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Money taken from the account but no order showing


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Hi there,
I have put an order through Fiverr and I paid for it , I have received an email from Fiverr confirming payment,I have checked with my bank and confirmed that payment has been made.
I got InTouch with the person which suppose to receive my order and she confirmed that she did not receive any request from me.
I have tried to get InTouch with Fiver no success.
Can someone advice me what to do as it’s becoming very stressful for me.
Kind regards,

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