Buyer Asking For Partial Refund HELP!

[dbmarin]

Hello,
I’m dealing with an unhappy customer who wants half of his money back because he won’t accept a modification on the order.
What can I do?
Thanks in advance.

[vibhanshu]

Hi,

It’s best to refund, if you do not then client can go to CS and ask them to cancel which I am sure will happen and you might lose full amount,

If in case they don’t support the client then client can chargeback through Paypal and you will lose all amount.

In any case if any order cancel then your rating will decrease.

Best

[dbmarin]

But how can I do the refund?

[Guest dev_sal]

First inspire him/her that I would do it more better like that… If don’t he accept and you have build him/her job perfect I hope you will be got success there against client by using Contact Support!

[dbmarin]

Hi,

It’s best to refund, if you do not then client can go to CS and ask them to cancel which I am sure will happen and you might lose full amount,

If in case they don’t support the client then client can chargeback through Paypal and you will lose all amount.

In any case if any order cancel then your rating will decrease.

Best

How can I do the refund?

[vibhanshu]

How can I do the refund?

Ask them to place an order for amount he/she wants to pay and then cancel the first order. This is the only allowed method which can ensure that you will get paid.

Never ever cancel the order before getting the new order otherwise buyer might never ever return.

[dbmarin]

Ask them to place an order for amount he/she wants to pay and then cancel the first order. This is the only allowed method which can ensure that you will get paid.

Never ever cancel the order before getting the new order otherwise buyer might never ever return.

I want to avoid cancellation 😦

[helloscoopz]

I want to avoid cancellation 😦

Refund = Cancel order, There’s no refund without order cancellation! 🥴

[lastay]

If you know that you completed the job that the client requested do not cancel and do not try to give the client a partial refund.

[Guest dev_sal]

I want to avoid cancellation 😦

Keep avoid to cancel the order It will make you too Down here on fiverr for couple month after that you will starting as newbie.

[Guest scottorr16]

A buyer paid for a Getty stock image with his order, but now doesn’t want it. How do I refund that part of the order?

[fogi]

not possible. either all or nothing

[misscrystal]

You could offer a free extra to make up for it. Put on your thinking cap to think of some way to compensate with something nice to add to the order for free.

Is there some way to show the buyer all the stock images available to see if there is one they might prefer to have?

[prograce99]

Hi leaders,

I have worked with this buyer for like a month ago, buyer will not respond to my messages. Now the buyer is here asking for partial refund despite making over 10500 changes on their document. The order had been marked complete for over a month. I think this isn't fair, I offered them unlimited revision but all I got is a NO. I have contacted Fiverr, I was told to send them a new custom offer, but doing this might land my gig a bad review once the order is completed... please what's your view?

[shibiyas]

I would suggest contacting Fiverr again and asking them what you can do in this situation. They may suggest that you send a new custom offer, but doing so could result in a bad review once the order is completed. However, it's worth a try if it means getting the buyer to respond.

 

I hope this helps and that you're able to resolve the situation soon.