Canceled order notification )Your delivery deadline is coming up)

[promovideo4u]

Hi all, today I received email and notification that Your delivery deadline is coming up
but this order is canceled on the 7 September
why i am receiving this email and notification for the cancel order
Now, what should I do?

[miiila]

Hi. Inform support ASAP.

[promovideo4u]

Hi. Inform support ASAP.

Thanks @miiila i submit ticket to CS

[woofy31]

Yes, the same happens on my end. CS cancelled an order over a week ago, and I get deadline notifications :roll_eyes:

I’ve informed them and asked if it will have any impact once the “deadline” is reached, but all I got was a canned reply that they’ll send the bug report to the tech team and they’ll update me when if they have any info 😦

[promovideo4u]

Yes, the same happens on my end. CS cancelled an order over a week ago, and I get deadline notifications :roll_eyes:

I’ve informed them and asked if it will have any impact once the “deadline” is reached, but all I got was a canned reply that they’ll send the bug report to the tech team and they’ll update me when if they have any info 😦

Sir thanks for the info and confirm that this is a bug

[stylusink]

I had the same experience, both with the message and the contact with tech support. It does seem to be a glitch, and although the cancellation does affect your ‘Delivered’ statistics, it won’t affect your ‘On-time Delivery’ stats.