Strange Rules of Fiverr

[Guest technidanstudio]

Isn’t it is suggested to sellers to over deliver to make buyer happy?

It is never wise to give away your work for free.

It is fiverr CS job to police the feedback which are violation of TOS, you need to read the TOS document again, refer for the screenshot added if you couldn’t find it.

I don’t see how the buyer’s feedback was a violation of Fiverr’s TOS. Just because you think it is, doesn’t mean that you should try to mold the TOS to support your perspective.

Posting a bad review because seller didn’t deliver the quantity seller wanted is violation, as they already discussed and seller cleared that when giving the custom order.

No, it isn’t. It is merely the buyer’s opinion, and the buyer is free to review his/her experience as he sees fit. If he wants to complain that he didn’t get more than he ordered, that is his right. The seller can respond to the review, and correct any misconceptions.

A violation of TOS would be a threat before leaving a review, and whether that happened to the OP or not is not your concern. The OP can communicate with CS, and CS can review the feeback and act accordingly – (EDIT: until the launch of the new blind feedback system, in which case sellers will no longer be able to respond to buyer reviews).

Based upon the CS response that the OP posted, it would appear that CS did not see any violation of TOS within the buyer’s review.

I can clearly see that I am wasting my time to drive this debate into a sensible and healthy discussion to find out what’s wrong is happening here which I am pretty sure now that will not happen.

Thanx

[misscrystal]

I just read the review left. Do not ask for a tip. And it does sound like it was late by a week. Those things might be a valid reason for a one star review if they are true.

[bigvee]

I just read the review left. Do not ask for a tip. And it does sound like it was late by a week. Those things might be a valid reason for a one star review if they are true.

I just read the review left. Do not ask for a tip. And it does sound like it was late by a week. Those things might be a valid reason for a one star review if they are true.

It was not true, check above posts. The order was made on 9th Sep (see the screenshot) and the feedback on my wall as of now posted 2 days ago. That means, it was delivered somewhere around 10-11 Sep.

Yes, I asked for TIP to cover the extra-work, sometime buyer requests some extra task after order and cover the same with TIP.

[aaronbushell]

I made an offer of $5 for 1 banner as you can see on the screenshot and the buyer asked for 4 at the price of 1. I told the same to the buyer and did 2 banners. But at the end buyer left 1-star rating and bad feedback for not doing “$20” job for “$5” .

My question to all of you that is it still important to take “buyer’s opinions and experiences very seriously” - when it’s clear that the buyer tried to fraud by asking 4 at the price of 1?

You clearly didn’t stand up for yourself. Your offer was for one banner for the unrealistically low price of $5 (meaning, you’re already dealing with a cheap buyer). Yet, you gave in to this cheap buyer, and gave him two banners – TWICE the work you offered. This likely gave the buyer the idea that you were able to provide four banners, but you were “stubborn”, and chose to only give him two.

You failed to stand strong against a cheap demanding buyer, and he called you out for partially agreeing to what he wanted. In that light, his review was warranted, and Fiverr supported the fair review that the buyer chose to leave.

You NEED to stand strong against cheap buyers like this. Raise your prices, and be willing to say no to buyers like that will try to take advantage of you.

This is excellent advice. I’ve found that by raising my prices and allowing no leniency to the scam artists that occasionally frequent this site that I’m far happier with my work on Fiverr and make a much higher income than I did when I was catering to the lowest denominator. Successful people want to work with successful people, and someone who is looking for high quality work is willing to pay for it, more often than not. Perhaps a change in strategy is in order…