Shopping Balance - WTF?

[actualemma]

Ok so I had the Seller cancel me so I have had to open to a dispute to get my money back… it seems when I do get the refund it goes on to my Shopping Balance and not my card! Why is this??

[Guest lloydsolutions]

If you check the Terms of Service at the bottom of the Fiverr main page you will find all the details regarding refunds. It is all explained in detail there.