

Can I also have a video of you singing what you write while dancing round a grand piano in nothing but a furry scarf?

No

If I made a new FAQ question for everything I don’t do, I’d have the longest gig description on Fiverr and have even fewer people actually read it.

Can I also have a video of you singing what you write while dancing round a grand piano in nothing but a furry scarf?