ssj1236 Posted August 23, 2018 Share Posted August 23, 2018 As the title says, the horrid bug that has ruined my peace of mind to the point I had to see a doctor is still there.I’ve taken the risk and contacted customer support about it. I’ve had enough of wanting to dig up a hole and hide in it. This is seriously messing me up. I haven’t been able to sleep for the past 48 hours.Let’s see if Jim can survive this mess. Link to comment Share on other sites More sharing options...
Anna Posted August 23, 2018 Share Posted August 23, 2018 Hi Jim,Thanks for posting this. A staff member is looking into the issue and the forum mods have linked several forum posts to staff as well.Hope that helps calm your nerves a bit. Hang in there 🍵 Link to comment Share on other sites More sharing options...
ssj1236 Posted August 23, 2018 Author Share Posted August 23, 2018 Hi Jim,Thanks for posting this. A staff member is looking into the issue and the forum mods have linked several forum posts to staff as well.Hope that helps calm your nerves a bit. Hang in there 🍵I really just don’t want to get banned for something I have no control over. Please pass this thread to anyone from staff if you can. Thank you for everything. Link to comment Share on other sites More sharing options...
Anna Posted August 23, 2018 Share Posted August 23, 2018 I really just don’t want to get banned for something I have no control over. Please pass this thread to anyone from staff if you can. Thank you for everything.@wp_kid linked your post as well. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 23, 2018 Author Share Posted August 23, 2018 It looks like they might have tried to fix the delivery bug or at least that’s the impression I got from the reply/Could you try again and confirm with us if you could make the delivery?_Please try clearing your browser’s cache and cookies, and let me know if this helps? _Waiting for your response,I do need to deliver a multi file order in a few minutes so let’s hope everything goes ok. Link to comment Share on other sites More sharing options...
psychicbunny Posted August 23, 2018 Share Posted August 23, 2018 I have been having an issue where I click on the “deliver” button and it takes me to a blank page CONSTANTLY. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 23, 2018 Author Share Posted August 23, 2018 I have been having an issue where I click on the “deliver” button and it takes me to a blank page CONSTANTLY.Honestly, best advice is to get in touch with support. There really isn’t much else we can do. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 23, 2018 Author Share Posted August 23, 2018 Finally managed to deliver an order without any files missing thank god. Looks like other bugs with the delivery system have been fixed as well.Good job support. Link to comment Share on other sites More sharing options...
fonthaunt Posted August 23, 2018 Share Posted August 23, 2018 Finally managed to deliver an order without any files missing thank god. Looks like other bugs with the delivery system have been fixed as well.Good job support.This thread will stay open for a while to be sure that this is truly resolved. I’m posting partly so that I’ll see notifications too. With luck, we can close the post (and others on this topic) and mark them as confirmed resolved pretty soon. In the meantime, if anyone sees continued problems about this EXACT issue after the time/date on this comment, please reply to me in this thread. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 23, 2018 Author Share Posted August 23, 2018 This thread will stay open for a while to be sure that this is truly resolved. I’m posting partly so that I’ll see notifications too. With luck, we can close the post (and others on this topic) and mark them as confirmed resolved pretty soon. In the meantime, if anyone sees continued problems about this EXACT issue after the time/date on this comment, please reply to me in this thread.Great idea, I’ll be heading to bed early today to make up for all the sleep I lost these past 2 days.I wanna thank you and all the mods that helped bring this to light.So, thank you for being awesome. Link to comment Share on other sites More sharing options...
miiila Posted August 26, 2018 Share Posted August 26, 2018 Had it again today, I attached 2 files but the 3rd one was nowhere to be seen.I “redelivered” the 3rd file. Would be easier to check which files not/upload if the full or more of the filename would be shown, by the way, in case that’s possible to change easily. Link to comment Share on other sites More sharing options...
uk1000 Posted August 26, 2018 Share Posted August 26, 2018 Had it again today, I attached 2 files but the 3rd one was nowhere to be seen.I “redelivered” the 3rd file. Would be easier to check which files not/upload if the full or more of the filename would be shown, by the way, in case that’s possible to change easily.Maybe dropbox or similar should be used until the issue is fully fixed.Would be easier to check which files not/upload if the full or more of the filename would be shown, by the way, in case that’s possible to change easily.I agree. I think I mentioned it on the forum too. Until they do that maybe something in the first few characters of the file could be different to help identify the file. eg. v1_the_file_name, v2_the_filename… Link to comment Share on other sites More sharing options...
ocean7media Posted August 26, 2018 Share Posted August 26, 2018 Had it again today, I attached 2 files but the 3rd one was nowhere to be seen.I “redelivered” the 3rd file. Would be easier to check which files not/upload if the full or more of the filename would be shown, by the way, in case that’s possible to change easily.Hi,chk it with sizes of files or duration. Link to comment Share on other sites More sharing options...
miiila Posted August 26, 2018 Share Posted August 26, 2018 Maybe dropbox or similar should be used until the issue is fully fixed.Would be easier to check which files not/upload if the full or more of the filename would be shown, by the way, in case that’s possible to change easily.I agree. I think I mentioned it on the forum too. Until they do that maybe something in the first few characters of the file could be different to help identify the file. eg. v1_the_file_name, v2_the_filename…I suppose one could do that, I’d thought about it before sending but then didn’t, I only add to filenames at the end of files usually to not mess up file/folder structure for the buyers. And I thought it certainly has to be fixed by now, I didn’t want to be too pessimistic and mess up the file names “just in case”.,chk it with sizes of filesThank you! And yes, I did that to know which file was missing, but seeing the names would be safer, some files have the same size and if the uploader doesn’t upload some files I don’t fully trust it to upload all files completely and show the right size either.I could also download them again to check, of course but all that costs time.Just adding here for staff to see there are still issues Link to comment Share on other sites More sharing options...
sigmagraphicstt Posted August 26, 2018 Share Posted August 26, 2018 Currently still experiencing this as well. Both with the delivery system and the in order messaging system. All files showed up on my end, however the client messaged requesting the missing file. The attachments also went missing when I tried to upload them via messaging. Only seemed to work when uploading one at a time. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 26, 2018 Author Share Posted August 26, 2018 Uploaded 4 files again only 3 went through. Looks like it’s back. Welp, screw it I’m tired of this.Can I deliver the order as a zip file? Link to comment Share on other sites More sharing options...
sigmagraphicstt Posted August 26, 2018 Share Posted August 26, 2018 Uploaded 4 files again only 3 went through. Looks like it’s back. Welp, screw it I’m tired of this.Can I deliver the order as a zip file?Can I deliver the order as a zip file?I delivered via zip, seemed to work fine. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 27, 2018 Author Share Posted August 27, 2018 Can I deliver the order as a zip file?I delivered via zip, seemed to work fine.Looks like I’ll have to do that from now on as well. The bug is still there which is very annoying. Link to comment Share on other sites More sharing options...
arun5iver Posted August 27, 2018 Share Posted August 27, 2018 Looks like I’ll have to do that from now on as well. The bug is still there which is very annoying.Did you try from fiverr android app ?Whenever i face any issues in delivery, i try through the app, and it used to go fine. Link to comment Share on other sites More sharing options...
arty182925 Posted August 28, 2018 Share Posted August 28, 2018 It is still there. Bug is not only on order page (via delivering or not), it is in inbox as well. Just uploaded 2 files, only 1 went trough. Link to comment Share on other sites More sharing options...
ssj1236 Posted August 28, 2018 Author Share Posted August 28, 2018 It is still there. Bug is not only on order page (via delivering or not), it is in inbox as well. Just uploaded 2 files, only 1 went trough.Contact customer support immediately, I’ll be recording videos of all orders I send so that I can share it with support. Link to comment Share on other sites More sharing options...
Anna Posted August 28, 2018 Share Posted August 28, 2018 It is still there. Bug is not only on order page (via delivering or not), it is in inbox as well. Just uploaded 2 files, only 1 went trough.Bug is not only on order page (via delivering or not), it is in inbox as wellYes, I am having the same issue as well. Send a PDF file to a seller. He said he didn’t receive it on his end.Just uploaded 2 files in the inbox…2nd one swaps out with the first one after upload. It’s impossible to upload more than 1 file. Link to comment Share on other sites More sharing options...
visitorschannel Posted August 28, 2018 Share Posted August 28, 2018 I am a buyer and have not been able to communicate with the seller on the order messaging system. He has been sending me messages asking for my response but nothing I send to him or to Fiverr support seem to be getting through. This has been going on for two days now. I hope this gets fixed quickly. This is costing us way too much in time and embarrassment.Is there another way to reach a human at Fiverr to resolve this?VATv Link to comment Share on other sites More sharing options...
Anna Posted August 28, 2018 Share Posted August 28, 2018 I am a buyer and have not been able to communicate with the seller on the order messaging system. He has been sending me messages asking for my response but nothing I send to him or to Fiverr support seem to be getting through. This has been going on for two days now. I hope this gets fixed quickly. This is costing us way too much in time and embarrassment.Is there another way to reach a human at Fiverr to resolve this?VATvI am sorry to hear about your issue. You can open a ticket with customer support. In the meantime another option would be to try sending your message via the Fiverr app to see if that gets through to your seller.I had disappearing messages as well. Click the reload button after you send the message to see if you can still see it. Link to comment Share on other sites More sharing options...
jcmcbride Posted September 6, 2018 Share Posted September 6, 2018 Bug is not only on order page (via delivering or not), it is in inbox as wellYes, I am having the same issue as well. Send a PDF file to a seller. He said he didn’t receive it on his end.Just uploaded 2 files in the inbox…2nd one swaps out with the first one after upload. It’s impossible to upload more than 1 file.I had this issue just now. I tried to deliver two files, but the buyer only received one. The buyer let me know and I immediately sent the missing file. Hopefully this bug will be resolved soon. They buyer more or less accused me of trying to cheat him. Link to comment Share on other sites More sharing options...
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